I am writing this for Cath Kidston in general. I purchased items for my granddaughter every trip through London. She has loved every item I have purchased in the past. I am giving this business a one star for overall customer service to make other Americans aware of their customer service department. On my trip in May, I purchased four items, and the clerk went into the back to get everything prepackaged for my trip back to the USA. On my arrival home found the dress I purchased which was a 6/7 was tagged 6/7 but the dress was a 3/4. I called the company the next day as well as emailed them with pictures of my receipt, the dress and incorrect tagging. I was told they normally do not cover shipping but wanted me to mail the item back registered mail. As I am sure you travelers can all agree, the last thing you want to do is trek to the postoffice after a long European Trip. The cost to ship a registered item is around $35, the dress was not that expensive. I felt this was a quality control issue, they should just mail me the correct dress. After 5 emails, I no longer get a reply back. No attempt to reach out and offer something free for my time, my inconvenience. So....my warning to foreign travels, check, and double check your items before leaving the store because once you arrive home.....horrible customer service awaits you!!! The items are great and quality good but I cannot support a business who does not value good customers. read more