Outstanding!! I give it 6 stars!!…read more My mom has been at a few skilled nursing facilities and there is NOT ONE that comes close to the expertise, the caring staff and efficiency of Park Vista. This last stay was her 2nd time. Both were for orthopedic issues/fracture and they were amazing at making her as comfortable as possible. Park Vista goes above and beyond regular care. You can tell the people there do their job with care and concern. Things run smooth and they always seem to be at least one step ahead as to what we needed. German, a caregiver was fantastic. The physical therapy dept. was so flexible and made sure things went smoothly. Bianca in Social Services was always on top with help and resources with amazing communication. That can't be said about many places these days. There are many others, I can't remember their names. But everyone is gentle and caring and I wouldn't want my mom anywhere else. Oh and the food was very good, fresh like home cooked food. The facility is immaculate and on top of everything.

My 95 yr old Aunt stayed at Park Vista after two hospitalizations. Sunday, the head of nursing and…read morethe bedside clinical team, and caregivers ensured she received high-quality patient centered care during both stays. As a board certified patient advocate, I visit senior care facilities on a regular basis. This facility stands out as one of the top skilled nursing facilities in Southern California.

I recently toured Villagio Memory Care and was truly impressed with the experience. From the moment…read moreI walked in, I noticed how clean and well-maintained the community was. The facility was fresh, welcoming, and completely free of any unpleasant odors. What stood out the most was seeing the residents actively engaged in a group activity. It was clear they were enjoying themselves, and I observed that every resident was being attended to with kindness, patience, and respect. The staff genuinely seemed to know and care about each individual. The Memory Care Director was incredibly knowledgeable, professional, and compassionate. She took the time to answer my questions thoroughly and demonstrated a genuine passion for providing exceptional care to residents and supporting their families. Overall, Villagio Memory Care exceeded my expectations. The combination of a caring team, engaged residents, a spotless environment, and knowledgeable leadership gave me great confidence in the quality of care they provide. I would highly recommend Villagio Memory Care to anyone looking for a safe, compassionate, and welcoming community for their loved one.

The Villagio staff is top tier. They took the most incredible care of my dad in the last year of…read morehis life. Breanna, the memory care director, and all the caregivers treated my dad with compassion, joy and attention to detail. They worked seamlessly with our hospice company and made sure my dad was surrounded by peace as his Alzheimer's became more severe. The staff is so kind, you can feel the heart they bring to everything. I HIGHLY recommend this to anyone looking for assisted living or memory care!!

Our experience with Sunny Crest Senior Living has been very positive, and we're grateful for the…read morecare and support our family member has received there. What stands out to us is that the care goes beyond the normal day-to-day. When our family member was hospitalized, we reached out to the Sunny Crest team for help communicating with the medical team. Brenda partnered with us and was willing to speak with the care providers and skilled nursing staff to better understand what would be needed for our family member's recovery and how Sunny Crest could support the post-care plan when they returned. Having them work with us and the medical team during that process meant a lot to our family and gave us peace of mind. One of the things that really touched us was seeing how genuinely happy everyone was when our family member returned. From the front desk and nursing staff to management and the restaurant staff, everyone seemed genuinely excited to see them and welcomed them back. It really felt like they were returning to a community where people knew them and cared about them. We also believe family involvement is an important part of assisted living. Sunny Crest is an assisted living community, not a hospital, a locked-down facility, or a memory care unit. Family members still have an important role to play by staying involved, advocating for their loved ones, and maintaining communication with the care team. We've found that Sunny Crest is willing to work with us as partners, and that makes a big difference. We appreciate the people at Sunny Crest who care for our family member and the way they support both our loved one and our family. We're very thankful to the entire team, Melanie, Brenda, Diana, Blanca, and so many more.

This facility is extremely dirty and poorly maintained. The level of care is unacceptable…read more Supervisor Brenda and med tech Michelle treat residents with a shocking lack of compassion and respect. I witnessed residents being treated unfairly and neglected. It was heartbreaking to see how little regard they have for the wellbeing of the people they're supposed to be caring for. Please, do not place your family members here. You will regret it. They deserve better.

My dad stayed at Gordon Lane for rehabilitation after a serious hospitalization, and our overall…read moreexperience was very positive. The facility was consistently clean and had a calm, welcoming atmosphere. It stayed organized without ever feeling chaotic, and the staff were professional, approachable, and responsive. That consistency carried across the entire facility--from the nurses, CNAs, and medical providers to social services, activities, dietary, housekeeping, and front-office staff. We received timely reminders and updates, which helped me stay on top of his care and next steps. As his primary caregiver, knowing I could reach someone when I had a question made my life easier and gave me much-needed peace of mind. Most importantly, my dad formed a genuine connection and friendship with the people caring for him. That certainly made his four-month stay feel much more personal and comfortable. PT and OT were especially important to his recovery. They were patient and encouraging while helping him rebuild his strength, mobility, confidence, and everyday abilities. They challenged him appropriately while adjusting to how he was feeling each day. After four months, his transition home was handled smoothly. I'm grateful to the entire Gordon Lane team for supporting my dad and making a difficult period easier for our family.

