Extremely disappointed with the final outcome of this business transaction. Coming out of the gates, Affordable Dumpster Rental was excellent with scheduling, flexible with dates and timely with delivery. Unfortunately, what they were not great about was being forthright on additional charges that I might incur. Tucked away in the rental contract was a clause that dealt with weight. Any other time I have rented a dumpster, the understanding was that I could fill that bin to the top of it's walls. Weight was never a consideration, nor is it something that I could have had an efficient manner to track...short of weighing every piece of trash going into the dumpster. Apparently, once the dumpster was taken from my property to the landfill, it was weighed and an additional charge levied. A few weeks after I rented this dumpster, I was informed that ADR was charging me another $366, almost twice my rental fee, for the weight of my trash. When I reached out to ADR, they offered me no resolution. When I made a comment about the amount of rain that we had during the rental, the customer service representative simply stated that it is good practice for their customers to cover the dumpster during inclement weather??!! Wow, thanks for going the extra mile on quality customer service and conflict resolution!?
Obviously, the mistake is mine for not doing a scrutinous read of the contract, but again, we are talking a dumpster rental here not a red line of a commercial real estate transaction. At the end of the day, this approach to doing business feels shady and disreputable. It has left me highly dissatisfied. I feel misled and taken advantage of. I will need another dumpster on my property for our final move out of this house in a couple of months. That rental will definitely be with another company and I strongly encourage others to steer clear of Affordable Dumpster Rental. read more