Under no circumstances would I ever recommend this company. They are terrible communicators, appear to be completely disorganized, and worst of all, dishonest. We signed a contract and gave our substantial deposit in February of 2020. That is correct, 2020 - BEFORE COVID. We never heard from them unless we contacted them first. They gave us a completion date of June 6th, 2020, and yet here we are in mid-July of 2021 and our project is not close to completion. Totally unacceptable. By October 23, 2020, they finally completed SOME of the work, but since then it's been silence, avoidance, and lies. We understand COVID does account for delays but in this same period of time many of our neighbors successfully commenced and completed projects far larger than ours.
Since Oct 23rd, 2020, absolutely nothing has been done. We've been given many excuses as to why the final stages of the project have not been completed, but we do not believe the excuses anymore. The major final piece to our project is the installation of the windows we ordered in February 2020.
Fast forward to June 28th, 2021, we received an email that the windows they ordered were not correct and they wanted us to pay an ADDITIONAL $6800 for them to be installed. Truly unbelievable and bordering on fraudulent.
Since we refused, they claimed they'd have to re-order new windows with another 12 weeks of waiting. They are not accountable and show zero care for their customers.
We understand the COVID issue, but this company failed to plan and execute the contract. We would not recommend their company for any service. If we could they would receive a NO star rating period. read more