He didn't fix the water pipe right, broke 5 months later due to his error... they didn't make it right... don't recommend.

I have been using Affordable service on my home and rental properties. I asked them to clean out a plugged sewer line January 8th. I was in Albuquerque and wasn't here to meet the "Technician", but tenant filled me in on his activity. The "Technician" left stating the drain was open but would probably plug again. The drain clean outs were not used as it was under ground about 3 inches. I worked for a plumber in the 60's and would have known to look for the clean outs outside the house. This guy didn't have any idea what he was doing as he used an inch and a half tub/sink drain clean out to attempt to clean out a four inch line. I left a message on 1/18 and sent an email asking for someone to come out and finish the on 1/21. I will be calling someone else to do the job and suggest you call another company for your sewer problems. It is a shame they don't return calls. They just lost a customer who has been with them several years. read more

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My water heater was leaking and I needed assistance fast. I was able to get a quote from another plumbing company which my home warranty contracted with. My warranty was covering most of the charges but the company that originally went out, wanted to charge me all these little fees on top of what my warranty was going to pay them. I called around to see if I could get other quotes and got the run around. I was able to speak to Affordable Plumbing and they were quick with coming out and quoting me. They were honest with the cost and did not overcharge me. They were quick to replace my water heater and the staff that came out was professional and respectful. I was completely happy with the service and would highly recommend them. read more

Our water heater was leaking and Gabby and Andy of Affordable Plumbing came from Las Cruces to replace our tankless water heater. They brought a new tankless water heater with them and installed it quickly. Gabby and Andy knew what they were doing! Thank you Gabby and Andy Mike Guerrera read more

Affordable Plumbing - Tankless Water Heater - General Contractors Near Me - Las Cruces, New Mexico

Gaby is wonderful. Affordable Plumbing and their employees go way beyond the norm. The cost was half what a nationally known plumbing company was going to charge me. Gaby was on time and most of all he was kind. They installed a dishwasher that Lowe's installers had told me was not up to code which was not right. It just was a different system than they were used to. Affordable plumbing understood the system had no problem with it and was able to install the dishwasher with no issues that along with my gas range. I'm giving them more business because now I trust them. They will always be my "go to" plumbing company. read more

A bunch of liars. Technician came out and told me he was supposed to clean the pilot and said he didn't but it should be good because he reset it. He said if the water heater didn't work to call him as they were open 24/7. I called several times for the next two days because I had to hot water and nobody answered. Finally made contact and was told they would be out by 7 pm. By 730 nobody showed up and I called again and all I got was lip service and told a technician would be at my home by 730-8. Had to call off work and here it is 908 and still no technician. Called and was told they would be here in ten minutes that was 12 minutes ago and still nobody is here. read more

Our toilet intake hose busted this morning called they were out here at 3:00pm fast quick repair. The service person "Chucky" is the best we have ever had very knowledgeable and polite. Thank you Mrs. Nancy Rodriguez read more

Made an appointment on 11/22/22 at 10:30 AM. Made this on 11/18/22. Called at 11:00 AM - told runninig late, called at 12L00PM still late. Rescheduled for 3:00PM - 5:00PM Call at 4:00PM message box full hang up. Never showed or contacted me. I used before they were OK. Wasted an entire day. read more

The receptionist was kind and understanding and kept updated on status of when Chuckie and Devon would arrive and our home April 5 2022. Chuckie and Devon were good listeners and quite knowledgeable plus being quite quick in finding out where the problem was located. Took few more minutes of their time to clean up and double check that everything was clear and working properly before they left. Extra time and caring is always noticed. The invoice was generated on the spot. I paid them. This is a company and a team I would recommend. Bonnie A. read more

Reviews All responsiveness1 Sort by Most relevant Newest Highest rating Lowest rating Kelley Riha 2 reviews just now NEW Critical: Professionalism, Quality If I could give no stars, I would. Gave a crap diagnosis of problem without throughly checking everything on elderly parents' house. Estimate for most invasive repair, which had we gone with them, would not have taken care of the problem and ... More Ant Col 1 review 10 months ago Critical: Professionalism, Responsiveness Call Website Kelley Riha 2 reviews just now NEW Critical: Professionalism, Quality If I could give no stars, I would. Gave a crap diagnosis of problem without throughly checking everything on elderly parents house. Estimate for most invasive repair, which had we gone with them, would not have taken care of the problem and would have been money waisted. Or more money in their pocket, depending on how you look at it. There is nothing affordable about that! I am not a plumber, but I am a homeowner, and I do have some basic knowledge to know that what my mother described as their diagnosis seemed off based on what they looked at. When I called out of concern for my mother, he actually argued with me about where to look for the problem and threatened me with more charges to come back and investigate further. Was rude when I questioned him. Will never use or refer again. Found an awesome plumber that investigated fully on first visit. Diagnosised problem that did not involve cutting into slab! Problem fixed and was exactly where suspected it was, in the wall and not the slab! Although that could have been the issue, thankfully, it was not, and had they checked everything and not made a snap judgment, they might have kept a customers loyalty. My mother had used them in the past and had to have them come out multiple times at her expense for the same issues? I am wondering if this is a pattern of behavior. Who knows, but beware!!! Educate yourself on what to look for! If something seems off, always get a second opinion so you don't throw good money after bad! read more

