Clean waiting area, front desk staff was welcoming. Long wait, two doctors on staff, saw Dr. Z,…read morehelpful, patient, kind natured and insightful. Helped my child get a splinter out without too much of a fuss, Jayden (sp?) her assistant was also patient and helped facilitate the process. Overall, happy we visited this location even after a long day! Thanks all.

I had a very disappointing experience with Cassandra Vincent, PA. My visit involved a…read morestraightforward ear evaluation, and I clearly explained the reason for my visit multiple times. Despite that, I felt I was not being actively listened to and had to repeatedly restate the same information. What concerned me most was reviewing my medical record afterward and finding that Cassandra Vincent documented that I was a "poor historian" and "intermittently agitated/defensive." In my opinion, those statements were inaccurate and did not reflect what actually occurred during the visit. My explanation remained consistent from beginning to end, and any frustration I expressed resulted from having to repeatedly explain the purpose of my visit because I wasn't being heard. After the visit, I raised my concerns with the office manager, who listened professionally, addressed my concerns respectfully, and ensured I received the documentation I needed. I appreciated her professionalism and willingness to help. However, discovering those characterizations in my medical record after raising my concerns left me with serious concerns about whether my interaction was documented fairly and objectively. Medical records should be factual, unbiased, and free from language that can unfairly characterize a patient. I formally requested that my concerns be reviewed because patients deserve accurate documentation, respectful communication, and professional care.

Best urgent care experience I've ever had! Dr. Calvin and Alison were genuinely caring, kind, and…read morehelpful. The examination was very thorough, and I truly felt listened to and cared for. Check in process was easy and minimal waiting time. If I ever need urgent care again, I will definitely be coming back here!

The front desk people are rude. I made an appointment still had to sit in the lobby 30 min after my…read moreappointment time. The front desk people couldn't care less not one apology but multiple eye rolls. Healthcare in this country is already nonsense. It's just sad that the neighborhood urgent care insists on making it worse. Taking the care out of healthcare completely. I should have known by the month old manicure and the amount of visible dandruff on the desk lady's scalp that I'd get no care or compassion there. Cause how are you expected to care for people when you could barely care for yourself. Also you're the front desk person you set the tone. So now im thinking I'm not gonna receive the care I need, I'm thinking this place is filthy and probably the last time I'll be back. The physicians assistant seemed nice enough but I was left baffled when he informed me that that there was only one person on today that can see patients and there were still 4 ahead of me. It seems really greedy that you won't just turn off appointments and let the doc catch up. It's also ridiculous that you only have one person here to serve the community. And you keep them understaffed. This isn't the first time I've seen this here. On top of that I also have to go to a different location for an X-ray. Because along with the lack of physicians and/or nurse practitioners you also don't employ a xray tech full time. It's just one thing after another. I will be sure to avoid this location in the future. All of this with this the first hour after my appointment, and still no physician. When he finally came. He was very short and not super clear on what I should be doing until I asked him, "so what should I do for this?" And even then not really clear instructions or after care instructions. So again will not be back!

Started great and then seemed to go down hill. When this first opened in the neighborhood during…read morethe pandemic it seemed to be great. Fast service very communication etc. I went there recently and boy had things changed. There seemed to be a lazy I don't care attitude along with confusion on accounts and billing. The staff is knowledgeable but seems like the doctors are never there.

Be warned - call to check that they accept your insurance before wasting your time coming in. Their…read morewebsite is so basic with little detailed info other than that they accept most insurances. Not the case. The front desk woman who answered the phone was your average I don't give a sh*t about you New Yorker. Try saying your business name or anything when answering.

Excellent service, clean facility and extremely kind staff, nurse and doctor. No wait time, came…read morehere on a Saturday afternoon and was in and out within 20 minutes. Highly recommend

This place Changed to MedRite but mostly the same people everyone as always were fantastic! Thank…read moreyou so much for taking care of my family and community! The staff gives you such a warm embrace you feel like you can conquer all of your health issues. I have never been to a place that genuinely cares so much. I wish they were a primary care practice; I would look forward to going to the doctor.

I had an unfortunate fall yesterday and injured my elbow and my knees. Luckily I was very well…read moretreated at the City MD on East 86th Street. The check in experience was very simple and able to be done on my phone. I was seen after about 10 minutes which is a very acceptable wait time in an urgent care. The intake professional named David was very thorough in his questioning and put me at ease. The PA named Nisha who treated my wounds was really amazing. She explained everything to me and made sure I was cleaned up well and bandaged comfortably. It is nice to have treatment of this quality close to my home and available on weekend. Thank you again City MD , David and Nisha.

The front office staff are awful. They treat you as if they are doing you a favor by deigning to…read morehelp you. The care is very good, but the PA sent my prescription to the wrong pharmacy, even though I specifically asked twice for it to go to my preferred pharmacy When I asked the front desk to correct it, they could hardly be bothered.