I would never go there again. I had a setback after major surgery and needed care to recover my…read morecore strength so I could safely go to the restroom on my own. I told them this was my goal. Once they got me there they put me in a diaper! After putting up with this for several days I threatened to require transfer to another care center. Then they promised to get a commode for me for my bedside. They kept promising and promising, and never did it for the 6+ weeks I was there! In addition, the first space I was assigned had a TV that would only turn off if you unplugged it. Also, their TV channels did not include KTLA, a major local channel. Hygiene was also an issue. The curtain between me and my neighbor had smear of snot or other bodily fluids on it. It took more than a week for them to change it. Later on I had a chest infection and I got some fluid on the new curtain. When I told the cleaning crew, all they did was rehang the same curtain with the side toward my neighbor (who was there for cancer treatment)! There was also a security issue. One male resident, who apparently had some form of dementia, kept wandering the halls and entering my space, claiming he was visiting a friend (no males were in my unit, and the other resident also did not want him in our unit). I told the staff and they cautioned him ("you don't want to go back to the hospital (mental?), do you?"), but he continued to poke his head into my unit. I observed them lying to residents. They took away my neighbor's wheelchair because they didn't want her wandering unaccompanied in the halls, but told her they didn't know what happened to it. They promised physical therapy four times a week but I never received more than 10 to 15 minutes two or three times a week, and when I asked for more they said staff were unavailable.

If you have a death wish for your loved one, then feel free to ship them to this shithole. Staff…read moredoesn't care about your loved one other than gossiping among themselves. Receptionist is shit. The one there on the weekdays doesn't give a fuck if you're walking in, she just sits there on her phone or gossiping. Good luck if you need help moving in or out. Staff gives bullshit reasons on why they can't help you but they are caught hiding and not doing anything, they just don't want to help. All useless, lazy staff. Residents are left to rot there.

If your loved one needs care in the middle of the night good luck, they may not know enough about…read moretheir call center to respond. Literally the person admitted and said I saw the red light but didn't know what it meant. Lucky it was only a bathroom call And not chest pains. 3 weeks later we moved her out. That was just the final straw. Plenty of vacant rooms available.

something needs to be done regarding your resident care coordinator maria nguyen. not only is she…read morevery rude, dismissive, disrespectful, lacks empathy, inconsiderate, she is over all not the type of person who you'd want to speak about regarding your loved one. senior safety should be priority in a senior living community like this, that is CLEARLY not marias priority...maybe it's money? not sure. as a well know community please do better with who you allow near our loved ones. 3 stars are for jhoana salmi hsd and other staff members (caregivers, nurses, culinary, driver, activities) who genuinely are happy to work here and show its . thank you for all you do, you are greatly appreciated

CAREGIVING: It has…read morebeen nearly one year since my parents moved to Oakmont, during which I have gained a deeper understanding of the vital contributions made by caregivers and med-tech personnel to both my parents' well-being and my own peace of mind. The Director of Health Services, the Resident Care Coordinator, along with the caregiving and med-tech teams, consistently display outstanding professionalism, and I truly value their dedicated, round-the-clock care for my parents. The significance of their work became especially clear when my mother fell in their apartment soon after their arrival at Oakmont of Fullerton. I'm thankful that her emergency alert necklace allowed for a swift response and appreciate how effectively the team coordinated with paramedics and kept me informed. CONCIERGE: Since my first visit, the concierge staff have consistently shown professionalism, offering sincere greetings. They welcome residents, families, and medical professionals, while also ensuring that residents with cognitive impairments stay safely within the facility unless accompanied by authorized personnel or relatives. CULINARY: Oakmont of Fullerton recently appointed a new executive chef who demonstrates a thorough commitment to meeting residents' dietary needs. Since the new executive chef became part of the team, both the amount and quality of food have improved. I would like to see premium cuts of meat added to the menu, along with baked potatoes as an additional side choice. There have been instances where hot meals were served cold as a result of delays, including food remaining under heat lamps, on back counters, or not being picked up promptly by waitstaff. Enhanced communication between culinary and waitstaff personnel is recommended to address this issue. WAITSTAFF: Although the waitstaff manage numerous tasks, enhancing follow-up service is advisable. Staff should periodically return to check on residents, ensuring all needs are addressed. Furthermore, tables should be promptly cleaned and reset after guests have completed their meals and left the dining area. Removing soiled tablecloths prior to seating new guests would be beneficial. Employing a dedicated staff member responsible for cleaning and resetting tables may improve overall efficiency, allowing waitstaff to concentrate on attending to residents and guests. Waitstaff can further elevate the experience by greeting residents courteously and showing genuine enthusiasm in their roles.

