Was referred to this location when I had a broken tooth. Had no appointment but was told that they…read moreaccepted walk ins. Called them and they said come on in and they would be able to take care of my problem. Had to wait a couple hours but found that acceptable under the circumstances. Everyone there was very nice and understanding about my issues. They got me in explained cost and procedures and took care of my problem. Would recommend them. Professional and understanding. THANK YOU Dr Mark

Nice dentist I've ever had and I'm scared of dentist. I…read morewould recommend to anyone if if not an emergency. I use for cleanings just like a normal dentist office. Had more dental work done than I ever wanted but no matter who you see my experience has been amazing. I've been to the Florence location as that's where the lab is and just as wonderful there. Keep up the great work.

This dental office has permanently changed my life in such a negative way that this review had to…read morebe updated. I got talked into a consultation for crowns on my front 4 teeth - "to improve" my smile. Dr. M S played on an insecurity and I fell for it. Two days before the appointment I called to cancel. I had changed my mind. My gut was screaming at me to not do it. I told the office manager, Ms. M that I wanted to cancel my appointment. She said, "Sure, no problem. Can I have your name?" I gave her my name and she sucked in her breath dramatically and said, "Oh no, Michelle! You can't cancel. Dr. Marc has allotted 2-3 hours for you. There isn't enough time to get patients in to fill those slots. Why do you want to cancel?" I told her that I had changed my mind. That I didn't want to go through with the procedure. That I was extremely anxious and that my gut was telling me not to proceed. She said, "Why are you so anxious? Dr. Marc is one of the best. He does fantastic work and you'll be very happy with it when it's done." I started to cry. I told her I did not want to do it. She told me that I could not cancel the appointment. And against my better judgment I went to the appointment. That was the start of permanently ruining my teeth, my speech and my eating. My life has been turned upside down. The very first day when the numbing wore off I had searing pain in my teeth. I had extreme cold and heat sensitivity in my teeth. I was drooling and had a terrible lisp. I was told that it was because it was the temporary teeth and the permanent ones wouldn't cause a lisp and that the pain would go away with time. It did not. I called several times and had a few visits and many, many X-rays in the four month period after the first visit to get the crowns put on. Why? Because I was in so much horrible pain that I couldn't eat and I couldn't sleep. I was told that nothing was wrong. Well, I had abscesses! And my teeth had died because it had been left for so long. It took 4 months for them to find the infections and by then it took 4 rounds of antibiotics to bring the infections down. Which destroyed my stomach. I had pain up into my nasal cavities and cheek bones but I was told that there was nothing wrong with me for 4 months. I was then told that I needed root canals to fix the damage. Dr. M did the two root canals. And I still had terrible pain. I was told there was no reason for me to have pain and was being treated like it was all in my head. So, they finally decided to do a 3d panoramic X-ray. I had to see a specialist. I needed an endodontist and would likely need an apicoectomy. Surgery! I found an endodontist in my insurance network, since the one he referred me to and sent my X-rays to were not in my network. But they would not send my endodontist my X-rays. The X-rays were requested multiple times and were never sent. I had to go to their office and tell them that I wanted my X-rays for surgery. The endodontist said that there is significant bone loss due to how long the infections were let go in my mouth. Four months of ignored infections caused permanent bone loss. I had a new hydro-therapy procedure and the root canals redone. I was told that the root canals had not been done properly and the infection had not been properly cleaned out. I still had infection in my teeth 5 months on from getting the crowns. I have not had the apicoectomy. Yet. It is likely in my future because I still can not eat the way I used to. I can no longer tear or rip foods with my front teeth. I can no longer eat anything chewy or bite into things like crusty bread or bagels. And forget about ever biting into an apple again or eating corn on the cob. I still have pain in front teeth when there's any kind of pressure on them, ie - pushing with my tongue or my teeth coming together. It's been a year since the initial procedure and I still have pain. Oh, and I still have a slight lisp. Yep, at 53 years old I now have a lisp because of this dentist! I was also told that losing those teeth completely down the road is still a possibility. What a nightmare! Who wants to hear that they may lose their two front teeth! All of this has cost me thousands and thousands of dollars. When me and my family left this practice after what they did to me I could not get my dental records and X-rays sent to my new dentist. The office requested multiple times, and just like the endodontist, could not get them. I had to show up at the office and tell them that I wanted them sent right then and I waited in the office until they sent them over. If you value your teeth, your health, and your money then you should avoid this dentist office at all costs. My life has been permanently altered by this office and I will never eat or talk the same again.

