have been coming to CityMD for a long time, and overall my experience has almost always been good…read more Yes, there are sometimes long waits, and occasionally small misunderstandings happen, but nothing critical. In general, the doctors I've seen before were professional, kind, and genuinely tried to help. Unfortunately, my visit on December 14, 2025 was very different. I was seen by a female provider whose name I was unable to get -- the front desk did not provide it, and she did not introduce herself. From the beginning, her attitude felt cold and dismissive. I clearly explained my situation and asked if it would be possible to prescribe medication in a slightly larger quantity, as I come to CityMD regularly and currently do not have insurance. I paid out of pocket for this visit. Instead of calmly explaining medical or policy limitations, the provider responded with visible irritation and a negative attitude, which made an already stressful situation worse. She could see that I was anxious and in a rush, yet the interaction felt unnecessarily tense. At the end of the visit, I was told that two medications would be prescribed. However, when I went to the pharmacy, I received only one tablet of one medication, and the antibiotic that was promised was not prescribed at all. This was extremely frustrating and confusing, especially since the clinic was already closing and I could not clarify the issue the same day. What upset me the most was not even the prescription mistake itself, but the lack of professionalism and empathy. In all my previous visits to CityMD, providers were respectful, patient, and supportive. This experience felt like an exception, and unfortunately a very unpleasant one. I truly hope this feedback is taken seriously, because CityMD has always been a place I trusted -- and I would hate to see that trust affected by interactions like this.

Really great option for urgent care in the city. We were visiting from out of town when my daughter…read morehad a fever. The MD provider was compassionate and competent as was the medical assistant. They did a culture for step, diagnosed my daughter, and sent RX to CVS down the street. Couldn't have asked for a more seamless experience. We were in and out in 20 mins and it was very simple.

Quick and efficient service with no appointment required. The doctor was friendly and attentive…read more However, I would like to mention a few concerns. I visited for a yellow fever vaccine, which involves a subcutaneous injection (administered into the fatty tissue beneath the skin). The injection site seemed a bit unusual (please see the attached picture), and later became inflamed, red, and swollen. I am planning to travel to Africa soon, and the doctor mentioned he would prescribe medication for traveler's diarrhea. However, when I went to the pharmacy, they gave me a prescription for malaria (something we had not discussed) and did not receive the Z-Pak prescription for traveler's diarrhea from the doctor's office. I had to return to the pharmacy the next day since they were closing.

Discrete, compassionate, professional and efficient. Highly ethical by recommending only necessary…read moretests. Fred. S

I had to go in for a Covid test before a flight. There was a little bit of a misunderstanding about…read moreensuring I would get the results in time which as you can imagine caused some anxiety! Renee Kagan was the physician assistant. She was incredibly kind and generous and patient, and sat with me to figure out where the misunderstanding was. She looked up my flight destination to help ease my nerves about what kind of test was needed for entry, etc. She just went above and beyond, to ensure her staff was following protocol while also giving me some peace of mind. I left Urgent Care feeling really grateful that kind people like her exist. She had no ego, just concern and was incredibly solution oriented instead of just saying "too bad". I am so appreciative of her and her bedside manner. Oh, there is also no wait time and they honor appointments. Great experience overall. I took a star off because the person at the front had his mask just under his nose. I imagine this wasn't purposeful, but given that it's an urgent care, there should be mindfulness around this.

I normally don't leave reviews but this place is awful. From the moment I walked in to me leaving…read moreit was a disaster. The front desk looked disgusted when I told her I didn't fill out my forms yet. I just booked the appointment 10min prior to my appointment. I came in for a possible concussion and the doctor looked at me like I was stupid the entire time and made me feel very uncomfortable. Definitely don't recommend.

Dr. Chen is amazing!!! He is an experienced doctor and very spot on with his diagnosis…read more I recently had persistent vertigo/dizziness for days. It was the worst thing ever and I was not able to function at all...I dragged my corpse to see Dr. Chen and he diagnosed me with vestibular neuritis. He prescribed meclizine and started treating me with acupuncture. The acupuncture really helped with the dizziness and I started feeling better after a week. When I finally got an appointment to see a specialist at NYU they confirmed it was neuritis. My 4 y/o daughter was playing with her grandfather and he pulled her arm and partially dislocate her elbow (nursemaid's elbow). We weren't able to get her an appointment at her pediatrician, but luckily Dr. Chen able to treat her and move it back in place. I've also gotten acupuncture with Dr. Chen for pregnancy weight loss and also chronic neck/back pain from sitting and working on a computer all day. Aside from how good Dr. Chen is, I've been to a few other urgent cares in the neighborhood, and in all honesty, is one by far the best and the cleanest. They also call you the next day to check up on you.

Have gone for both urgent care and acupuncture and had great experiences for both. Highly recommend…read morefor all quick medical needs

Just got stitches for the first time and Dr Martina Edmonds was really amazing throughout the whole…read moreprocess. I couldn't be happier with the result

Stay away from here. I came in with complaints of my wrist hurting after a fall. They did an X-ray…read moreand told me I was fine. I left and got an X-ray from another doctor at a different clinic. Turns out my wrist was fractured and required a screw to be placed with surgery. The doctors are quite incompetent there and have no clue what they are doing... Go anywhere else!!

