Horrible front desk staff. Super lazy. At 3pm they are…read moretrying to push people to their competitor Novant down the street so there is no risk they have to work one second past 5pm.

Beyond frustrating. New to the area and went in for a physical in July because I was struggling…read morewith fatigue and joint pain, and also needed to have a long-time Rx refilled. -East Lincoln Primary filed the appointment with our insurance incorrectly, and we are still dealing with getting the bill covered (8 months later). -They said they would call in the Rx with refills, and did not. When they did call in the Rx, they called it in with no refills. Each month it has taken multiple phone calls to get a new Rx, and they have never correctly added refills. Pharmacy says that their faxes remain unresponded to until I call then to alert them that the pharmacy is waiting for a reply. -When I recently called AGAIN about a refill, they said I would need another appointment. Made the appointment, confirmed it two days before, went into find that the PA-C had gone on maternity leave. They had forgotten to cancel the appointment. Had to make a new appointment a week later. -Because I would need another rx refill before the new appointment, they said they would call it in for me. They did not. -While dealing with the insurance mess this week, I realized that I could make an account online and view my medical records. I saw that they had never informed me that the July test results indicated that I had a thyroid disorder. It's been a long 8 months, and I could cry over the waste. Diagnoses had been entered into my chart, but they never told me. They have not done one single thing right.

Clearly, this office is not organized properly for scheduling. Don't go if you are expecting the…read morevisit to occur at the time you schedule it. My last experience was arriving early for an early AM visit, sitting for 25 minutes in an empty waiting room and then watching 4 new patients walk in and be taken in immediately. Why do doctor's offices not care about the user experience?

Amrita Dhillon…read more Absolutely terrible provider. Came in for a wellness visit and got charged for routine labs due to the way she coded it. She refused to change the coding. Also got charged $100  for an office visit due to discussing my previous diagnosis of psoriasis and asked for a refill of medication. My previous provider never charged extra for labs or my diagnosis of psoriasis. She is looking to charge you for anything she can. Barely took her time to talk to me. Rushed in and out and then charged me for a routine wellness visit. She is terrible and I will never see her again. I'm a nurse and this is horrible care.

Lists their practice takes Medicaid WellCare coverage, but the provider has not updated their…read moreprovider creditials with Medicaid WellCare. In order to show their practice as the primary care physician, Medicaid must have the practice creditials in order to select their practice as the PCP. I called Atrim Health and the Practice numerous times. I received the runaround and was given multiple numbers to call - no one wanted to take care of it. Not sure why it is the patient's job to ask the Provider / Practice to update their creditials with an insurance carrier. Otherwise, the practice should NOT advertise acceptance of this insurance coverage. After muliple years of following this practice around from building to building, I guess it's time to find a new provider. Office manager refused to take my call ... put me in her voicemail. I was told to call Medical Staff Services, Credentials. I'm a patient not a staff memember! Absolutely ridiculous.

Peak, and Britney are the best! She listens to you, even does house visits. I'm not a number to…read moreher. I'll never go back to 'system' care.

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