We hired this woman Vicki to arrange our flight to Hawaii because we were traveling with pets and the processes seemed complicated to us. We told her we wanted the cheapest option with as little travel (layover) for pets as possible. She booked us a non refundable flight with Delta. She got us a good rate so we accepted this. But she didn't ask us if we wanted refundable tickets. As the flight got closer I looked to see how much it would cost for the pets to travel and I found out that it was going to be $875. Delta does not let your pets fly as baggage they have to be shipped as cargo which is very expensive and not as safe for the pets. I wish she would have MENTIONED THIS! I looked around at other airlines and found that some let them let pets fly as baggage for MUCH less. When I called to complain about this blunder Vicki said the flight could not be refunded and when I got upset about this she hung up on me. I called back and She offered no apology and no compensation and she was very rude and unprofessional. Even before this she is also bad about returning emails and calls. Do not recommend!! read more