Visited this store between Christmas and New Year 2024, to buy nail polish. Assistant allowed me to leave with two nail products, that I purchased, one of which was not the very product that I had shown her a picture of! I was told by the manager subsequently that this was my error because I had apparently picked it up off the shelf, and that I could not swap it for the correct product because it was nail polish. The fact is that I had been so clear about what I had wanted to purchase, had not opened the product and had spent some considerable time with the assistant discussing the product. After some discussion by telephone with the manager, who refused my request for an exchange, she said she did not want an 'argument' about nail polish. Exactly so! But that is precisely to what I was subjected. I asked if I could return the polish by post for the exchange and was told no and that I had do so in person, the insinuation being this was a 'favour', just to add insult to injury. Such upsetting customer service. read more