1. AGA Appliance Service

    0

    Matthews, NC

    AGA Appliance Service

    5.0 (1 review)
    Closed • 9:00 am - 8:00 pm

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    5 months ago

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    Carolina Appliance Service

    Carolina Appliance Service

    (46 reviews)

    Worst company ever! They came out of 02/03 & i was told id…read moreget a call when the part had arrive so i can get my washer fixed. Today is 02/10. I have not received a call to schedule an appointment or atleast let me know what time & date they have me scheduled to do the repairs.The repair guy doesn't call to let me know hes on his way to my house either. I literally know NOTHING!! Today I have someone randomly show up at my door at 8:20 am when I am not home. I call the company to tell them & lady swares they don't just show up when thats is exactly what happened. I let her know i have the footage & she doesn't care & tells me to look for someone else because they're not doing them

    I have a warranty through Lowe's with Assurant Claims, and a repair request was filed for my…read moreappliance. The owner of Carolina Appliances, Billy, came out to service the order and advised that he would order the part and contact me once it arrived. After waiting, I called multiple times to check the status and was repeatedly told someone would call me back, but I never received a response. Eventually, I was informed that my order had been closed and that I would need to submit a new service request. By that time, my warranty had expired. I contacted Carolina Appliances to ask how I could escalate the issue and was told, "How can you escalate above the boss?" Unfortunately, the customer service experience was very disappointing. I normally do not write reviews, but I felt it was important to share my experience so this does not happen to someone else. If a company tells a customer that a part has been ordered, consumers should be able to trust the technician's word. Mistakes can happen, but as a business, the company should take responsibility, make it right, and reorder the part rather than leaving the customer without support after the warranty expires. Luckily for me, I called Lowe's and they resolved the issue.

    AGA Appliance Service - homeappliancerepair - Updated October 2026

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