This company is a joke and very unprofessional. We were originally told our wait would be 10 minutes for a party of four with for suitcases. After one hour and 19 minutes no "stretch" or "suv" showed up to pick us up. The man running the stand just disappeared after realizing he could not keep up the lies with everyone in line and his ten minute scam had been exposed. He showed no sympathy to a couple with a very young crying, tired baby, an older couple in their mid to late eighties, etc. I called the dispatch company and spoke with a Jason and he told me the location of the SUV with an ETA of, once again 10 minutes. Well it never arrived. I waiters 30 minutes and called back in only to find out there was a shift change and no SUV was on the way and no one knew anything about it. I was told Sean ten more minutes and they would arrive. Well no arrival. So when I called back in I was then told the guy was at the airport and he was coming out to the stand to greet me right away. Well ten more minutes went by and we ended up in the cab line. The dispatch, greeter and drivers have all been instructed to lie. Apparently, the company only has one SUV under their ownership at the Vancouver airport. Don't be fooled by this company they are extremely unprofessional and full of lies. read more