This is one of the first negative reviews I've ever written for a business, and I'm doing so after…read moremuch careful consideration because although I feel truly wronged, I dont want to make trouble for anyone. That said, having just made the first of many credit card payments for work I never would have had done given the full scope of what my vehicle needed, I feel compelled to prevent this from happening to anyone else. While the actual work done here seems fairly competent, the diagnostic process seems about as accurate as playing darts blindfolded. I brought my car in because it was creaking misfiring, and the check engine light was on. I told them that I believed my engine mounts were worn out and that I also needed a diagnoses for the misfiring. They told me that the cause for the misfiring was likely that my spark plugs and ignition coils were worn out, because that usually happens around 100k miles and my vehicle was past that. I agreed to have them replaced along with new engine mounts, to the tune of $2,600. I was told that after this my vehicle would be like a totally different car. The very next day, my car misfired again and the check engine light came back on. When I brought it back, they informed me that they don't have any way of knowing this fo sure, but I probably actually had a blown head gasket. I brought my car to a different mechanic shop who did a full and complete diagnostic from bumper to bumper and took photos of everything wrong with the car- from a blown head gasket to a leaking transmission to almost completely worn wheel bushings and a host of other problems totaling over $8,200 in addition to the $2,600 I had already paid at Red Rock Auto. Had I known this in the first place, I never would have paid $2,600 on a doomed old van that needed almost $11,000 in work done. I had to buy a new van and that $2,600 would have really helped with the down payment. I'm tempted to say that I feel duped, but I don't think there was any malice or fraud going on- just general laziness or incompetence in the diagnostic process that very negatively affected me.

This was the most helpful shop I have ever been to! Me and a buddy are from Idaho and were on an…read moreoff road trip through Utah. About 50 miles away from salt lake we broke down and had to remove our hub in the middle of nowhere. We walked into this shop with hub in hand and were immediately taken care of, the shop was slammed but they made time to help us out and get us back on the road. As someone who works on their own vehicles and doesn't like trusting mechanics if I was local I would take any of my vehicles to this shop in a heart beat. I cannot Recommend this shop enough. They know their stuff and do quality work 11/10 would recommend!

Integrity and empathy in the auto repair business, this is your last stop!…read moreI spent 40 years in the automobile business and retired in 2008. thank you for commitment to excellence. Ross Baldwin

The guys at Evans really take care of me. They are willing to go the extra mile to solve a…read moreproblem. I will continue to use them for my auto needs.

Brad is fast, friendly, and very reasonable. He has taken care of several issues quickly. I will…read morebe taking my vehicles to him whenever I need repairs or service.

It is great having an independent, neighborhood mechanic. Brad is fair, flexible, thorough, and,…read moremost importantly, competent. Brad has done work on two of my vehicles so far. In 2021, he installed belts and a timing belt water pump kit for my Hyundai with no issues. He also replaced several corroded grounds on a 30-year-old Nissan. I appreciate his business and look forward to giving him more.

Went in to get my car inspected for a noise coming from my vehicle and to prepare for smog. The…read moreowner Jessie is an amazing guy who not only check everything out for me ,but took pictures and labeled everything that was wrong with my vehicle. Quoted me in the same day and started working on the vehicle. The price was amazing for the work done and the parts they use are quality. I'm incredibly impressed with this auto mechanic shop and will definitely be going back for future things needed to be done.

