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    AeroCare

    2.5 (29 reviews)
    Closed 9:00 am - 5:00 pm
    Updated 1 month ago

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    8 years ago

    Very poor customer service and no effort at all to actually help you with a problem.

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    AeroCare

    AeroCare

    1.8(32 reviews)
    0.0 mi

    I don't leave reviews but this company's billing department has been so horrible to deal with, I'm…read moremaking an exception. They charged me $361 in September 2025 and then attempted to charge it again early in 2026. When I called to inquire, their rude overseas call center employee kept telling me to get the app for no reason at all, and then just hung up on me. Finally I got someone that explained that instead of applying $361 to the invoice as agreed, they applied it to subsequent smaller invoices they did not even make available in the web or via paper or otherwise: simply, siphoning out of my "credit" they misapplied. Now, they demand a refill of their slush fund and heaven only knows what it'll be applied to. Tired of their overseas call center, I finally wrote an email and multiple days later finally got a response attempting to explain their shady billing but with no apology or willingness to make this right, and then they simply closed the ticket after I replied back to them within an hour. Their online payments have been broken for weeks, "Cannot contact payment gateway". Their payment system on a good day is so horrible that it says you might see payment errors and to wait a day before you try again. Seriously? It's 2026, folks. This has been the worst, shadiest medical billing situation I've ever encountered. Stay away, and send a message to this company: we will not do business with you until you are ethical and transparent.

    I was directed to use AeroCare/AdaptHealth/Major Medical (all the same company) as they are my…read moreInsurance carrier's in-Network provider for CPAP equipment & supplies. Their "Sleep Coaches" are okay with some being very helpful. However, their billing department is 100% FRAUDULENT. When I called to ask why I was being double billed for something they were rude and argumentative. I asked my Insurance company to contact and assist. They absolutely lied to my Insurance and made excuses for what charges were for. There should be negative stars. Be forewarned they are crooks and beyond slimy!

    AeroCare - medicalsupplies - Updated May 2026

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