I broke one of my molars and was in pain. After calling around to multiple offices (including my…read moreregular dentist) no one could get me in in a reasonable amount of time. Someone recommended Silverman and I called them, they were able to get me in right away. They fixed my broken tooth in less than an hour and were very upfront and transparent about cost. I also had to take an 18 month old with me to my appointment, and the whole office was so patient and kind to help out with keeping her entertained during the appointment. Highly recommend!

A dentist at the Landen, Ohio location fitted a crown and after multiple grindings still left it…read moretoo high even after I told her so. 3 days later I was in severe pain and needed help. Unfortunately the office was closed so I called the Mortenson corporate office and told them I was in severe pain. A medical specialist there said they would contact the dentist and get a prescription phoned into the local pharmacy. About an hour and a half later I called back and was told that the crown needed additional grinding. They then told me that the dentist said she would not call in a prescription for me. I asked the medical specialist to please escalate my request for pain relief to a higher authority within Mortenson Family Dental but was told that no one would call in a prescription and that if I wanted pain relief I should go the Emergency room. Suffice to say the dentist in question along with the medical specialist at the Mortenson corporate office came across as very impersonal showing absolutely no concern for the pain I was in even though the pain was a direct result of the dentist's negligence in the proper fitment of the crown. I have since found another dentist outside of Mortenson Family Dental who did the additional grinding on the crown to finish the fitment job. In closing, based on my experience, I would not recommend Mortenson Family Dental or any other corporately run dental group.

New patient Forced to take X-rays and then come back in 3 months for cleaning . Insurance won't…read morecover it.

Became a new patient only due to moving back into the area. Wish I would have driven the extra…read moredistance to stay with my old Dentist. Where do I begin. First I had to pay a new patient deposit. Never had to do this for any of my previous dentists. I should have been given a new customer deposit instead for the service I was about to receive. During my initial appointment I was told that i needed quite a bit of work totaling $6220. Basically was told a few other things i needed not included in this price as well. The first item i did need done but the rest seemed way more than my last dentist had recommended. Scare tactics that made me angry. I prepaid for the first service/appointment ($2075) in full before any work had been done. After the visit and once my insurance finally paid their portion I asked to be reimbursed what was remaining ($875). Had to call several times to get this rectified to only be told I did not know how my dental insurance worked. Fast forward to my wife and daughter going for cleanings. Never got a bill only a late payment notice saying we owed for these visits in full. I had my insurance statement showing they had paid their part several months before I received the late notice. Conover lost the payment somehow. Had to go in their office in person because over the phone they could not understand what I was telling them. Went in and paid my part and told them they needed to rebill my insurance. Got another late payment notice for this same bill stating if not taken care of it could go to collections. They could not even transfer our dental records to our new dentist correctly. My new dentist visit revealed I did not in fact need all the above work. The work i did have at Conover still hurts as well. But hey they give you some cool socks. I would look elsewhere for dental care. This place does not treat you like a customer only like a bank account.

Just finished a 15-month SureSmile treatment with Dr. John Conover! I'm so happy with the results!…read moreThank you!

The nicest group of people I've ever encountered in a dental office. Jasmine and Sarah? were very…read morecool. I don't need a lot of conversation to get things addressed and feel they sensed that in me and toned down their chatter. As a new patient they gave me the works using advanced technology that I've experienced the first time here at Oakley Dental Group. Dr. Pedram was very attentive and listened intently to my concerns and needs. I just hope they billed everything correctly as what I'm seeing on my Explanation of Benefits isn't looking too good. Upon exit I received a water bottle filled with dental essentials.

...took my teeth gave me a set charged me 998.00 My insurance said I don't pay anything!. They…read moreused all my benefit charge to the point that I didn't get what I needed.. 3months no cleaning said they going to call back. they need a new desk person. Get it together Money hungry Heathens. if it's anything else I can do I will. 3 different people in your mouth SOOO everybody got Paid...TRUE STORY. Take that practice elsewhere PS Was it worth it?

The office was very professional looking and clean and orderly. Stqff was friendly and was up to…read moredate with my meds and history. I was very impressed by the equipment which was top of the line. Staff was professional yet friendly. Dentist explained things and I was aware of what they were doing. I was super impressed by the whole operation. I think the price was reasonable for what I had done

Watch your charges. I was over charged and they never notified me. I later went back for a…read morecleaning, and I then found out by accident that I had money on the Account. Today I had a cleaning, but I walked out, due to the billing issues ** DDS Mia Stone is great, ***