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Aiken Saddlery

4.4 (7 reviews)
Closed 10:00 am - 4:00 pm
Updated 2 months ago

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Custom Saddlery - Best saddle ever

Custom Saddlery

(11 reviews)

Outstanding customer service. Everyone at Custom/Aviar really cared about finding my horse and me…read morethe perfect fit. I love the bling options as well. Highly, highly recommend! I love my Custom saddle!

Customer service absolutely horrific…read more I purchased a saddle from Custom Saddlery/Aviar with the expectation of proper service and support. Unfortunately, the experience has been extremely disappointing. The fitter Josh Shoemaker left the saddle too wide on purpose thinking my horse would grow wider, that isnt a proper fit from day one, which it took time for my horse to show signs of something was wrong. So I contacted him again with my concerns and peoblems. He came out another time and was never able to get the saddle right. Even though I paid for these fittings,(over $500) the issues with the saddle remained unresolved. He refused a refund for these failed fittings and said he was trying to save me money by having it too wide. I contacted the company with the issues and proof. When I tried to schedule with another fitter recommended by the company, they canceled my appointment behind the scenes without notifying me, leaving me completely without service. To make matters worse, one of their own fitters had promised me in writing that my purchase included two free panels -- yet I have never received them or got information on the diffrent panels. I've been stonewalled at every step and denied access to any fitter who could actually help. You cant get these panels anywhere besides through them. The quality of the fitter service is unacceptable, and the company's refusal to honor written promises or allow me access to another qualified representative has left me with a very expensive saddle that cannot be properly fitted to my horse. Buyers should be aware of these issues before investing in this brand. So Im out over $6500 and have a useless saddle.

Aiken Saddlery - horsequipment - Updated July 2026

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