I am glad I found this place. We were able to get my mother in here right at the beginning of the…read moreCOVID lock down. They staff I was able to meet were friendly, helpful, companionate and willing to do what was needed to give my mother the attention she so deserve and needed. I will be forever great full to the staff here for the kindness they have shown my mother and my family. Sadly my mother passed away a while in the care here. We were unable to visit due to the lockdown but the staff reassured her that we wanted to visit just were unable to. Thank you for taking care of her, getting her moving around on her own, and giving her the divinity she deserved. If you are looking for a place for you love one, assisted living or memory care, this is the place you want them to be at.

Glen Abbey is a must see for families looking for assisted living and memory care. I personally…read moreknow many of the staff, including Anna McNamara, and you can tell from the moment you walk in the door that their service is first class. They say a picture is worth a thousand words, I would say a tour is worth a thousand words. Their building is warm, inviting, and well suited to take care of your loved one. I would highly recommend taking the time to visit Glen Abbey and see first hand what all the good press is about. 5 STAR from me.

This is in reply to Susan W's review of Westland House…read more It is interesting that the sibling who lives 2400 miles away and visits the least has such a strong opinion. Let's talk about the snafus. These include medication not being given, sometimes for days at a time. A catheter bag put in backwards, which caused urine to back up into her bladder. Not surprising, Mom had a UTI shortly thereafter. Staff using Mom's personal supplies without replacing them and even using her blood pressure cuff on other patients and returning it hours later. There were also many instances of items missing from her room. Most were eventually replaced, often with a lesser quality product. Even though showers were scheduled ( and paid for) twice a week, they were routinely skipped, sometimes for weeks. We had to hire outside help to bathe her. The final snafu was an aide who was going to give mom the wrong insulin dosage, 3 times the level she should receive. There is a strong possibility that dosage would be fatal. You might also look up what the acronym snafu stands for. It is a military term, Situation Normal, all Fxxxxxx up. That is actually an accurate description. There were numerous complaints to the Department of Licensing and Regulatory Affairs (LARA) while our mom was alive and if you look now, there are at least 5 additional complaints since her passing in October. Keep in mind there are only 50 residents at Westland House. Please see the attachments showing a few of the many complaints. As for Chris, he does make a good first impression. We talked to him for an hour about the issues at Westland House. We mentioned that Wanda is overwhelmed by the job. Chris agreed and said they are hiring a full time nurse ( finally) in addition to Wanda to handle the workload. What does that tell you? Chris agreed that there were on going issues with medicine distribution, housekeeping and general staffing. He thanked us for our comments and by his tone, you could tell he knew about a lot of these issues. Soon after the potentially lethal insulin incident, Chris called us back and said that we were banned from the property. So, instead of addressing the life threatening issue, you try to silence the messenger. The people that Susan W saw on her rare visits were probably the hospice staff, which we initiated. We also fought with Westland House for months on the issues listed above and there was some marginal improvement. Susan W saw improved service from our months of battles. Susan W's assessment of a family member's alleged belligerent behavior had to come from Chris, Wanda or the other siblings. And getting animated when someone is potentially harming your mother, or worse, just shows you care. Now, the rules for senior living facilities are clearly in favor of the facility. They can evict the resident or banish a person for the slightest of reasons, or no reason at all. We also had an ombudsperson from Wayne Country on the case, who worked with us for months. She did a great job. I'm guessing Chris's radical about face happened after he talked to his legal team. They probably weren't happy he told the truth about the conditions there. If you actually do decide to put a loved one at Westland House, keep a detailed log of every major issue and problem and file complaints with the State. We kept the records of the numerous medical mistakes. Every senior living facility has issues. The issues at Westland House are dangerous.

all i experienced was a bunch of unhappy workers pushing people in wheelchairs and leaving them…read morealone

We moved our 96 year old mother into the memory center last Friday. The staff's kindness and…read moreprofessionalism was and continues to be exceptional. "I care for Mary because she reminds me of my great-grandmother." * "C'mon, Mary join us for our live Music tradition" (she loved it) *. "I'm was a teacher, too" (several other residents, stopping by during meals in the commons area). Despite her frustration transitioning, it's a difficult for her and for our family to adjust to this life-change. I'm 100% confident that she's in safe and caring hands in a well designed and competently managed facility with superb A-Z care. We visited 9 candidate alternative settings for her care and American House - Venoy was *by far* the best fit for us. They understand the journey and I will continue to report as our experience unfolds.