I had the quickest In-N-Out service at this urgent care thanks to the staff. The nurse practitioner…read morenamed Daniel was very attentive and made sure that I was able to get treated correctly. They also were able to give me a non-notice flu shot and I was out of there within 20 minutes

This my go to spot , it's right next to where I live I have patience so it's really hard to get me…read moreupset and I've never been upset here ever they are never rude always nice

Dr. Primas was able to help me when my regular Dr. had missed something. I had referred hotel…read moreguests to him for years and he was always amazing. Thorough, caring, always came back to check on them would call me to see how the guest was feeling. I was sick on a weekend and could not see my own Dr. and Dr. Primas had hours to see patients. He spent time with me, reviewed my entire health not just my immediate symptoms, referred me on to another Dr. and followed up with them to see how I was doing. More impressively, I once had a guest that had hit his head and ended up in the hospital for observation. Dr. Primas immediately was on the phone with the guests wife telling her what was going on and followed up with calls to the patient in California and to the guests Dr. in California long after he had left New York. He is a special Doctor.

My husband needed a cortisone shot for a poison ivy rash that suddenly appeared. We fortunately…read morecalled first to make sure he could get a shot (past experience showed topical creams weren't going to help). A call to another urgent care practice showed they couldn't give such a shot but Dr. Primas could.

Poor poor poor,I was upset about my foot and the so called Dr who is supposed to be a Dr was like I…read moredon't know what it is,instead of putting me at ease she said she could not help me and the first time I was there she only said put bacitracin on it,well a week later I had to go back and the Np was more helpful than her,she actually gave me something that was helpful, which was healing it but I came back in a few days later because my foot began to swell and I was scared I was having a reaction to cephilaxin and my foot had spots on it,I was freaking out bc I am a medical coder and I see these thing everyday and the severity it can be,like I didn't know what it mmeat to have an allergy of unknown origin,r21 which is a rash,but she just didn't know how ro treat it,regardless she recommended the Er which was absurd, all I wanted was a refill od murpuricion, but she refused,she wears glasses older woman and I will say she was not professional regardless how upset I was,I was paying for a service that she obviously didn't or could not fill,no wonder she works at urgent care.

From the owner: Express Health Urgent Care is proud to provide a variety of different urgent care services to our…read morepatients. Our services include chronic disease management, COVID-19 testing, EKG Services, illness and injuries, dot physicals, vaccination, and more! Visit Express Health for all of your Urgent Care needs.

My experience was actually very good considering the urgency of the situation…read more Came in last wed and was seen by dr Buccellato "dr. B" had severe cramps and had to travel early the next morning. The doctor examined me and acted so prompt and fast considering the pain I was in, as I ran to the bathroom and came back the urine sample must have shown new results and as he came back in the room he told me the new news. I needed to go to ER For emergency procedure he acted so fast and was so calm in the midst of my horrific panic. The staff acted a bit standoffish well I'm sure because I was practically screaming in horror and pure shock of the diagnosis they were nice but didn't know how to handle a full panic person who was about to faint from the shock it's ok they did their best and I could tell. I would like to point out the doctor was excellent. He assessed the situation and handled it like an emergency room pro. I was placed on an IV before ambulance arrived and just felt I was taken care of in the best way possible. The doctors presumed diagnosis was confirmed when I went to the ER and they acted accordingly probably saving my life! So I am very thankful for City MD having quality staff and quality experience. They called me a day later to follow up, and doctor B called me today to check on me. It adds such a personal touch when the doctor calls to see how it all worked out. Ps they have chargers for your cellphone which didn't work but tip for them to get those fixed Bc I really needed to charge my dying phone in the midst of the panic trying to text my husband. The location is super modern, clean, very welcoming and I would def go there again if I had to.

Acerbic and unprofessional experience with Dr. Chander Devaraj. As an Afro-Latina woman, I was…read morestunned when he demanded I take off my prescription sunglasses before a simple procedure because he "likes to make eye contact." That request felt completely antithetical to professionalism and basic respect. I came in, paid my $40 co-pay, and just wanted treatment for my swollen ring finger. These are prescription lenses, not a fashion accessory. When I declined to remove them, he refused to treat me and told me to go to the ER instead. I even asked to have my finger numbed before the procedure, and he brushed it off. The nurse was kind and helpful, but the doctor's behavior overshadowed everything. As a 40-year-old Afro-Latina in this neighborhood, I strongly doubt a 40-year-old white woman would have been spoken to or treated this way, let alone have her care withheld over prescription glasses. CityMD still has not refunded my co-pay, despite the fact that I received no medical services. The doctor's superior attitude and dismissive conduct were insulting and unnecessary. "Now you officially have the Supreme touch."

A very good experience at this urgent care facility! Dr…read moreRagaz was very attentive and thorough. The office staff very professional.

Horrible billing practices for minor visits…read more Between insurance and out-of-pocket costs, a visit that took under 15 minutes for a minor burn dressing change ended up costing nearly $770 because the facility billed it as a "surgery." The issue came down to rigid, aggressive billing codes and a back-end system that completely disregarded what actually happened in the room. If you use this urgent care for minor issues, protect yourself before leaving: * Ask the provider upfront how they intend to code and document the visit. * Have them verify the exact time spent and confirm the notes accurately reflect that no procedures were performed by the clinic. I saw Dr. Tamara Kamash, and while she was courteous, you cannot rely on a busy urgent care doctor to recall a 5-minute encounter months later when a billing dispute arises. Have these conversations in the exam room to avoid months of dead-end frustration with their billing department.