I had a very disappointing experience with this AC service. From the start, the owner, Carlos, was unprofessional. He sent his technician to my house without confirming with me first and seemed annoyed when we weren't home.
We tried to reschedule, and I explained the issue and my own troubleshooting (I suspected a motherboard failure). Carlos quoted me around $200 for parts and labor, which was fine. But then he completely ghosted me for two weeks, despite my multiple calls and voicemails. When he finally responded, he claimed his phone was having issues and asked me to text him instead.
Scheduling was chaotic. On the day of service, he asked if his tech could come in two hours, giving me almost no notice. The tech didn't even know what was wrong and had me explain the issue--something I had already communicated to Carlos weeks prior.
After all that, Carlos tried to charge $435, claiming his worker had to come out three times. When I pointed out this didn't match our previous agreement, he dismissed me, said he's going to return the part and contact another company, and wished me "Happy Thanksgiving." No attempt to make things right.
Extremely unprofessional, disorganized, and not customer-friendly. I would not recommend this service. read more