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    The Computer Store

    The Computer Store

    4.3
    (16 reviews)
    $$

    My computer went down. It turned out to be a mechanical problem. It wouldn't come on. I have a…read moreservice contract with one of the Big Box Chains, the Techs are "Nerds". I took it to them. They had me give them my password (uh oh). Two days later they told me to come get it. When I got there, (by the way, you have to make an appointment a day ahead), they told me they couldn't access it and I should just buy a new one. My computer is a MacBook Pro with a 15" screen. Not exactly a cheap machine. They said it might be the logic board and if so it could cost in excess of $400.00. I asked them where the closest Apple Factory store might be. They said maybe Baton Rouge. I took my nonfunctioning computer home. I stewed about it. I called the customer service center of the Big Box (notice the double B's) and got the run around. In fact, they "inadvertently" disconnected me. They took my phone number and said they would call if we got disconnected. They didn't call. I was trying to figure out why I paid for a service contract just to be told go buy a new one. I'm cancelling the service contract. I went on line and found The Computer Store at 1300 Schillinger Road. Went there. Richard took the machine. I asked if he needed the password. He said no. I left. He called back 30 minutes later told me what was wrong. It was the mother board. Said he could repair it for a $115.00. I said OK. ( I was thrilled). He called back about 45 minutes later told me to come pick it up. When I got there he handed me my computer and said for me to fire it up. It popped to life immediately. He said that it would be a whole lot faster now. He explained why but I really didn't understand the tech talk. When I got home and fired it up, I noticed how much faster it was. It was like the difference between a 1953 Plymouth and a 2022 Lamborghini Huracan EVO. All I can say is that I am ecstatic about how Richard at The Computer Store took care of my problem. Kudos to the Computer Store. Five Stars. Robert F. (Mobile, Alabama) not California.

    Richard has helped me with 2 of my iMacs and a Dell Windows laptop for major repairs. in EACH…read moreinstance, he has provided EXCELLENT service at a fair price. I know I can trust him to not only fix the problem but that he will always be fair and honest. I feel very fortunate to have such a knowledgable and skilled computer guru this close by. I would give him 10 stars if I could!!!!!!!

    Port City Computer Service

    Port City Computer Service

    3.7
    (3 reviews)

    Wow......pleasant service....professional expertise......in this day and age....a diamond in a sea…read moreof black coal. Here is a simple story to illustrate. My wife works with special kids. Her computer goes on the fritz days before a state review. She consults with pur son in Washington who is an IT guy with Homeland Security. Over the phone after a series of checks he says...Mom..,"you have 2 choices....buy a new one...or it sounds like your memory has gone bad". I suggest she go to the Geek Squad at Best Buy.....This was a bad recommendation. They keep the computer for 24 hours only to tell her they are having trouble running the "diagnostic"...."Check the memory"... says my wife....they finally come back with the grand decision..."must be the memory".... but..."no such memory in Mobile"....she orders it on the internet..but then she tries Port City since we go by it every week when we go to the movies...."sure we have the memory and so does many other places in Mobile" is the reply....So she goes to get the computer...they return it without its power cord..after a hastle they find it...then charge her $70.00.... the people are nasty...they make her wait... they manage to truly "piss" her off.....this is in a store we buy from extensively because their associates (the sales guys on the floor) are knowledgable, professional and a pleasure to deal with. They have an Assistant Manager named Lisa who exemplifies customer service and they pride themselves on return customers. She takes the computer to Port City who replaces the memory...total charge $40.00 in about 20 minutes...Wow....I have complained to Best Buy as this atypical for Best Buy but the first time I had ever recommended Geek Squad. The manager John apologized and says it will be fixed..but to be safe....try Port City for your computer needs....simple..honest..knowledgable.....and a flash back to the time that a customer mattered.....the guy that served my wife is probably one of the nicest guys out there and he evidently is trying to grow his refrral line. He made a good choice in how he dealt with my wife as she has extensive contacts and a network throughout Mobile......

    Great customer service. Our laptop crashed, and the computer technician was able to get most of our…read morephotos and videos on an external hard drive. He contacted me via phone to keep me updated of his progress. I would definitely recommend this business!

    AE System Repair - itservices - Updated August 2026

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