I moved my mom into this place in November right off the get they were messing up her medications…read more not getting her dressed all day. Then she got out multiple times into the outside parking lot. My mom is very able-bodied 86-year-old with Alzheimer's and she likes to wander, they don't do much or very little activities with the memory care folks, they're stuck in one hallway. All Day everyday. A lot of the girls don't have the proper training to handle and redirect folks with Alzheimer's and Dementia.

I would highly recommend TONE Rehab for the services they provide. A special "thank you" to Sam who…read moreprovided excellent Physical therapy after my knee replacement surgery. Very professional, knowledgeable and caring!

Home Health Care Physical Therapy…read moreOccupational Therapy Nursing Excellent care..... Excellent Staff

Not a place for loved ones, poor staffing, patient neglect, people laying in their own waste, food…read moreis atrocious, rehabilitation folks never seem to be around. Dignity is a loss in here. Basically necessity aren't even met, pee pads, adult diapers.

The care is very good at the Lodge! The food has high points…read moreand low points. The place in general needs a little TLC. Nothing a bathroom overhaul, and many 5 gallon buckets wouldn't heal. I would go back there.

Embrace the possibilities! We are one of 30 Presbyterian Villages of Michigan senior living…read morecommunities. The Village of Our Saviour's Manor is more than just a beautiful place to live. It's a community that celebrates the beauty of its individual residents. There's a computer library, a craft room, a nice movie theater, laundry room and an exercise fitness center. If you're 62 years young and looking for a quiet place to spend your retirement years, this is your next home.

Looking for an independent senior living apartment; especially for low income in Westland, this is…read morethe place for you! Clean, safe, well kept, caring management staff and very active. The year before last, they took their residents to Niagara Falls, ON, CA for three days. Last year, they took the residents to the Ark Encounter in Williamstown, KY. This is besides the weekly outings that have and special events like the Princess Motown Cruise on the Detroit river. This is a building managed by Presbyterian Villages of Michigan. Actually, all of their buildings are like this one. This is a place I would place my own mom in. In fact, she lives at one of PVM buildings in Detroit, Hartford Village. She moved out of her house to live there. She loves it and has no regrets.

I had illustrated what we needed for my mom including finding resources for ride sharing programs…read more Stephanie sent us a zoom link which expired after a half hour so we all had to log back in, then she spent most of the time telling me how my mother is a vulnerable adult and will need to be assessed to see if she needs to be taken away from her home and into an assisted living home. After a while of this my babysitter I hired for this $400 phone call was telling me my son was overtired so I had to leave. I had illustrated in three emails one before we met online and one following her visit to my mom (deciding that my mother was not required to be submitted to a care home) and one following that second email asking about helping my mom find and apply for ride services which would allow her to be less isolated. Since then I have heard nothing from her on the matter, only complaints saying that my mother has asked her for a ride too many times, and not to bother her.. Absolutely a huge waste of money and time, the fact that she doesn't have a Google account is a sign that she is not someone who is not confident putting her name out there. Wonder why!!

Terrible waste of money! Not helpful at all and ignored our email following up about this. HUGE…read morewaste of money. Stefanie clearly has no care about helping elders but rather is exploiting them.

As most people do, I researched rehab centers before choosing Tendercare of Taylor. My husband and…read moreI stopped in after hours for a tour and were fortunate enough to meet with the Administrator, Terri. She gave us a tour of the rehab unit and took quite a bit of time explaining how things work with the insurances. Terri was so kind and understanding and the facility was clean and beautiful. We were even more impressed when we saw her personal cell phone in every room. My aunt has been there over 4 weeks now and is scheduled to go home in 8 days. There were small issues the first week or so but , true to her word, we called Terri and she addressed our problems immediately. We certainly don't expect perfection but we do expect results when we have a complaint. The rehab has been wonderful, the food is almost always wonderful and the nursing staff is generally kind, compassionate and efficient. I would obviously recommend.