I made an appointment for 10:00 a.m. I called to make sure they were coming. By 10:26, they still hadn't come so I called back. They said they had an emergency call, so I asked why they didn't call me to let me know. I was upset and they became indignant with me, hung up. The nerve of them. Rude staff and customer service. I now see by other reviews that they are always like this. They don't respect their customers time. read more

When emptying a bucket, I accidently flushed a sizeable cloth rag down the toilet. I called Affordable. Their plumber, Chucky, came out and ran a snake down through the toilet, then offered to run a camera through the main line, making certain that the rag had entered the city mainline. It had, and, at my request, Chucky let me view the camera monitor. Doing so, introduced me to the "mysteries" of our sewer. Chucky was informative, friendly, and efficient. The cost was reasonable. I recommend Affordable if you ever have a plumbing issue. read more

I DO NOT RECOMMEND AFFORDABLE PLUMBING IF YOU NEED PLUMBING SERVICES ON A MOBILE HOME. They do not carry mobile home parts and charge for the drive time to get parts they do not have. I specifically let Kalen know it was a mobile home since the beginning and asked to talk to plumber before he came so we could explain the issue to him and the part that was needed. That did not happen. Had she told me they do not carry mobile home parts and they charge for drive time to supply store I would have hired someone else. Seth was respectful and quick to issue at hand. He was here for almost 30 minutes then went for parts. It took him another 20 minutes to replace the fitting the pipe needed. I was charged for 2 hours. Kalen was rude, argumentative, and very unprofessional while I talked to her about being told by plumber that there was no charge for driving time before he left for the part (pex reducer) which was about $8. Kalen threatened that phone call had been recorded which did not worry me one bit. I had to call back to request my invoice again because she was so distracted with background noise she did not get my email right the first time. read more

We contracted with Affordable Plumbing to install a new heating and air conditioning system in December. Appointments were made and rarely kept. Now it has been more than three weeks since the electrical work for the A/C was finished and we are still waiting for the installation to be completed. When my daughter got a new system from another company, they only took two days to install the furnace and A/C. read more

Replaced our entire sewer system.. very professional.. friendly.. stayed on track.. absolutely would recommend to everyone!! Thank you all!! read more

Water was on my garage floor and kitchen floor. I called Affordable Plumbing. I paid the first guy $75. A week later I had the exact same problem. I called Affordable Plumbing. They came 2 days later even though they promised 2 hours. I paid this technician $85. A week later the garage floor is flooded and so is my kitchen floor. I called Affordable Plumbing again. Today is Thursday. He said he'd send someone out Saturday!!! WHAT? I will NEVER EVER USE AFFORDABLE PLUMBING again!!! They are unprofessional, late, and don't seem to know what they are doing! Don't waste your time. Don't waste your money! This company is absolutely NOT WORTH A DIME! read more

Called them twice. First time they showed up, found a leak and fixed it; or at least it appeared that way. Second time found another leak in the same place; called before noon on Friday and never heard from anyone after that. Called again on Saturday; nothing but getting ignored and lied to; myself, my caregiver and my caregiver's son who came over to help and dug in the mud for 2 hours, found the leak and marked it. After my caregiver tried for almost 2 hours on Sunday, the 'ACTING SUPERVISOR' finally called her back and eventually showed up at my house. He looked in the hole, said this was all the watering system - which has been broken for years because my husband is in a facility - and said they don't do watering systems. I even check to see that it was a main pipe or anything. I kicked his ass off of my property and told him to not come back and that I would call a plumber who would actually do what they say without all of the lies, no call backs, etc. On Saturday, the "ACTING SUPERVISOR" of Sunday's fame, said that he had to talk to his supervisor and then he never bothered to get back with me. If this is the way they treat customers, why would you want to do business with them? read more

Called to make an appointment for a leaky water heater, they gave me a date and time, I planned my day around this appointment, canceling and rescheduling things that I needed to do that day. The appointment time was 3:00 pm, I waited and waited until 3:45 and then called to see where they were, the lady who answered the phone told me she didn't know where they were and I asked if she could find out what the heck was going on and she said that she didn't understand why I was angry, to which I said why make appointments if you can't keep them, she told me to find someone else and hung up on me! So I did, and I will never recommend this business to anyone! read more