Dear St. Elizabeth Skilled Nursing Facility Team,…read more Having a staff that provides constant attention and genuine care is of the utmost importance to our family, especially given the challenges of rehabilitation for our 94-year-old mother, Aida. We are writing to express our deepest gratitude for the exceptional care she received at your facility in Fullerton. We would like to extend a huge thank you to Jay in Physical Therapy for his excellent attention to detail. His diligent tracking of the additional days required for her stay ensured she could safely transfer from her bed to a wheelchair with the assistance of only one CNA. When our mother arrived a month ago, she was unable to stand or walk, and her progress has been remarkable. We were also very impressed by the medical care meeting provided for our family. It was well-organized, with up-to-date lab work and clear documentation that allowed us to easily understand her medical progress. Additionally, social workers Elvie and Ana, along with Bianca, Alejandra, and Renee from administration, were outstanding resources. They kept our family consistently informed and made the discharge process seamless. Our special gratitude goes to the housekeeping team (Gloria and Julio), the CNAs (Mayra and Alma), and the nursing staff. They kept the facility immaculately clean and welcoming, while ensuring our mother was comfortable, cared for, and able to participate in daily activities. Finally, we want to thank the dining staff for providing nutritious, high-quality meals and for being so accommodating to her dietary preferences. St. Elizabeth felt like a safe, comfortable home away from home thanks to your friendly personnel.

This rehab center is top-notch. As a therapist myself, coming in to see the staff work with the…read morepatients is perfect. They are attentive concerned about the residence safety and well-being. J the director of physical therapy runs a tight ship. They have students training as well, so they have lots of extra staff. The rehab department itself is well organized, and put together. I would hands-down recommend this facility to anyone looking for skilled rehab. Elvie the case manager is professional and very communicative. Returning your calls immediately. She's very up-to-date on the patient's situation at all times. It's a small and everyone works as a team. From the CNA's to the nursing staff to the physical therapist, occupational therapist. They all work well together.

During the past several months while my sister has lived with you, we have heard so much uplifting…read moremusic. My sister has always loved music and she sang in the church choir. I was always proud to stand next to her in front of God when she sang Ave Maria. She is an Angel. The music we hear in the main living room is mostly 1950s. Even though I was born in the sixties, my sister was born in the forties. I know all the songs. Saturday, she will move on to the next phase of her life and the next phase of her dementia. Maybe she will arrange flowers with Vinnie for the dining room while we prepare her few remaining belongings for the journey. Her room at the new place will be smaller so she won't be taking her furniture. I'll keep it for her because it's a special wood her late husband loved. On that last day at Silverado, I hope she will take the exercise class. It's so crucial for mobility and, thank God, she is still able to stand and walk on her own. When I think of all the trips she took with Silverado, it makes me smile. I saw adorable photos of Mr. G. photobombing my sister at some farm. I adore the photo of my sister at a pool on one of the outings. Her face reflected a really good time. I have been so honored to meet many men and women who cannot live alone, but are living a reasonably dignified life with their situations. I met a woman who is so beautiful that she makes me wonder what her life must have been like once upon a time. Now, she, like so many, loves candy. I call her Candy and it's obvious her family really loves her. My sister has attended so many social functions. The last one was a luau and that Hawaiian buffet and Hawaiian dancers were something really grand. You could see that everybody enjoyed it in their own way. Well, one way my sister communicated with the world before Alzheimer's stole her words was with a silver flute. It's on a table in her room at Silverado, but she doesn't play it anymore. I'd like to ask a favor. I'll be keeping her busy while my nieces pack her things on Saturday. Perhaps you could play some flute music on her final day as a bon voyage. I know that you have all had her best interests at heart this past year. Thank you to all for each assist, kind word, medicine, redirect, class, game, meal, field trip, hair style, clothes change and prayer. If you knew how many sick children she willed to stay alive with her infinite love, as a nurse, you would know the work you do really matters. She really matters and thank you for all you have done for her.

Our family is so lucky to have found such an amazing facility! Every single staff member continues…read moreto provide outstanding care. They have welcomed our grandma and made us feel like family every time we walk in the door. Thank you Silverado Brea!