Great customer service like always ! Tyler did an amazing job getting the right part delivered…read morewithin a short period of time!

0 Stars - Misleading, Unprofessional, and Questionable Practices…read more This has been one of the most frustrating and unprofessional experiences I've had in the auto parts industry. I agreed to purchase a transfer case about a week ago. The listing clearly stated pickup in Hayward. However, once I moved forward, I was informed that the unit was actually in Sacramento and that I would need to pay an additional delivery fee to bring it to Hayward. Why advertise pickup in Hayward if the part is not physically there? That is misleading at best. I then agreed to drive to Sacramento to pick it up directly. Instead of accommodating that, I was told I must prepay by card before they would even remove the part from the vehicle. No cash option, no in-person transaction. Payment first. After agreeing to prepay, I was then informed that it would take 24 hours just to remove the part from the donor vehicle. This means they list and sell parts that are not even ready for sale. No preparation, no efficiency, no operational planning. Customer service is extremely poor. Communication is slow and unhelpful. There is no effort to make the process smooth or transparent. It feels disorganized and careless. The most questionable part: they are charging a core deposit on a used transfer case. This is not a remanufactured, rebuilt, or exchange unit. It is a used part from a salvage vehicle. Charging a core on a standard used part is highly unusual and makes no sense from an industry standpoint. Summary of issues: * Misleading pickup location * Additional unexpected fees * Mandatory prepayment policy * 24-hour delay just to remove a part * Core deposit on a used item * Poor communication * No customer-focused service If you value transparency, professionalism, and efficient service, I strongly recommend looking elsewhere. Very disappointing experience.

Went in for fog lights and not only did J.J. come out and look at my car he also went ABOVE AND…read moreBEYOND to make sure i got the right ones and the best price!! He was very thoughtful making sure i left with everything i needed!! definitely best O'reillys i've been too and make sure to ask for J.J. he's the best!!!

I would like to give the biggest compliment to ROSIE! I called and asked about hiding wires from…read morethe camera I purchased I went in and she was extremely helpful. She looked at the issue and assisted me with hiding the camera wires and if it wasn't for her, I honestly wouldn't have gotten far. She did what 2 male colleagues couldn't. Never ask a man to do a woman's job. I'm extremely thankful. THANK YOU ROSIE!

These guys are amazing! They greet you with a smile on their face unlike other auto part shops…read more Their parts are clean and as described. I will definitely come back for more parts.

I need part's for my lexus and I call happy auto parts and they got exactly what I needed they got…read morebest prices in town and best service I would recommend this business to anyone who's needs any auto parts for your car.

I called Yota Auto Parts to see if they would buy my salvage vehicle. Though I knew the damage to…read moremy vehicle was a total loss, I wanted more than what I had been quoted by others. The person who answered wasn't able to give me a price but provided me with the owner's cell phone number and recommended I call him. When I called, Erik was quick to answer the phone and asked what I wanted for the vehicle. He agreed to pay what I was asking and made the transaction as painless as it could be. He paid by Zelle for added convenience. Throughout the process, Erik kept in communication and NEVER ONCE delayed to respond. He was immediate in his response time and was accommodating--making a difficult situation feel less painful. I loved that car!! I highly recommend.

Erik went above and beyond to ensure my problem was fixed. He was extremely knowledgable and…read moreunderstood that the details do matter. My mirror frame cover broke off of my 2013 Toyota Camry while going through the car wash. I tried googling and calling around local stores but couldn't find anything. Most places didn't want to be bothered with a "small job". The best advice I got was "just order something off eBay and hope it will match up". Erik on the other hand gave excellent customer service. He told me that this is a difficult to match paint and he wanted to make sure the part I got was as perfectly matching as possible to the OEM paint. He ended up ordering and installing this piece that was an identical match! The part came within a week and was installed the same day he received it. Very reasonably priced also. Would definitely go back for anything else related to my Toyota!

They have pretty much all the basic stuff you would expect at an auto parts store . I came in just…read morelooking for car wash soap and a thingy to clean the windows . I'm not much of auto freak so I couldn't tell you everything they had , but I found what I was looking for . Friendly service and convenient location for me .

I found these guys on accident but it was meant to be because they took care of me and found things…read moreother automotive shop did not. They literally saved me from a fire and replaced my light. I can't thank these two men enough for seeing I was taken care of. Truly one of a kind professionalism and just good honest guys. Thank you!

Excellent overall experience with the group here. I had needed some help with getting the right…read moreparts for my BMW after a pot hole & curb did some serious damage. Very professional and helpful in getting me what I needed. I'll keep them in mind for the future and would recommend to others.

I had been searching for a while. Mario was a huge help…read more Had what I needed. I was able to use the $20 check in on Yelp for my purchase. Appreciate this spot. Will come again if I need more parts replaced.

Very good business. Gives great customer service. These were the only ones in the state selling…read moreparts that I needed and took care of me very well. Definitely recommend this business for those who are in need of parts!

By far one of the few shops I dealt with that was hassle free, prices were very reasonable…read more Even bought me Starbucks and I appreciate the generosity! Thanks Kev

From the owner: We are a used auto parts store specializing in all makes and models so please reach out to us for…read moreall your auto part needs and if it's something we don't have we will help you find it.

I had an excellent experience yesterday at the PicknPull on Happy Lane. The facility is extremely…read moreclean and the staff were very friendly. I was greeted promptly upon entering and asked how I could be helped. I explained I was retiring a car that wouldn't pass smog through the BAR Program, and was immediately directed to the correct desk. There, I was assisted by Crystie, the Vehicle Purchasing Agent. She was very friendly and made everything easy to understand. As long as you arrive with all the required paperwork, the transaction takes about 40 minutes. I was told this when I called ahead, so the timeframe was no surprise. All in all, the process was seamless and stress-free. I highly recommend this location to anyone needing to retire a vehicle.

They got idiots behind the desk with 0 knowledge of car parts. They will try to charge you for…read moresomething else more expensive, I got a pad bracket and they tried to charge me for a whole caliper. On top of being a douche the whole time, their whole crew has sticks up their a$$