Patterson took over in New Paris and we decided to give them a try considering our records were…read morealready there. I would give them five stars if not for the very unprofessional treatment we received from the scheduling/billing person. two bad experiences with her is enough to prompt us to find a new dentist and not recommended them to anyone which is very unfortunate as the dentist and hygienists were pleasant and professional.. Male sure you have them explain the charges before the appointment otherwise, they charge you at the office and then send another bill to the wrong address and threaten to turn you in to collections when it isn't paid. it was under two hundred dollars, why not give a courtesy call vs a rude voicemail?

My family moved to Indiana from Texas 2 yrs ago. Finding a dental office that we felt at home with…read morehas been a long and disappointing journey. Other offices had reviews that were scary bad, staff was inadequate and inexperienced, and integrity was absent and my trust was lost. I prayed about where to look next after going to 3 offices. I felt I should google Columbia City. I found the BEST dental office in Indiana in Patterson Family Dentistry! The office staff are hard working and VERY accommodating! Haley, my hygienist, was friendly and made me feel relaxed, like an old friend. Dr Ryan not only went out of his way to help me on my first visit but spent 15 minutes getting to know me and listen to my out of state perspective. They are Christian Patriots and it doesn't get any better than that!

NICE and PROFESSIONAL doesn't even begin my story,, cuz I have a PHOBIA toward dentists since a kid…read moreand I am really close to 70 now! but haven't had the nerve to see a dentist since 2015 when I was laid off due to my company's merger. Today, I Had to make an emergency appointment this morning with Rene and she was so sweet, so reassuring that I took her at her word. Got there half full of anxiety and half glad but crying on the inside. Met JO and she was as sweet and informative as Rene, bring in Doc and she was the icing on the cake, they all had smiles behind those masks!!! Honestly, if this OLD SCARDYCAT CHICKEN Woman can contemplate making another appointment... this one for cleaning and an assessment of things to come....you gotta know THEY ARE ALL DOING SOMETHING RIGHT. You will NOT REGRET MAKING THIS CHOICE FOR YOUR DENTAL NEEDS!!! THEY ARE THE NUMBER ONE IN THIS AREA!!! THEY ROCK AND YES....YOU WILL BE WALKING OUT WITH SMILES FROM MAIN!!!

Excellent care from both the staff and my dentist. I thought the dental hygienist in particular did…read morean excellent job and was gentle when cleaning my teeth. She also told me what was going to happen before each procedure, which I really appreciated.

Very friendly staff and a very nice, modern office. Unlike my previous dentist, I did feel…read morepressured to pay for extra services. In fact this dentist has saved me over $3,000.

Was a total chicken to come after the trauma from afdent. Doc knows what's up, the staff welcomed…read moreme and walked me through the whole thing. Going back on Monday to get more done! Love them and drive 40 minutes to get there.

Dr Borden is very knowledgeable and is great at communicating what needs to be done…read more Jessica gave me a pain free and thorough cleaning.

Love everything about Borden Family Dentistry! They are very efficient and clearly very caring. My…read moresearch for a dentist I trust has ended!!!

Great Dentist! Friendly staff! Quality care!!! Customer service goes above and beyond to make sure…read morepatients are heard and informed!

I really enjoy the extremely friendly and compassionate staff at this practice. Dr. Greif has been…read moreamazing with our boys--so attentive and thorough, with an unparalleled bedside manner. As a bonus, the view of the lake from the chair is a source of calm and a welcome distraction.

My wife went in for a root canal. They broke off an instrument in her tooth during the procedure,…read moreand had to send us to a specialist for removal of the instrument. They did not cover the coat of the specialist, even ​though the dentist was the one who broke the instrument in her tooth.

Professional is the best way to describe it. It's a very serious place when it comes down to taking…read morecare of teeth. I haven't been the best with my first born's teeth but they let me know it. I'm not looking for sweetness and sugar when someone is telling me what I'm doing wrong so some may say rude but I definitely say they are very assertive and I can tell they genuinely care about helping my child! I will always recommend this place. My child is comforted by the staff as soon as he walks in. I appreciate how honest they are with me and that's all I ask for when dealing with my child. My son seems to like all the ladies there.

This was the Worst experience with a dentist's office that I have ever had! Their incompetence is…read moreonly out done by their lack of customer service! This office filled out a claim for my insurance company with missing information. Then for 10 months Melissa from the south bend office resent in the same incomplete claim and had it denied over 10 times. Finally, after 10 months I was sent a bill with a large lump sum. Honestly, I thought it was a scam. The bill came with no itemized list of services and only had a large lump sum that was due immediately. My kids had not been to the dentist in almost a year and I had no idea there was a problem with the claim from 10 months prior. I had to call back and forth between my insurance company and the Plymouth/south bend office for almost 3 hrs. During this time my insurance company informed me that they had not received my claim. They said that if I had the dr office send in another claim today that they would watch the fax machine for me and they would retrieve the claim and find out what the problem is. However, when I called Melissa she went on and on about how many times she sent my claim already, how much work she had already done on my claim, and that she absolutely would not send in another claim for me. I ended up apologizing to her for everything even though I literally just found out there was even a problem. ( at this time I began to panic because i needed her help the dr. Office had to send in the claim. I started to silently cry. I was so upset. Also, this was the first time I had called her about this!) She told me she would not call them to figure out the problem either. ( I could not believe how unprofessional she was) I apologized again and silently wiped my tears. I then recalled my insurance company and they found out that the claim was sent in incomplete over and over again. The quadrant was missing for the date of service and it could not be processed without that information. I then recalled melissa. When I told her that the quadrant was missing she basically yelled at me. Told me there was no reason that a quadrant was needed for my claim and began explaining the services they performed on my son's teeth the year before. ( at this time I had been on the phone for hours and Frankly was not interested in being scolded about what kind of information my insurance company may or may not need on a claim) however, I still needed her help so I apologized some more and silently wiped my tears. Finally, she put me on hold and called my insurance company. After holding for 20 min. She got back on the phone. She told me she in fact resent in my claim with the missing information (quadrant) filled in. She said " I resent the claim and I filled in the quadrant, they dont need it but I put it on there so they have it" She never apologized for the company filling it out wrong in the first place, she never apologized for not informing me there was a problem sooner. Absolutely, no accountability was taken!! The only reason she did so much "work" on my claim was entirely her fault. You cannot do the same thing over and over and expect a different result! If she had notified me after the second or third attempt I would have fixed the problem then. But waiting over 10 months til the claim had been rejected over 10 times is incompitance at its finest. She basically ended the conversation like she had done me a favor for resending my claim again and nothing was their fault. Even though it was literally the first time the claim was sent in correctly. Honestly, I probably wouldn't have left this Review if it had ended there. However, a few weeks went by and I received a letter of rejection from my insurance company because the claim had surpassed its 12 month filing period. Also, I received another bill from the dentist where they added on an interest fee!!! ( I had spoken to Nancy and was supposed to have my account on hold til the claim incident was settled. So they lied to me again!) So, now I am stuck with a 600$ out of pocket bill! Find a different dentist!!