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    Agape Custom Shop

    5.0 (1 review)
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    4 years ago

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    Hawg Haven Leathers

    Hawg Haven Leathers

    5.0(7 reviews)
    7.9 mi
    $$

    I am just starting out with riding and don't have much experience with it. The culture, needs, and…read morerequirements to do it safely and successfully can be a little daunting. And expensive. Leather riding gear especially, you can need a lot to stay warm and protected and that adds up. Leather is particularly a pain, since generally it is altered to fit and isn't easily returnable...so getting the wrong thing will make your life miserable and expensive. I shopped around a little in Salem to get an idea of what I was going to be spending. My mind was swimming with the extravagance of cost. And though I got some pretty detailed help at the Harley-Davidson shop, the prices were pretty big. Other stores just kind of let me cruise around. I tried various things on and it was alright, but I felt a little out of my depth. Then I strolled into Hawg Haven, upon suggestion of a friend. The shop is dark and very biker-esque. Almost felt like I had walked into the clubhouse of the Sons of Anarchy. Helmets, chaps, gloves, and all sorts of add-ons lined the walls. In the back of the place is a full leather alteration shop, right next to a large array of leather jackets and vests. The staff was immediately helpful, but since I was just looking, I kind of waved them off. I checked the prices before trying them on. Where other stores had set their prices around $300 and up, most of the jackets I found at Hawg Haven were of similar quality, and went for $150-$300. Having to buy everything else at once, I didn't want to go all out on my first gear, and I actually found a pretty damn good jacket on clearance for $100. I tried it on, it fit pretty damn good, and I took it up to the counter and left it there to go and look at some other stuff. When I got back to the counter, with a new bandana in hand, the amazing lady there (I'm pretty sure she's one of the owners) asked me if the jacket fit good. I said it did, but she looked skeptical and asked again, stressing how too big a fit can get air up under the surface and cause problems. I offered to try it on and she took one look at me and told me it was too big. She then went and got the same style jacket, but a size smaller, and told me to try it on. I did and the fit was very much different, and exactly what she said I was supposed to look for. It was also the same price...no upsale here! She then eyeballed me and told me exactly the size of chaps I would need, when I was ready for them. She told me their shop will alter them to fit perfectly as well. This person clearly, CLEARLY, knew her business if she could pick out at a distance that I was getting too big of an item. And she got me the exact thing I needed, saving me future misery. And she threw in a head cap complimentary, to go on under my helmet. And all with me buying a bottom-of-the-line, entry-level clearance jacket from Pakistan. Wonderful. Simply wonderful. When I upgrade my jacket, and get the rest of my gear, I will not bother going to any other joint in Salem. Nay, in Oregon. The people here obviously love riding, they love bikers, and they absolutely know their stuff. And it's a local business, not a chain. Don't bother checking any other place out...this is the place to be. Absolutely.

    Seriously wonderful customer service. I came in with a broken purse strap and Patty did everything…read moreshe could to fix it on the spot.

    Michael Allen's - Tramarrosa Jeans

    Michael Allen's

    4.4(23 reviews)
    47.1 miDowntown, Southwest Portland
    $$$

    Beautiful space, a rare gem in Portland as far as men's furnishings / clothing and custom.read more

    Low quality, no replacement/refund, lack of communication, very surprising return policy…read more Last July, I was visiting Portland and bought some clothes at the Michael Allen store on Morrison St. Among other things, I bought an Italian jacket, Transit, which looks I really liked. To my surprise, after inspecing the jacket upon my return to the UK, I found out that ot was not pure cotton, whereas I repetitively informed the salesperson, Jake Houston, that I only want 100% cotton clothes. I decided not to engage in returns and refunds at this point, as I did like the looks of the jacket, but indeed remembered the occasion. Unfortunately, this was only the beginning. Despite treating it carefully (I never even washed it and of course did not machine-dry it; well, I never even ran into a rain in it) the thread looks like it's dissolving with tiny broken elastic threads showing everywhere. It appear that the quality of the fabric was of unacceptable quality, dissolving after a few months of wearing. Needless to say, I can no longer wear the jacket.  Considering the price of the jacket of over 600 USD, this is very disappointing. I bought the jacket along with several other items at a total price over 1000 USD. When I contacted the store, I first received no response for about a month. Then, I heard back from Anita Noll, office manager. Later on, salesperson Jake Houston returned to me, suggesting I repair the jacket myself. (And presumably, keep repairing it every 6 months, as I see no reason for why the issue would not keep returning). In response, I mentioned that it does not feel comfortable to me to repair a piece of non-cheap cloth used with care and not extremely often for less then a year. I suggested that the situation here indicates that the fabric/thread was not of sufficient quality, originally. Therefore, I asked for a refund, in order to be able to get a replacement here in the UK. Jake Houston responded that it is too far outside of their two week return policy.  In response, I drew attention to the fact that returns related to insufficient quality are normally not the ones falling under the 2-week fitting policy. It would be really surprising for me if a premium store would not address a quality issue on an expensive item within a year from purchase.  To this, I got no response for 1,5 months by now, neither from Jake Houston, nor from the office manager Anita Noll, to the request to connect me to their quality control/management. Me informing them of my rule to post my feedback publicly did not result in any response, which makes me very puzzled about the store's reputation management.  This was all quite disappointing to me, creating with me an impression of some shady business going on, which is not that of a respectable store Michael Allen's seems to present itself. I shall stay away from this store and advise others to do the same.

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    Michael Allen's - Store Front

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    Agape Custom Shop - leather - Updated May 2026

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