I'd like to take some of my precious time to share my experience with this company.
On a Monday I started a conversation with Brittney C******* about a listing my husband and I were interested in. We set up an appointment for Thursday for a tour at the property. Before meeting up with Brittney, we made sure to fill out and send back the application as requested, through the emails we were exchanging. In the day of the tour, in the morning, we sent her a message to confirm if she had received the email with our application. She quickly responded saying she hadn't seen it and if I could send it again, but this time she provided a different email address. We RESENT the application (including files with IDs and pay stubs), as we did previously, to the previous email address and also the new one she had provided through text message that morning. She confirmed she got the application and also confirmed our appointment that day. We met up at the property (disclaimer: she was NOT wearing a mask and there's COVID-19 pandemic going on) and, after seeing the property, we made sure to tell Brittney we were interested on moving on to apply for rental. She said she would get back to us the next day (Friday) in the afternoon to give us an update. We waited until Saturday around 10am and decided to text her to get an update. She said our application looked good but we had to wait on the property owner's final response. That was Saturday. On Wednesday of the following week, we decided to contact her again since we haven't heard any updates since Saturday morning. I texted her asking if she had any updates. She responded: "Updates on?".
Excuse me?! "Updates on?" What kind of joke is this? We gave our sensitive information to a person we don't know and don't know anything about her, trusting her service and the company she works for. We wait and have to remind her if there's any update and she doesn't even know what we are talking about??? All we want is to make sure our information is not on that person's hands anymore, because she seems to be very irresponsible and unprofessional. And we heard no apologies from her either! We just want to alert you that if anything happens to our information we will certainly take legal actions. read more