Fast and courteous service. The doctor on duty was very capable--thorough and alert. I'd come here…read moreagain should I have the misfortune.

A PA told me I didn't have an infection despite all evidence pointing in that direction. He didn't…read morerun any bloodwork, just told me this based on vibes I guess. I ended up in the ER all night when I spiked a fever and was unsure what to do because the PA hadn't correctly diagnosed me and given me any sense of what to expect.

Avoid this place if it is serious. Go to Presbyterian or Lenox Hill emergency. I made a 9 am…read moreappointment for my husband and although I was waiting in the reception area and my husband told Ms. Watts or whatever blonde was attending and the receptionist saw me walk in with my husband - they completely failed to let me know that NYFD emergency men who are very professional and nice - they did not say a word to me that there was an emergency and an ambulance had been called. This is completely unacceptable!!!! Avoid going to CityMD if is an emergency. The least they can do is let the person waiting that there is an emergency. They were not even busy. Just 4-5 people waiting. Very disappointing. On the complete opposite side, NYFD medical were excellent and professional. Thank you to NYFD!!!

People here are so kind and accommodating. So helpful and thoughtful too. This is probably the best…read moreurgent care I've ever been to

I returned to MedRite today with a medical issue I was experiencing and was completely stressed out…read morewhen I arrived. I have to reiterate again how wonderful the staff is at this location. Special thank you to Kristy, Mely, Kennedy, Stan, Nick, Ben, Natalia, Kiran, Judah Fierstein, MD and most importantly, Mallory, who was able to talk me down from the proverbial ledge and really assuage my fears about my issue. She was so knowledgeable, approachable and down-to-earth. The staff are really top-notch and I cannot recommend them enough. With much gratitude for the wonderful care I received!

Most unprofessional experience I've ever had in a doctor's office…read more -Staff laughing and looking at memes while patients are waiting for care. -Guy in scrubs with no underwear who's butt crack was half out on a chair (like the whole time) -Horrible IV insertion for blood work... wasn't secured to my skin, very painful, took hours to stop bleeding, now very bruised. -had to retake a test twice because the staff didn't know how to operate the tech. -Staff were robots. Uninterested and rude, no eye contact. Least of my concerns... I wouldn't be surprised if this place is shut down within the year. Do better

Clown show in my opinion. I had a simple nasal drip. They screwed up the prescriptions and then…read morewhen it didn't work, they said I had to come back for a billable visit. If they didn't diagnose it correctly originally, why is it on my dime.

BEWARE of Dr Wei Chen I had food poisoning last month that lasted more than a few days and went…read morehere for the sole purpose of seeing if it was necessary to be prescribed an antibiotic to stop it. I do not have insurance and I was told the uninsured fee was $220 that was to be paid prior to the exam, which I did. The exam lasted about 10 minutes. During which Dr Chen told me everything looked fine and the nurse would be coming to do a Covid, Flu and Urine test for pregnancy. Mind you he never communicated these tests were not part of the exam, if there would be an additional cost, what that cost would be or if I even wanted them. Because of this I was under the impression this was part of the exam which I already paid for, they all came back negative right away. A few weeks later a got a bill from Quest Diagnostics stating that I owed over $1,700.00 for these 3 tests. If I believed I had Covid, Flu, or was pregnant ( which I didn't) I would have gone to CVS or Amazon and purchased one of these tests for $20.00. I immediately consulted my mother who is a lawyer and she let me know this constitutes as fraudulent practice, I am not responsible for paying this since the Dr did not disclose that these tests were an additional fee or if I even wanted them. Most people have insurance so these unnecessary tests can be taken and charged to the insurance company (insurance fraud) but in this case it was charged to me the patient without any disclosure of the fees. I currently have escalated claims going through both Quest and City MD but if those fall through I will be having a lawyer contact the Attorney General. Also I when I went back to the location and reported this to the receptionist her face dropped and she was apologizing and said there was no documentation/ outstanding bills on her end in the system she could even see regarding these tests. Something sketchy is going on at these location.

Quick in and out visit, PA and assistants were extremely nice and professional. Would recommend!read more

Absolutely the worse City MD I have ever been to. I work in healthcare and the wait time is…read moreunacceptable. Even with an appointment you wait a long time, but the worst part is once you are called into a room you sit there and wait at minimum 45 minutes before someone comes in to see you. There is nothing worse than sitting behind a closed door while you hear voices giggling outside. Not even giving the courtesy to open the door and apologize for the delay. When I did open the door, I was told "sorry I can't make the doctor go any faster, you are welcome to leave and come back later". Really? So, after waiting for 2 hours, I should leave and come back later? I did leave, but I will never return to this location again. DO BETTER!!!! I am sure they will not reply but I am hoping that someone will read this and decide to go elsewhere!