I love this place. Been going there for years for cut / color and hair care. It's always a good…read moreexperience and you will be treated like family. Zanna is amazing and the quality of their products make my hair look so good. Don't hesitate to go here. You won't be disappointed.

Jamie is fantastic. He listened to me about my hair and what I wanted. He is kind. He knows what he…read moreis doing. This is my second time there. I can see why they have such amazing reviews. I am a permanent client now.

Brought my own color swatch from my own hair and they still couldn't match it. Light/medium brown…read morewith copper glints came out as solid chocolate brown that didn't lighten up for weeks (which might've been good if that color was the goal). Also need better instructions on how find them in the mall. They are one of several salons in a suite with an overall name.

I have been here three or four times since moving to the area…read more They are very accommodating with times. I have been able to obtain an appointment very quickly within days. We all know how that is. Your hair is looking good - then- like overnight, you're in need of a stylist. Women here are super nice, always pleasant, and certainly very skilled. Ramune loves cutting my short hair, and she does a fabulous job. I have short hair. I have straight hair. I like it in an asymmetrical style. Tight around my ears and back. It needs to be cut with many layers so it's sits just perfectly. Ramune is very skillful and definitely listens to me describe what I'm interested in. I also have a few pictures, front, sides, and back - top, too...so there's really no room for misunderstandings. I enjoy the personal one on one experience, instead of being passed on to colorist, a shampooer, and such. They are focused on YOU. They value your appointment time. Will send reminders There is plenty of free parking, too!

This is my second time to the salon. The first time I got blonde highlights, and the second time I…read moregot a Brazilian straightening treatment from Jillian. All the employees here are very knowledgeable and they make you feel very comfortable. I love this place and the people who work here!

Not what I asked for .Picture on the left what I wanted , picture on the right what I got , not…read moreeven close ! Spend $400 and not happy . I guess I need to look for another salon !

Paige always does such a good job on mine and my mom's hair. We love this place, they are more like…read morefamily. Also amazing barber shop for men.

I love dapper and divine they have great hair dressers there! Really great service super personal…read moreexperience with a lot of openings!

I stopped going to this salon. Management is nowhere but a local manager that changes like the…read morewind. The colorists run the place and they have zero comraderie and talking to them is like talking to the wind. You leave with gray in your hair. Colorists change all the time and it's hit or miss. Skip it. Go to Only Color. Same concept and your treated great.

I had been coming to Madison for years. Until I came across this hairdresser from Trinidad. I was…read morenot even interested in remebering her name. She was not paying attention on the color I needed to achieve. All my highlight were completely gone. This hairdresser is not good. She also washed my hair but I had to stop her and I went home and washed my hair myself. This hairdresser should not be in this kind of service. She is rude and acts like she knows it all, and don't listen to the customer's needs. I would never let this hairdresser touch my hair. It was a very disappointing at Madison Reed today. It is unfortunate I cannot pick a hairdresser to do my hair. It is like a lottery coming to Madison Reed. I am seriously thinking of ending my membership.

Amanda is not only lovely but also keen and great at her job. So happy I was able to let her do her…read morething, and be a little daring cause this was the haircut I needed for a while now. But I'm shy so you won't see a pic, guess you have to take my word for it!

I saw Dayna this past Saturday for the first time and she was extremely pleasant and thorough. She…read moremade sure to ask me exactly what I wanted and did a wonderful job on my hair. Loved her, loved her service, will definitely be returning!

Went in for a wash/haircut/blow dry and very pleased with the results. Mary was very nice and…read moreunderstood exactly what I wanted. I have long hair and don't go in for haircuts very often but I definitely will be going back again.

Got a wash and blow dry and i loved it !! 10/10 experience and great customer service from the…read moreowner, will be back soon!!

My hair stylist, Lily, did an incredible job putting in extensions! I had to find some new as my…read morestylist moved. This is my second time going to her because her service was perfect! I did not lose a single one! My hair is a seamless blend and I've gotten so many compliments ! Equally important, she is so friendly & pus her customers at ease! Highly recommend if you're looking for flawless results and a true professional.

I met today with Yukari to get Japanese straightening and keratin (keratin on the dyed part and…read moreJapanese on the roots) and I was amazed by how rude she continued to be throughout our session. When first styling my hair, Yukari took a brush to my wet hair to get the knots out and it caused large balls of my hair to rip out. You're not supposed to brush wet hair because it causes ripping and she ripped a lot. If anything, you're supposed to comb it. I showed her the large balls of hair on the floor (I wish I had taken a picture- there was A LOT) and she got so defensive. For the rest of the session, she was so nasty and rude. She said that the large balls of hair was from the fact that I didn't brush my hair that morning and it was shedding. She said the balls of hair was also because my hair is damaged. If my hair is damaged- which I have some highlights- then be gentle with it. After that, every time she went to brush my wet hair she said she was scarred and was just frankly a b**** at every point she could be. She made me sign a waiver, took pictures of my dandruff scalp to show me, and kept commenting on how damaged my hair was again and again. The way she did this didn't feel like someone being helpful and doing their job, it felt undercutting. I'm definitely not going back to this salon. Yukari kept her attitude the entire time we had left which was basically four hours. At one point she wanted to pull out of the whole operation and said this while the chemicals were already in my hair. It was such a power play. She didn't overall do a bad job with my hair but her attitude was incredibly unpleasant. She obviously was wrong but couldn't handle someone having an issue with her. I do not recommend going to her because she literally ruined my day and her character affected me long enough to need to write a review. I never write reviews but she was so nasty it got under my skin. I do not recommend seeing this woman because she's demeaning and on a high horse.

The studio is so cute and earthy. Lots of plants and greenery. It was my first time and I was able…read moreto book an appointment one hour before online . I came in with a large request to chop off all my hair and do some color with a pic I used from AI . I have always had long hair and have not cut short in over 10 years! Michelle was able to deliver and satisfy my requests in a timely manner . I am so happy with my results and will return!

I rarely leave reviews, but this experience was unacceptable and I feel obligated to share it…read more I came in for long, blended layers on my curly hair along with a blowout and styling. I showed clear reference photos and explained exactly what I wanted. I also had plenty of length and fullness to achieve the look--I've included photos of how my hair looked straightened before the appointment, which clearly shows the density and length I came in with. What I received was completely different. My hair was cut with extremely short, choppy layers that removed a significant amount of thickness. The ends were over-thinned, leaving my hair looking uneven, shaggy, and nothing like the full, blended look I asked for. It honestly feels like I lost a large portion of my hair. This was not a minor miscommunication--it was a drastic and irreversible change that does not reflect the reference photos I provided or the condition my hair was in before. What's even more concerning is that the stylist acknowledged during the appointment that the result was not what she expected and admitted fault. After spending over three hours in the chair, I left feeling extremely upset and uncomfortable with my appearance. I came in excited and left completely devastated. I had originally planned to return for additional services, but after this experience, I have no confidence in coming back.