1. AIM Service Group

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Land O Lakes, FL

AIM Service Group

5.0 (5 reviews)
Open • Open 24 hours

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Cornerstone Pros

Cornerstone Pros

(177 reviews)

Jerry G the technician was great. He's very knowledgeable and professional. You can tell that he…read moreloves his work and helping people. He gave me a very detailed explanation of all my questions. He went out of his way to demonstrate how my Generec generator works when the power goes out. He's very friendly and easy and enjoyable to talk to. I would definitely recommend him. Ron L

I rarely write reviews, but after everything our family has endured with Cornerstone Pros, I feel…read moreobligated to share our experience. Our daughter was born and admitted to the NICU on July 24. On the same day, our air conditioning system failed. Given the circumstances, we contacted Cornerstone Pros hoping for a smooth and professional experience during an already stressful time. A technician, Zach, came out the following day and informed us that our 20-year-old system needed to be replaced. Wanting the most budget-friendly option available, we purchased a Goodman SEER2 system for $8,855. We were assured the installation would be completed the next day. Unfortunately, the installation was a disaster from start to finish. During the installation, the technicians discharged refrigerant inside our 1,252-square-foot townhouse. Instead of calmly handling the situation and instructing my husband and 8-year-old son to evacuate, the lead installer's response was to yell an expletive and run outside. My husband had to evacuate the home himself while experiencing dizziness and lightheadedness. When we called Cornerstone Pros, we were told their technicians should know how to handle these situations and should be equipped with proper protective equipment. Based on what we observed, that was not the case. The problems continued throughout the day. The air handler was left sitting outside in pouring rain for over an hour. The lead installer repeatedly took smoke breaks, engaged in lengthy personal conversations, and eventually disclosed that he did not know how to wire the system. We later learned that measurements taken during the sales visit were incorrect, requiring modifications to our air-handler closet during installation. What should have been a routine installation stretched from 10:00 a.m. until nearly 11:00 p.m., despite the fact that we had an 8-year-old child in the home and a newborn daughter in the NICU. Throughout the day, there was unprofessional language, complaints about the company, damage to paint within our home, and a substantial mess left behind. The next day, while trying to focus on my daughter in the NICU, I had to leave the hospital and return home because of ongoing issues with the installation. The installation manager, Brad, had to personally come out to complete work that should have already been finished. He informed us the installation should have been completed by approximately 4:00 p.m. and discovered additional deficiencies, including wiring issues and a compressor that had not been properly secured. To his credit, Brad worked to correct several problems and provided an extended warranty and labor coverage. Other technicians were later sent out to repair damage and installation issues left behind. Unfortunately, the problems did not end there. While our daughter remained in the NICU, we were repeatedly contacted for payment despite the numerous unresolved issues and the extraordinary circumstances our family was facing. Although we paid our balance, the lack of compassion and customer service was disappointing. A Hillsborough County inspection later revealed additional installation errors that required yet another service visit. Cornerstone Pros returned to correct deficiencies involving the electrical panel and air handler. After that repair, they had to return the same evening because work performed on the electrical panel disrupted power to our refrigerator. Then our brand-new system began repeatedly failing. On August 26, the AC stopped working and another technician was dispatched. We were told a metal plate should not have been installed and that the drain lines needed attention. The system worked for approximately one day before failing again on August 28. Another visit resulted in us being told that the same metal plate actually was supposed to be there. Now, as I write this review, the system has once again stopped working. In one month, we have had approximately ten visits related to a brand-new $8,855 HVAC system. Instead of spending my maternity leave bonding with my newborn daughter, I have spent it scheduling service calls, waiting for technicians, and dealing with recurring installation mistakes. We now have a one-month-old baby in the home and continue to experience air conditioning failures. While a few employees, particularly Brad, made genuine efforts to fix the situation, the overall experience has been unacceptable. The repeated installation errors, lack of professionalism, poor communication, and ongoing system failures have caused our family an enormous amount of unnecessary stress during what should have been a special time welcoming our daughter into the world. I cannot recommend Cornerstone Pros based on our experience. A new HVAC system should not require this many repairs, service calls, and corrections within the first month of ownership.

AIM Service Group - hvac - Updated October 2026

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