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    Agcor Steel

    5.0 (1 review)
    Open 7:00 am - 4:00 pm

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    6 years ago

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    Nexan Building Products, Inc. - White aluminum pergola

    Nexan Building Products, Inc.

    (6 reviews)

    The dry-loc decking product and railing system we ordered are a decent product and after…read moreinstallation, I am happy. In fact I would give the product a 4 star review, however, the customer service is a one star at best. Lack of communication, failure to accept phone call inquires are just a start. They sent a plan drawing for approval that Ended up in spam mail. They were happy to take the $9000 down payment and never followed up on their singular email. Once I was able to clear up the lack of communication, they put our order to the end of the production line costing us thousands of dollars in revenue. Just be prepared to work with poor customer service if you choose this product line. Hope this helps.

    We ordered a DIY aluminum pergola kit from Nexan Building Products and are extremely satisfied with…read morethe final product and overall process. All the components were carefully shipped across the country, and the instructions and assembly were incredibly straightforward. Customer service was excellent as well. We accidentally broke some shade tube caps while assembling and they sent us replacement caps right away. The pergola itself is beautiful, and we've received many compliments from our neighbors. Putting it together was quick and straightforward. It should take 2 people 2 weekends to finish assembling, if you account for taking a break for a few hours during the hottest parts of the day. The process was so much smoother and less stress-inducing than going back and forth with a contractor. I would definitely recommend ordering through them.

    Lowe's Home Improvement

    Lowe's Home Improvement

    (16 reviews)

    We do A LOT of business with these people. The only thing we've got against them is that 90% of the…read moreemployees are young and really don't know much. And most of them are unwilling to offer ANY assistance. And one other thing, they don't keep enough registers open to keep lines moving.

    I will never shop at any Lowe's ever again. Lowe's will lock you in to a 48-hour return window and…read moredeny your refund on any of their faulty appliances. I bought a Maytag PetPro stackable washer & dryer set from Lowes.com on Dec 16 2024. I paid for the delivery and "installation kit". When the installers arrived, what I ordered did not include the "stacking kit" so they left them in my living room. In all I had spent $2,230 so far and I ended up paying $60 more for a bag with two brackets and four screws, nothing special about them. I could not install the units until a few days later when I had help available. When they were finally installed and I used them for a few days, I noticed that the washer would leak from the door and the dryer would shut off randomly in the middle of its cycles, saying "Cycle Complete" but the clothes would still be wet. When I reached out to Lowe's customer service, they informed me that their return policy was only 48 hours unless I used the Lowe's credit card, then it was 7 days. They insisted on sending Maytag to repair (or replace) the units and declined a refund. When I persisted, they continued to shift responsibility to Maytag since it was "now under their warranty", and the refund was a "decision that Maytag would make". I provided all the information that Lowe's asked me for. At every step, I declined replacement and repairs and requested a pickup and refund instead. Inexplicably, Lowe's then sent a repair technician to my home anyway. I was given no notice of their arrival and they were turned away. Several more weeks went by with no communication from Lowe's, Maytag, or a repair company until I reached out to Lowe's with a final request for refund. Yet again, the support team deflected responsibility to Maytag and we got nowhere fast, so I am still stuck with two grand worth of appliances that the store won't take back.

    Agcor Steel - buildingsupplies - Updated May 2026

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