Why didn't I find Mike Palmer Automotive sooner?? I brought my car here after my current shop was…read moremaking obvious rookie mistakes with repairs to my car. Jessy was so kind and communicative. He broke it to me that the car required more repairs than it was worth, and that my current shop was not doing a good job at maintaining my car. Maybe he felt bad for me, maybe he wanted to make a show of good faith, but he didn't even charge me for the diagnostic in that instance. I ended up selling that car for scrap and eventually buying a new car. I brought the new car in for a pre-purchase inspection and WOW, Jessy and his team really showed their true colors on how thorough they are! They checked absolutely everything. They even checked the cabin air filter because he told me that a rodent had built a nest in it. They found things that other shops had missed. Is there such a thing as being too thorough? Jessy might be! But I'd rather have my auto shop be extremely thorough and triple check everything rather than be sloppy and miss things. Their attention to detail and commitment to quality is obvious, right down to how they require appointments for their shop. They want to make sure that every single car gets the attention it needs. I can't recommend Mike Palmer enough and even though I don't live in the neighborhood anymore, I will make the trek to come back here for my auto repairs and recommend them to all my friends. Jessy is a truly honest mechanic who just wants to help you do your best to maintain your car. How do I know? They're not trying to make money nickel and diming you on easy fixes. He could have fixed the cabin air filter for me without asking and taken the easy win but instead he said, that's an easy fix and I easily figured out how to replace it on my own. He wasn't bothered by the fact that I wanted to change my own oil either. Jessy is your true ally in keeping your car running in tip top condition the best way possible.

Steve is an excellent mechanic and great guy. What impresses me most is the integrity and fair…read moreprices. I definitely feel lucky to have found a local mechanic I trust.

So helpful, honest and just a great place to take our cars. Thank you Steve's for all you do for…read moreus! Such kind, friendly service!

Alex worked on my Chevy Cruze and was able to get it back into tip top shape. He was able to fix…read morethings that the Dealership didn't know how to fix with my breaks. He is very realizable and really digs into the problem of the car to get it fixed the first time.

Above and beyond. Excellent service and pricing. They even dropped my car off for me at my…read moreapartment. I will definitely be using them again and recommending to my friends!

Fantastic service! My brakes started grinding whilst in UT on a ski trip, so I needed to get them…read morefixed fast. I contacted Brakes Only at 9am today, and everything was arranged by text within fifteen or so minutes. Lee came out to my hotel and changed both my front brake pads and rotors same day, and my truck was back ready to drive by 1.20pm! Communication before he got here was great, checking into the nature of the noise and how long it had been going on to make sure he had the correct parts with him, and he talked me through the job as as he changed the parts. The cost was more than reasonable too, looking at the price of parts online. Highly recommended, thanks Lee!

My go to for brake needs! I have used them in the past because they are easy, up front about…read moreoptions and cost. I felt heard and was able to ask questions.

they have no idea what they're doing if it's an modified vehicle…read more A little backstory, my truck blew last year around july. i'm heavily knowledgeable when it comes to anything mechanical. i rebuilt the truck from the ground up, with modified high horsepower parts. It hasn't ran at all since then, obviously because i've been rebuilding it. tried starting it, and it was throwing electrical codes, and it's a crank no start. at this point im just looking for a second opinion. so we towed my truck to this place to get it looked at, ONLY needed the electrical stuff checked. before the truck got there, i called them, expecting them to ask a few questions atleast, but all they asked was the model of the truck and what was wrong. day or so goes by, i call for an update and they say they would've rejected me if they knew what was done to the truck, (but they didn't ask any questions??) and that they had no idea what they're looking at. the owner was a nice guy, good attitude, but the mechanic who was looking at my truck? terrible attitude. questioning me, and testing my knowledge on MY OWN TRUCK. considering i took the entire motor apart and put it back together with my own bare hands, im pretty sure i know what im talking about. moral of the story, if you have a modified vehicle or anything aftermarket at that, do not go here.

I came into the garage. I put a sensor into my GTI. Had them try to figure out what was wrong with…read moreit. All they did is reset the computer and charge me $200 they did nothing to fix it. Bad review.

Came to this location to have a new alternator installed in my…read more Toyota 4 Runner. They installed a rebuilt alternator without my permission and then charged me for a new one. I called them out on the dishonest way they handled the transaction and demanded a partial refund. The manager admitted that's the way they do business but did agree to refund a portion of the bill. They also tried to charge me $49 for "shop supplies" without disclosing that ridiculous amount to me before authorizing the work. We had a discussion about that also and agreed that $10 was more realistic. They have an interesting business model.

10/10 service! Ricky was incredibly diligent in diagnosing the issue with my steering wheel. They…read morequickly ordered the necessary part and had everything fixed within a week. The service was fast, reliable, and everyone was very friendly. Highly recommend!