Highly Secure and Clean facility. Best rates too! Convenient to Everything on North side of Lake…read more Will be happy to meet with you if you need something after office hours. When you have a unit, it is 24 hr access.

Christa was very nice setting us up. Very clean and good prices. I highly recommendread more

We needed a big storage unit when we bring out some furniture and boxes and I stopped by Westpointe…read moreNB self storage to check it out. I had looked all over town for a good climate controlled building and one that was close to us. When I walked in, I was greeted by David. Such a nice friendly guy! He told me all about the place. How clean it is and they check regularly and there are motion detectors in each unit. That way if someone goes in your unit without your permission it notifies you on your phone. That information and the location, which is closer to where we live is what made me pick this self storage place. We weren't quite ready to get a unit, but knowing the information David gave us it was the right choice. He gave our information to Christa and she called me on the phone and introduced herself. She was so pleasant and sweet. She told me she would keep our name and if a unit popped up that we were looking for she would notify us. So the next month we were in town, Christa had given us another call, so I stopped by yesterday and got to meet Christa. Such a sweet wonderful person. So pleasant and just a downright nice person. David showed me a couple of units and we decided on one and Christa helped me get all set up. This place is so clean and spotless! The inside and so clean too! I would totally recommend this place to anyone that needs a unit. Yes it might be a little more than most storage units, but when you see how clean it is and it has climate controlled units, and motion detectors you might change your mind and get one. Plus it is right by the HEB and plenty of places to eat.

Place is marginally clean and had grown since opening. Every year there is a "nusiance" increase in…read morerates "To strive to be competetive". With all the new climate controlled storage places in the area now, there is more competition so you think priicing would stabilize, right? Heck no... they went up 15% ! I would most definately shop around before making your choice to store here. They are using their location and the new residences building in their back yard to their leverage.. The last place I had was purchased by Cube Smart, they are just as bad and provide a 10 page contract covering them from any liability for your loss if one occurs. Take your money you would spend and build a nice storage building at your home... Over a year it will cost the same then you pay nothing. Buy a high efficency thru the wall 110 A/C unit, insulate your walls and reflect your roof and you will still pay less long term. "purge and choose"

This is the 2nd time trying to rent space. 1st time, I reserved on line and had date to go. They…read morecalled and stated they were closing early and I couldn't get there in that time. 2nd time, rented on-line and got a date. The website said they were open at 11 am. They weren't. I called the number and was told they open at 11 and they were likely late so for me to wait. I waited over 30 minutes and never got a call nor did they open. I finally got a call and they as told they aren't open on Sunday and the website should have been updated. I told her it wasn't and apparently their call center didn't know of the cha he either. Apologized and stated I could go tomorrow. I scheduled it when I did both times because it was available and met my time frames. I told them o would be looking elsewhere and I don't think they even cared.

I had a camper at this location for a little over a year and a half. Never had an issue - owner was…read morepretty quick in responding to my emails the few times I reached out. They quickly set up the space for me to move the camper in originally. I just moved it out after donating it, but I would store a camper there again. Good gate access.

The owner has zero customer service, he cussed me out and told me to figure out why I was late on…read moremy payment, when I had a voice message from him on Sept 22nd stating my payment was payed in full. I was trying to get clarification from him, but instead I got an earful of rudeness.

Madrone storage is in a convenient location & affordable storage. Gated access is great for…read moresecuring your storage unit.

Had a storage unit with them for close to 2 years. My credit card had fraudulent charges made on…read moreit so I had it cancelled which also cancelled my automatic payment. I was out of town and away from email and mail. Upon my return I went in to pay my storage Bill and late fees. When I stated what I wanted to do. Susan Thurber said "Really, you're going to pay this"? I'm thinking I'm standing in front of you stating my intentions. Then I'm hit with " where have you been, you don't answer mail or emails?" At this point I'm beyond belief that this person that states on their website that they are friendly and professional is anything but that. Anytime I went into the office I felt like I was a nuisance to them. I would NOT recommend using them.

This location is a little out of the way but it's worth it. The family that owns…read more Sentry is so kind and responsive if you have questions. The lot is very secure and we are so glad we found this spot!

I leased a spot here for my food trailer and I can't give them…read moreMore stars but I would! Very nice people it's very secure and easy to access your vehicle. Definitely recommend!

This place was great until it mattered. I was not notified that the neighboring unit had a rat…read moreinfestation due to food storage when it was discovered; I was told because I happened to come by later. All of my belongings were completely destroyed by rats, and the company insisted that they would not notify the other neighbor who might also have extensive rat damage. (842, if you read this, check your stuff!) I have lost everything, and the manager, Marlon, has been exceptionally unprofessional in this situation. Very sorry to have been their customer. (Additionally, another staff member, Noah, went dumpster-diving through my rat-destroyed belongings to sell them while I was still on-site. Making a quick buck off my loss! Real classy.)

Perfect sized units for a great price! They provided excellent customer service and the facility…read moreseems very secure. Also, moving in my belongings was a breeze with the help of D&V Movers. I highly recommend Ranch Road Storage for your storage needs. Thanks again!

This place is the worst!! I called to make sure they had the belt I needed and she told me they…read moredid. I said, I'm on my way! I show up, after a 30-minute drive. And there's no one there! They don't answer the phone. There's a car parked out front, but the door is locked. I waited for 20 minutes and no one ever came to the door or answered the phone! They don't even have voice mail. I had to drive a half an hour back home. Their business is hours are not posted on their website, on the door, or anywhere else. She could have told me if they were going to close in the middle of a work day. I wouldn't bother with this place, they don't seem to care about business or customers.

Great place! My Oreck XL died, and this place was recommended by folks in my rural area…read moreneighborhood. The service was friendly and prompt. I had a bit of trouble finding it because the sign on the road only faces one direction (the opposite direction of my travels), but I'm glad I persisted! The vacuum was repaired and returned to me within the week, and it now runs even better than before. My husband even noticed how peppy the machine had become. Thanks for the repair and the great conversation I had when picking it up. I will definitely be returning and purchasing any new vacuum from this place. Great job!