Just decided it was time to replace the AC unit, heat pump, and all lines in our Florida home. The current unit is over 25 years old and starting to nickel and dime us with repairs, (capacitor $50, freon refill $250) and the increased efficiency, (lower electric bills) and the fact that the new 2 1/2 ton unit will be about one third as noisy........it's time. Roger offered me two prices, one for a Bryant unit, and a lesser costing option, a Brohn brand name for $500 less. His installation timing is less than a week out, should be done this coming Friday. After doing research, the only way I can go cheaper is if I hire individuals with no established business, non licensed. It may be for some but that's not the way for me to go because if there are issues with operation, 10 year warranty work is not always available or possible. A licensed heat and air company will have insurance (in case they accidentally burn your house down) and warranty work will always be an option (10 years) the savings of $700 is just not worth it. Roger explained everything and was available for and encouraged me to ask as many questions as I needed to or voice any concerns. After initial contact and discussion Roger was not pushy and gave me adequate time to make a decision and do research. I was quoted as much as $2,000 more by other companies for exact and similar units. Be forewarned, shop around. I'll do another update once unit is installed, has run a while, and I get over that chunk of money it took to replace the unit. read more