Quick response and came on a weekend when I was available, instead of the other way around!read more

Minerva did a great job. She charges by the job (not inexpensive, but very fair), and she takes…read moreher time doing a thorough cleaning. She cleaned floors, windowsills, walls, ceiling fans, blinds, cobwebs and vacuumed upholstered furniture and wiped down all furniture. She has her own equipment and cleaning supplies. And she is friendly and willing to work hard.

We just had Nate from Carpet Pro clean our carpets and they look great. He was on time and worked…read morethe whole time. We even lucked out adygey had a winter special that was 20% off. Cleaned up when done as well. Thanks

From the owner: Carpet Pro, Inc. is a professional carpet cleaning and restoration service offering complete…read morecleaning services to both residential and commercial customers with locations in Stevens Point, Waupaca, Wausau, and Wisconsin Rapids, Wisconsin. We provide carpet cleaning, upholstery cleaning, area rug cleaning, pet odor - stain removal, ceiling and wall cleaning, tile and grout cleaning in addition to wood floor refinishing. We also offer emergency response services related to smoke damage, fire related water damage, flooding, and mold abatement services. We have owned and operated Carpet Pro Cleaning & Restoration since 1994, and have been in the cleaning business since 1984. Our goal is not just to clean your carpet, upholstery or other items, but to build a long-term relationship with all of our customers by providing the most outstanding cleaning service experience you've ever had. We want you to be so happy with our cleaning and restoration service that you will confidently refer your friends, relatives, neighbors and co-workers. To accomplish that goal, we combine state of the art equipment, techniques, and cleaning solutions with over 20 years experience and a near obsession with customer satisfaction. Carpet Pro Cleaning & Restoration is referred exclusively by the most seasoned Carpet Retailers, Interior Designers and Real Estate Agents in Central Wisconsin. Our company has earned the respect of hundreds of homeowners and businesses in the area...

They were running a 3 room special. So I thought I would give them a try.. called a 3x5 hall a…read moreroom. Entrance to bedroom was considered another room so this plus a 10x12 living is what I got for the 145 special. Employee spent more time trying to up sell them actually working. They were rude and slovenly in appearance. Never again. From now on I will use joski cleaning They are loads better.

We had Stanley Steemer come to our home to clean our family room, living room and bedroom.We moved…read moreALL of the furniture except the 2 sofas and the bed (which was on sliders for them). We paid extra to have to carpets in the living room and family room deodorized because we have pets. Not only did they not even touch the bedroom, but the other two rooms were soaking wet for 5 days and THE SMELL WAS HORRIBLE. We called to complain and were told "oh, there must have been pet urine in the padding and deodorizer activated it". Isn't that the opposite of what it should do?? I told them the bedroom had not been touched and they said "we don't move beds" - well, ok, but do you just not clean the rest of the room either?? They also didn't move or clean under or around the sofa in the family room (the other sofa was on the foam blocks they use). They said they would come back and try to clean it again, but we couldn't stand the smell anymore, so we had to remove the carpet in the living room and family room. We found the carpet tack strip (wooden) around the edges was soaking wet, as was all of the padding. Unless we had a flood, there was no way this could have happened in any way other than them using too much water. I told them I just wanted a refund of the $200 I spent so we can put it toward the carpet we have to replace and they said "we don't do that, we would have to come look at it".There's nothing to look at - the smell was making my whole family sick and we had to remove the carpet.

The water restoration part of the business is the way to go. They had my basement stripped and…read morequite dry less than three days. The problem is the refurbishing department. My basement has sat here for a year and still unfinished. I do not recommend them at all. Told me they'd be in charge of everything, help picking out things, ordering things etc. Well that didn't happen really. Went to Florida for several weeks. They told me it would be fine. I came home and the things they had done were wrong. I have to say, they admitted their mistakes and paid for them. And Maybe I should wait till they finally finish this project before I review but want to warn people.

One year ago, mother nature played a very cruel April fools trick on me! she sent the Village Of…read moreWeston a severe lightning and thunderstorm with several inches of rain, crossing power outage and flooding in the area. My sub pump system would not function, causing my basement to flood with several inches of water . I called local service companies and they were all swamped with calls and service requests! I contacted North Star Restoration and they sent her a representative the very next day. Josh N schedule service and remove the water from the basement. I learned about environmental contamination, mold, and mildew, formation,, and restoration of my basement. They help me through the entire process ! The office manager Karissa was extremely helpful. I would recommend them for any water problems. Gerald RM

These guys did an excellent job they were on time fast and left the carpet drier than I've ever…read moreseen for a carpet cleaning! Definitely going to use them again next year!

My 5 yr. old son ate Dynamite chips, apparently they did not sit well with him. Well here's the…read moreaftermath in the photo. I have to say, they did an amazing job! Not only did they take the stain out, they showed up the very next day. They were very professional and respectful. Will definitely be calling them in the spring to clean my carpet! Thank you for your prompt response & helping this momma out!

The washing machine hose flooded our split level house, top to bottom. Bad. Very bad. I was…read morefrantic; calling the first two numbers I googled and received an answering service for both. Called Ktech third. The gal who answered the phone was wonderful-sympathetic and calm and told me they'd be there as soon as they could. I expected someone would come out to just " take a look and assess," but they sent out trucks and a crew with equipment and went right to work, extracting, tearing up floors and getting fans and dehumidifiers set up. They came at 1:00 and stayed till nine, returning every day for a week to stay on top of the situation. We didn't have to knock out any drywall, the damage being mostly limited to the floors and I believe that was a result of their quick response and extraordinary efforts. Special shout out to Tim and Jim, but absolutely everyone we dealt with was wonderful. I recommend them 1000%.

This is the worst carpet cleaning ever! Can not recommend to anyone. Everything still looks the…read moresame, even the stain marks. The only difference is, the carpets wet and they left a big round brownish mark, felt rough like it got burned. Anyone experience the same thing? If I could rate them zero star I would.