Kroto's photographs are beautiful. Unfortunately, I cannot recommend this photographer…read more
I'd been a fan of her work for a decade before hiring her to be my wedding photographer.
Planning for the wedding, her communication was excellent (quick to respond, available when she said she would be, helpful). The day of the wedding, she did a great job- exactly as contracted. Unfortunately, post wedding, her professionalism was nonexistent. We received one email three months after the wedding and had every email and phone call ignored.
Two weeks after the wedding, I wrote her an email inquiring on the possibility of a few early-release photos for thank you cards, but also told her I didn't expect them and just wanted to know if it was a possibility. No reply. Four weeks after the wedding I followed up with my inquiry just to see if we should wait or order our thank yous instead of wait for photos. No response.
Two months after the wedding, with still no communication, I called and left her a voicemail asking her to get in touch with us. No response.
Almost 3 months after the wedding, early October- still no word and we were actively checking obituaries in case something had happened to her and we weren't aware. At this point, I posted a FB post stating how upsetting it was to be worried - would we even get our photos? Should we be looking into legal back up? We were just at a complete loss. Within a few hours of the post, she sent us an email that apologized for the lack of communication, said she had been sick, and would have the rest of our photos within a week (there were about 120 photos uploaded to our gallery at that time). I thanked her right away via email.
We checked our gallery every few days and had no new photos. Around two weeks later, I sent her an email requesting an updated timeline. No response.
Finally, almost four months after the wedding, I sent her email asking her why she refused to meet the bare minimum professionalism of at least responding to us. No response, although not a surprise at this point.
We finally noticed our photos were available in late November. Most of the photos are gorgeous. A few of them have poor editing (for example, the veil was being held up by someone, so she removed the person but the veil still looked like it was obviously being held up just by an invisible ghost). Still, most of the photos are phenomenal.
According to our contract, we were supposed to receive a flash drive with the photos on them. I sent her an email inquiring about how we would receive the flash drive (will she mail it, should I pick it up, etc). Unsurprisingly, she never responded and we still do not have our flash drive.
I wish I could say I am still a fan. I wish I could say that the quality of her work was worth the frustration and upset we felt post wedding. Unfortunately, professionalism is just as important as quality of work.