******************** AVOID AT ALL COSTS ********************
I would give this place zero stars if i could, but gonna make do with one!
BY THE WAY, before i begin... I would just like to point out, that the positive reviews left by users are actually people who work at Agadir spa or the owner who is Hanane.
I was really excited when i heard about this hammam place opening in Birmingham. I love hammam experiences and it was the first place in Birmingham. So i told all my friends about it and we had planned on booking an appointment. Coinsidentally we found a groupon which we purchased. However, after purchasing...I called the place up to book an appointment. Initialy when i mentioned i wish to book for a group of around 7 the woman was very helpful and keen to book us in. But as soon as i mentioned we had a groupon voucher, her tone of voice just suddenly changed and she started making out every date in her diary was full up until June (by which time the voucher would expire). She then suggested that she could open up on a sunday especially for us if we pay the full price... I was baffled and refused. There was no way i was gonna do that.
I had a feeling she was being dodgy, so i gave it a week or so and rang back again. This time not mentioning groupon...and lo behold, all of a sudden, almost every date i asked after was available, and believe me I enquired about LOADS of dates. Anyhows, i went ahead and booked an appointment as i just wanted to make use of the voucher and never return due to their dishonesty.
So on the day, we got there and had the hammam, which i might add was perhaps one of the worst hammams i have had before... the hammam room was a tiny shabby little room smaller than a toilet room in some houses, which barely fit 2 people... the massage wasnt too bad... But the problem came at the end... We were about to leave and I mentioned about the voucher, and all of a sudden her face turned sour and she kept saing she cannot accept it because apparently they only accept 2 groupon customers per week... I kept explaining to her, this is not a condition that groupon have set out, but something that they created themselves, so it can be overlooked...but she downright refused... My friends felt embarassed and we ended up paying £75 for the treatment. But before we did, she specifically said that if we pay the £75 now, she will allow us to use the voucher at a later date. She also asked us to give her our voucher codes so she could validate them and that if we come back even after the use by date of the voucher, she can still book us in as it would have already been validated by groupon.
So, I called back about a month later wishing to make an appointment... When i told her who i was..the womans attitude was so rude. She told me that she will not book me in as the coucher has gone past its use by date. I was outraged, and reminded her that she promised she would let us come back even after the use by date if we gave her the code and let her validate it, which we did. She just kept saying no, and pretended as if she didnt know what i was talking about. In the end she just hung up on me in a very abrupt manner. We were so foolish to trust her and trust her word, as it now means we have no way to make a complaint because as far as groupon are concerned, out voucher has been validated.
I have NEVER in all my life come across such a rude and dishonest woman!!! I am outraged by her ghastly demeanour...
Pleae please please AVOID this place at all costs!!!! She is a CONWOMAN and a liar!!! And by the looks of things, i am not alone in this!!! Clearly I have not made a mistake, as she has conned others judging by the previous reviews!!! read more