I wish I could give negative stars!
My cousin passed away and we were traveling to Brady for her funeral. I went online to order a floral spray for the service. I placed the order at noon on Friday, and within 10 minutes, I had received an email confirmation of my order. The service was set for Saturday morning at 10 AM.
The spray was never delivered! At 11 AM on Saturday, an hour after the funeral began, I received an email stating the order had been canceled; no explanation, no apology. Just simply, "your order has been canceled; the shop is now closed."
I've emailed the owner, and she hasn't bothered to respond to me. This wasn't something I could send flowers later with an "I'm sorry this is late" note. This was a FUNERAL!!
There are no words to express how upset I am!
If a business needs more than 24 hours to either fill an online order or call/email a customer stating they cannot fill the order, they don't deserve to be in business!! If they need more than 24 hours notice, that should be stated on their website!
This is a poor excuse for a business!!
If you need flowers in Brady Texas, use Steffan! Several family members have told me, since this happened, that Steffan is the best in town! read more