Extremely Disappointing Experience -- Poor Cleaning and Missing Wedding Ring…read moreI wish I had read the reviews more carefully before booking My Miracle Cleaning House Cleaning. Unfortunately, I only came across another customer's review regarding missing items after my own experience with this company.
I hired this company for a deep cleaning on August 14, 2026. Three cleaners were sent to my home: John, Lumeys, and Damaris. John served as the interpreter for Lumeys and Damaris during the cleaning. Based on my experience, I was very disappointed with the service.
The cleaning did not meet my expectations for a deep cleaning. Damaris cleaned my walk-in shower, but when I inspected it, there was still splattered soap from the night before on the shower tiles, along with a white film on the bathroom tile floor. I had to show John how I expected the shower to be cleaned, and I ultimately cleaned the shower myself.
I also noticed that areas such as underneath the bed, picture frames, baseboards, doors, and AC vents had not been properly cleaned. Some of the mirrors were only partially cleaned. The furniture, stove, and refrigerator were also not moved to clean underneath or around them.
Because of the poor cleaning job, Rachel agreed to have the cleaning redone with a new crew that she felt would be a better match. The re-cleaning was initially scheduled for August 21, 2026, but Rachel later changed the appointment to Wednesday morning, August 26, 2026. Things changed after my son discovered that his wedding ring was missing, those plans to have the company return to my home changed.
The most serious and upsetting issue is that my son's wedding ring is missing. My son is getting married in September, and the ring had never even been worn. It is a valuable and very sentimental item, particularly with his wedding approaching.
My son told me that the night before the cleaning, he had opened his box to look at the ring, and it was there. When he opened the box again a week later he discovered that his ring was missing.
I immediately called Rachel, but she did not answer. I left a voicemail and also sent her a text message regarding my son's missing wedding ring, along with pictures of the empty ring case and the box where the ring had been kept.
When talking to Rachel about the missing ring, she told me that missing items had never been a problem with her cleaning crews and that this was the first time she had encountered an issue like this. Rachel told me she would reach out to the cleaning crew regarding the missing ring. I was subsequently told that two of the cleaners were out of the country due to a family emergency.
In our text conversation, Rachel also stated that no clients had ever had any problems with this cleaning crew. Her statement during our phone conversation that missing items had never been a problem with her cleaning crews was what prompted me to go back and read reviews about the company.
After my experience, I found another customer's review stating that after returning from traveling, the customer found that her home had not been properly cleaned, lights had been left on, and items were missing. I had not seen that review before booking the company; I only came across it afterward.
To be clear, I can only state what I know: My son opened the box to look at the ring the night before the cleaning crew arrived. A week later, my son opened the box where his ring was and discovered that the ring was missing. I reported the issue to the company and provided pictures of the ring, its empty case, and the box.
I also stressed to Rachel that we do not have company or entertain visitors at my house. The only people who had been in my home were the three cleaning crew members.
Overall, I am extremely disappointed with both the quality of the cleaning and the unresolved issue involving my son's wedding ring.
Based on my experience, I would not book this company again
