John Mason International -- A Masterclass in Broken Promises and Deflection…read moreWhen my mother passed away, John Mason was entrusted with shipping a carefully selected group of her belongings from the UK to Australia -- the pieces I had chosen to keep, sentimental items that mattered. They knew this from the outset. They failed at almost every level. The damage was staggering: - 4 of 7 furniture pieces (nearly 60%) arrived with substantial damage - 23 of 36 framed pictures (64%) were damaged - 20 of 25 boxes (80%) arrived with significant damage and multiple broken items inside This wasn't bad luck. A clothes horse was wrapped with zero structural support -- predictably crushed. A butler's tray was physically forced into a box 20cm too small, splitting the wood and breaking the hinges. There is no way the packers could have failed to hear the wood cracking as they forced it into a box that was plainly too small. Framed pictures were packed together with ornaments and no padding between them. Glassware was wrapped inconsistently -- wrap one, leave one -- even in boxes marked fragile. Even John Mason's own Australian partners were visibly shocked at the state of it. The complaint handling was worse than the damage. - The International Sales Consultant, who sold the service with great promises, vanished the moment the contract was signed -- not a word. - The International Move Manager's response to a detailed damage report was to forward an insurance form and -- I kid you not -- follow up asking me to complete a feedback survey. - Operations fobbed me off. When I finally escalated, their "investigation" consisted of asking the packing crew whether they'd packed well. Unsurprisingly, the crew said yes. That was it. That was the investigation. - I sent a detailed rebuttal with documented evidence, photographs, measurements. The response? Silence for over a month. When the Group Export Manager eventually replied, she simply restated that the crew were "experienced professionals" and they stood by their work. No engagement with the evidence whatsoever. - The CEO then stepped in to say he was satisfied the complaint had been handled "appropriately and professionally" -- and helpfully suggested I contact the British Association of Removers Consumer Affairs team. What he didn't mention? He sits on their board. Draw your own conclusions about the impartiality on offer there. The unexpected costs were a particular sting. I understood I'd paid for a door-to-door service. Instead, I received not one but THREE additional invoices from the Australian partner -- totalling considerably more than advised, including a charge for a "long tramp" for less than 25 metres from truck to door. They refused to deliver until every invoice was paid and threatened storage charges if I disputed. My late mother's belongings were effectively held to ransom. A warning on insurance -- please read this carefully. I asked John Mason directly whether I should list every individual item or group them. I was explicitly advised to group them, particularly for categories like kitchenware. With hindsight, this was disastrous advice. The insurer calculates payouts based on the number of items listed against total declared value. If you under-list, you under-recover. List every single item -- every bowl, every glass, every utensil -- with an individual value. It feels pedantic. Do it anyway. John Mason's guidance cost me significantly in the claims process. The pattern here isn't a run of bad luck. It's systemic. - Feedback is collected at the point of uplift -- before your goods arrive and before you have any idea what condition they'll be in. - Complaints are deflected to the packers themselves. - The CEO rubber-stamps the process. And the suggested independent body isn't independent at all. I paid for expertise, care, and support. I got none of the three. If you are moving sentimental items, irreplaceable belongings, or anything that matters -- please look elsewhere. (Can provided photos and email with redacted names to readers if it helps in your assessment. These are the same as shared with company during my complaint communication with them, that were disregarded)

I used John Mason's to move to Los Angles. I found them online from all the positive reviews they…read morehave been given on various expatriate forums. I have moved over 5 times internationally with the whole family and they have been the most competent movers so far. Their staff were friendly and efficient and my 40ft container arrived on time with no damages. We had a small air shipment too which was slightly delayed as it was held up in customs in LAX, but I believe this is outside of their control. In the past I have all sorts of stuff broken but these guys clearly knew what they were doing. Highly recommended.

We used these guys for an office move, we got Paul and Paul and they were very prompt and friendly…read moreguys. They were very helpful and even accommodated some last minute requests. I would highly recommend them.

Moved house with these guys and 15 years later we're still opening the boxes. All well packed, of…read morecourse.

Did a fantastic job on our home removal! 3 bed semi to a 3 bed detached - inc. L shaped sofa, huge…read morefish tank, 55'' TV & a ton of computer equipment IN LESS THAN 2 HOURS!!!

Quality service, everyone was friendly and they moved my items with much care! Made sure everything…read morewas secure in the lorry and weighed down so it couldn't smash. Never had such a nice removals company before. Will definitely use in the future.

Highly recommend this company, the team of lads we had to move us from Abergele North Wales to…read morestourport on severn in Worcester England were absolutely excellent nothing was too much trouble loading up and when we arrived moved some furniture round for us, one settee had to go through the conservatory, no keys to unlock it, one of the lads took one of the windows out of the conservatory to get it in. The team of lads were respectvil of our belongings, worked very hard, lovely banter, not one thing damaged If you want a stress free removal book this company, they were also extremely reasonable.price wise. We moved on 30th October 2025.

I came across Shoreline Removals when they did the packing for my move to Singapore on behalf of…read moreanother company that I had contracted. I thought they were very good and decided to hire their full services for another move to Spain. What a bad decision....They are great in packing but they are not able to offer a professional service for shipping. Started with estimated delivery time of 2 weeks and ended up in over 6 weeks. I had been chasing them for updates every 3-4 days and they always came up with something. They only contacted me once over email to say that again the service was delayed (as apparently phones were not working....). My advice, go with a professional company for your move. They don't have the resources neither can provide the service that they promise. Disaster.

Fantastic service from Zebra Removals when they carried out our removal. They were recommended by…read morefriends who had also used them for their house moves and I'm so glad I went with them. Nothing was too much trouble for my removal guys on the day and they made moving our belongings into storage look easy even though it was quite a job. I'll certainly be using Zebra Removals again and wouldn't hesitate to recommend them.

First-rate service! So glad I found Zebra Removals. Jonathan and his team were efficient, neat, and…read morecareful, removing all items (big and small) without leaving any marks or scuffs on walls and floors. I was pleased that they were "coronavirus aware," wearing masks and maintaining distance. I was really impressed, and would cheerfully hire them again. I recommend them without reservation.

We used European Removal services for our move from the UK abroad. Upon first speaking to Neil, it…read morewas clear that he knew exactly what he was doing and his attention detail and customer care was top. the quote we received was very competitive, and there were no extra surprise costs. They took take of customs paperwork, and the pick up was very smooth. Ian, who was driving the van, kept us up to date with his ETA and was a great communicator. Frustratingly our Ferry from the UK to Spain was delayed as it couldn't dock due to a storm. This meant we were very late in arriving, but it only came to show how good the company is. Because they already had local contacts from previous moves, they were organising a smooth drop off, and the truck was unloaded by the time we got there. A big thank you to Neil, Wayne & Ian for making such a stressful time, way easier!

These guys were fantastic. really professional, respectful, timely and, to be honest, nice lads to…read morework with. Carl and Chris were very pleasant chaps. It was much cheaper than the next cheapest, which was 200 more- 07517119870