**Please see edit below.
I, like so many others, had severe damage from the hail storm mid July. After looking at reviews, I called AGR. I told them that I had gotten a check from my insurance company and needed the roof, siding and downspouts replaced. Aaron came out immediately and said they could do it all and they would work with the insurance company to make sure everything was covered, that he would be the contractor. I signed a contract for the roof on 9/6 and was told it would be a couple of weeks as they were very busy. a few days later, Aaron called and asked for a check to pay for materials before they started. September 27th, late morning, I received a call and they said they had an opening and could start on my roof that same day. They did and finished in the dark. The next day the roof looked good, the yard did not. I looked around and saw pieces of shingles, clear wrap and one of the crew's plastic dinner containers in my yard. I figured they would return in the next few days to clean up. They did not, I still have pieces of shingles in the yard, the plastic wrap blew away. Aaron called to say the house would be measured for siding. The siding crew didn't come by but a gutter crew showed up without warning and curiously, they asked me what was supposed to be replaced. I tried calling Aaron, left a message on his voicemail and he never returned my call. I decided to clean up myself after a few days. While I did so, I noticed many nails on my front and back decks. I picked up all I could see but I stepped on one that went through my shoe and into my foot. As a diabetic I was worried so I called AGR and my doctor. The doctor told me I would not need a tetanus shot as the last one should still be good. When Dan at AGR called back, I assured him that I was ok and the doctor advised me to keep an eye on it. No doctor bill to reimburse. I asked him to please send a crew out to clean up. Unfortunately, that didn't happen. I still found around 10 more nails just on my back deck alone. Still no siding. I did get a call on the 11th telling me they were unable to handle the siding and gave me a number and name of someone who "would take care of it." I called the siding company today and was told he had just had eye surgery. I work for an ophthalmic practice and I know he would be needing follow ups and rest. I assumed, under the circumstances, he would not be able to handle this job, I asked him if he would recommend another company. He said he would still be able to get it done and would contact me, first thing next week.
**Edit:
Let me say up front that as an elderly woman, I worry about being taken advantage of.
AGR as a company may be fine. They did have a lot of good reviews. The roof looked good and no leaks. The communication could have been better, however I knew they would be pretty busy. The clean up should have been taken care of, especially after the injury to my foot. I had the impression that Aaron may have been a little over his head as a contractor. He called to discuss my negative review. He was, to be honest, defensive. When I brought up the litter and nails he said it looked pretty good to him when he checked. As for the nails, he said "there are 4,000 nails in a job like" this so they might miss a few. I then mentioned the nail that injured me and he was surprised. He said he was sorry to hear about that.
He explained that all the siding crews had left for Florida due to the hurricane. I said there was a crew putting siding on my neighbors house and he told me I was welcome to ask them to do mine. He then told me I would be getting an invoice for the past due amount for the roof and gutters. I fully expect to pay for the roof, of which I have already paid $3000, and for the gutters. The only invoice I received, on December 27th, was back dated to November 30th. I received an email from Tim (VP) on December 28th that said "I would like to set up a time to meet with you. You have posted numerous negative reviews and you have never called the office for help. You also have a significant balance due. We need to address all of these situations." I answered him as follows "I did call when I was injured by the nail. I was promised that the nails would be cleared and they were not. I also called Aaron the day the gutters were installed. I got his voicemail and left a message asking him to call back but he never did. Sadly, calling did not produce results. The invoice was not sent to myself or the insurance company but received by email for the first time yesterday. I would very much like to meet with you. I am available today and tomorrow." I also took a check to AGR's office for the invoiced amount, paid in full. Tim was not there, I was greeted by Ryan.and gave the check to Dan who is a really nice guy. I would work with Dan and Ryan any day! I added another star because of them. Tim, Aaron, a simple sincere apology goes a long way in resolving issues. read more