Just call Bubbas for quality, prompt service. Our loaded boat trailer had a flat in the…read moreconstruction zone on 64. They dispatched immediately and had us back toward home in 39 minutes. We appreciate your professionalism. Highly recommend this company.

Got stuck in a driveway that wasn't mine. They came and towed me out very quickly. The tow truck…read moredriver was amazing. Did a great fast job. And worked with me on pricing. I would 100% recommend. And will be calling them for all my tow needs.

We cannot say enough the service provided to by Mackey's. He came to assist us in the middle of a…read moresnow event. He came in a timely manner and he was very professional and helpful.

Called them a month ago and let them know I need hail repair. Scheduled my estimate and went to it…read morethree weeks ago. The estimator sent the estimate to east end atleast two weeks ago. I called two weeks ago about my estimate and scheduling to bring my car in. They said they'll get back to me by Friday (two weeks ago). They never did. Another week passes by. Today (Monday I call) and they have to look up my information and tell me their guy will look at today (only because I called them). They are too busy apparently and three weeks in advance is just too little time for them to call a customer back who got an estimate done per their instructions.

East End Body Shop fixed my car for much less than I was quoted elsewhere. My repairs were done on…read moretime, and my car was sparkling like new when I picked it up. Everyone was professional, polite, and went above and beyond during my entire experience. I would never take my car anywhere else.

Very friendly service and timely arrival they know what they're doing here and will take care of…read moreyou. A driver arrived within 10 minutes of a phone call for roadside assistance to change out the spare tire. Gave me an a pinch and got me on the road quickly anytime I'm in the area need help I will always call this company here forward!

Excellent customer service. They are fast, affordable, and employed by trustworthy people. Family…read moreowned and operated. They have my business for life.

The tale of two experiences....let me set the stage, my new 2025 Ford Explorer would not go into…read moredrive after I dropped my son off at school & I was heading to work. 1) I called Bill Cole: service didn't answer, but did get a call back. Said we could get to you Wednesday, you have to bring to us & no help until they saw it. To summarize: super crappy customer service and interaction. 2) called Glockner South Point: service walked me through fixes, tried to remote in, told me I had Ford Roadside and helped me get a truck in the way and said they would work me in this very afternoon. To summarize: Lifesaver. Do not deal with people that don't care and only care want $$$. Run away from Bill Cole.

I'm Done Being Quiet -- A Warning to Anyone Thinking About Buying a Ford (Especially from Bill Cole…read moreFord in Ashland) Let me start by saying I hate calling out businesses. My dad ran his own, and I know how hard that life is. But what I've experienced with Ford, and more specifically Bill Cole Ford in Ashland, has been so outrageous, so infuriating, and honestly so disgusting, that I can't stay quiet anymore. If this post stops even one person from going through what I did, it's worth it. I bought a Ford EcoSport, and at just 26,000 miles, the transmission failed. That's ridiculous. But it gets worse -- when they "fixed" it, they didn't even put enough transmission fluid in the car. That careless mistake caused even more issues down the line. Still, somehow, I gave them another chance. When I went in for a simple oil change, they talked me into looking at new cars -- and I made the mistake of driving off the lot with a Ford Escape. Big mistake. Since then, I've taken the Escape to the Bill Cole Ford service department FIVE times. Let me be blunt: I've never dealt with a group that showed less care or professionalism. * I've begged to speak to a service manager, and no one has ever called me back. * Last week, my car sat at their service department from Tuesday to Saturday, and I didn't get a single update. When someone finally called, it was to ask why I hadn't picked up my car -- as if I was the one dropping the ball! * They claimed they "fixed" it after driving it 40 miles -- but the moment I got back on the road, every sensor lit up again. All they did was run down my gas and waste more of my time. * And of course, when I called back again -- radio silence. No return call. No resolution. I've completely given up on getting anything fixed at this point. I'm beyond disappointed -- I'm disgusted. This whole experience has been one giant, expensive lesson. So here it is, plain and simple: Do not buy a Ford. And whatever you do, DO NOT buy one from Bill Cole Ford in Ashland. The cars are unreliable, and the service is absolutely shameful. Thanks for letting me vent. I wouldn't wish this mess on anyone.

Captain Hook is awesome - so quick, nice, bills your insurance for you - they take care of…read moreeverything!! I love them - I have been with Tim Baldridge for 20 years! *Also 24 hour towing- I had no way home today so Tim drove me home pulling the jeep behind us! They are SO Professional & definitely reliable Phone #606-836-6376

I had a flat tire. I called Millis Wolfe Towing Service. He came as soon as I called . He towed my…read moretruck to Blevins Tire Shop. He made sure they had a tire or could put on my spare tire. He didn't leave until he knew I was on the road . You can't find a better person than Millis Wolfe. He's AWESOME, Respectful, hard working man. I appreciate all he done for me. Great service!

Car hit something on the road. He was there in no time and looked for a tire for my car. Fantastic…read moreexperience and amazing human. I don't normally write reviews but if I could give him 10 stars I would. HIGHLY RECOMMEND!!! Thank you for the amazing service and conversation.

I highly recommend. Honest, quick and will explain what went into the work. Great value based on…read moretire work, brake work, & automatic steps work.

My 86 yr. old mother went to get her tires rotated and to find a slow leak in one tire at Gate City…read morebecause she previously purchased 4 tires there. She waited inside. A little later he told her he couldn't find a leak but he rotated them. She left & her car notified her that a tire had low pressure. She went to another tire shop, they found a small nail but that tire was still on the same side & location before stopping at Gate City. He did NOT even rotate those tires. He lied to that precious 86 yr. old lady. What a pathetic, low life!! My brother, a regular customer, spoke to the owner twice about what his mechanic did not do, yet lied to her. He could at least offer to pay my mom back what she had to pay another tire shop to rotate her tires & fix the small leak But he didn't. "fool me once, shame on you; fool me twice, shame on me".