First of all I am not sure how this place has a 4.9 star rating when the service and bedside manner of Dornechia Carter is HORRIBLE.
The reason I decided to book an appointment is because of the highly rated reviews I found online.
I showed up for my appointment and was seen on time -this is probably the ONLY good thing about this place. My interaction with Dornechia was dry-as if she did not want to be bothered. We spent roughly 10-15 minutes where I was mostly telling her about the prescriptions from my former dermatologist. She barely looked at the area in question and prescribed a $75 foam (strike 1). On the way out, I made the next appointment unknowingly it was with a Physician's Assistant--not her. Trust me, I do not mind seeing a PA BUT I did not sign up for a bait and switch team (strike 2).
I was willing to let all that go until I received a text message saying I owe $150, on top of the co-pay I had already paid on the day of service (strike 3 and OUT). I asked for an itemized receipt which was provided and it said "New patient Level 4"--that's all it said. The billing department called me and I asked for an explanation of what "New patient Level 4" means. The billing agent said she would have Dornechia take a look at my file and call me back. The billing person did call me back in a couple of days to tell me that Dornechia looked at my file and said it was billed accordingly. At this point, I told her to have Dornechia to call me to explain this charge-- it's been a week and I am STILL waiting for this explanation.
As I told the billing agent, I do not mind paying the bill but I need the break down of what I am paying for because based on my visit, it was not $150.
My theory is Dornechia is fluffing charges to fraud the insurance companies and/or the customer.
So please beware when making an appointment with this woman and ask for all charges upfront before setting her.... YOU'VE BEEN WARNED. read more