They told me my temporary retainer would be replaced with a permanent one, then charged me over…read more$200 for it and said it was not included with the rest of my plan. They did not even apologize for their miscommunication or offer any consolation, they just pushed me to do it because the retainer is necessary to maintain your teeth. I would not recommend. I wish I had known they were going to do this so I could have gotten my teeth fixed elsewhere.

First of all, ignore the first and only other review for this place. Dr. May has not been at this…read morelocation in a couple years and it is primarily ran by Dr. Paventy. I would tell people to consider all other options before using Dr. Paventy's services. I lived in Newport for several years and had two girls that needed braces. I agreed to both of my children getting braces but staggering when they put them on so my oldest child could show my youngest child what to expect. I ended up losing my job right before I had planned on my youngest getting started. I was assured that since I still had insurance coverage that month, the full 50% of the service would be paid by insurance. That was not even close to correct. My insurance made a single payment, my insurance went away, and I was on the hook for 97% of the service. I would not have started the braces if I had known I was going to need to cover almost all of it myself. I was assured several times that would not be the case and when I brought this up, I was told it was essentially too bad that I wasn't told about this situation correctly but they had already started and there was nothing that was going to be done but for me to pay it all. Both of my daughters had issues with the braces and brackets that were put on. They were breaking constantly, despite being on diets consisting of mashed potatoes. My wife would call and say the brackets are broken and are cutting the gums of my youngest and we were informed that Dr. Paventy wouldn't be back in Newport for almost a week. Dr. Paventy works at two other locations (Corvallis and Albany) and isn't in Newport very often. One time my children were in on a Thursday, their braces had issues that night, we called on Friday and was told we would have to wait until the following Thursday to be seen. It was causing my daughter pain so I asked if anyone there could see her. We were told no. We called Dr. Paventy directly and he was rude and said we could go into my daughter's mouth and fix it ourselves. Why? Wasn't this why I was paying a huge sum of money to have experts deal with this? Do I get reimbursed for doing his job for him? Dr. Paventy finally said he could call someone in but he really didn't want to. I don't care what he "wants to do", I'm paying for a service and was told if there were issues to call and he would fix them. That was only true until he had a contract to get our money. Finally we moved about an hour and a half away from Newport. The closest place he worked at to us was in Corvallis. Now when things broke we would have to drive an hour to get to him and he wasn't even the one doing the work! He had his assistants doing it which is probably why things kept breaking on Jell-O. I asked if we could have repairs done in Eugene but since Dr. Paventy uses uncommon materials, there are only a couple orthodontists that will work it and they charge $100 service fees so that I can get repairs done on braces I am already paying way too much for. The final straw was when I told Dr. Paventy we are switching to another orthodontist in the Eugene area. I couldn't keep taking time off of work to drive to Corvallis -- and only on certain days when he was in Corvallis -- every time pieces broke. My youngest child had only had braces for 2 months. The plan was for a year's worth of service for about $1,800.00 (my daughter would need to get a full set of braces two years later if we followed the plan all the way through). Dr. Paventy would not release any of my child's information unless he was paid a bulk sum that was almost $1,600.00 of the original amount. I had to pay 88% of the total amount for only 2 months of service! So for the original placement of the braces and for essentially two check-ups (which doesn't include the multitude of visits to fix broken parts). My other daughter was the same thing, about 85% had to be completely paid even though we were only 1 year into a 3 year service plan for her. I disputed, explained that it didn't make sense that the final 10 months of the plan was charging me $200 while the first two months took up the initial $1,600 and he wouldn't hear of it. I ended up getting a new orthodontist in Eugene who didn't like Dr. Paventy's plan for my children and immediately changed both of them to different plans. Life is so much better since there is actual support for the patients and cheap and uncommon parts aren't used that break every other day. I would not recommend Dr. Paventy at all. Once he has you signed up for your money he disappears and you are on your own. And if you try to leave, you have to pay almost the entire amount for work that was never done. Definitely find another option.

They were amazing to my daughter, she is there for college and needed a repair on her retainer…read more Receptionist Terri was absolutely amazing, she juggled scheduling her in on such short notice. And Dr Knapp and his technician made her feel so comfortable. The entire staff is a 5 stars, highly recommend. Thank you so much for all the exceptional care and kindness, an everlasting impact.

Paventy & Brown literally has the best customer service I've ever received in a medical office. The…read moreculture is energetic and pleasant. The staff works as a team, and as a patient myself, I feel taken care of every time I'm there. The doctors are fantastic and very friendly. They also offer payment plans that are reasonable.

I highly recommend Dr. Trammell. Everyone at his office is wonderful and he does amazing work!read more

From the owner: Orthodontics for all ages, including Aesthetic appliances and Invisalign.read more

We love Dr. Ward and his team! They are endlessly patient and kind with our son, and it has been…read moreincredible to see the progression in my son's mouth. Palate expansion and braces have helped reduce mouth breathing and oral sensitivity, and correct misalignment. My son initially had a severe gag reflex, and they were compassionate and creative in their responsiveness and ability to find ways to continue providing care. Every step of the experience there has been positive! The front desk staff is warm, welcoming, and so accommodating, and the waiting room is comfortable and has toys and books to entertain my other kids. The assistants are friendly, knowledgeable, and somehow create a pleasant and relaxed atmosphere even when every chair in the office is filled and i know they've been booked solid all day, we're running late, my 4 year old is dysregulated, and my 10 year old is gagging and throwing up on them. That last part only happened once and then they skillfully pivoted and have provided alternate options for impressions, etc., since then. Dr. Ward takes the time to listen not just to me, but to my son, and to work together on treatment planning. It is clear that he is a parent in the way that he is unphased by developmentally appropriate behavior that some adults find difficult - hyper kids, unresponsive shy kids, super sensitive kids, etc. He takes everything in stride and seems to really care that each patient is comfortable and has the best outcome. He's also been conservative in his approach, not over treating and waiting for necessary development to occur before each next step of treatment. My son has been really motivated to earn coins, and stayed committed to his oral hygiene as a result, despite tooth brushing having been a struggle for him previously. We are so grateful to all the providers and staff at Ward Family Orthodontics!

I brought my kids here for their orthodontic needs because I also came here when I was in high…read moreschool, so where between 2001 and 2003 and had such an incredible experience. They seemed to have only gotten better, their service is amazing, and value is top notch. They're also such an incredible friendly staff and it feels like a family type situation when you come in, not very clinic like. I highly recommend!

Dr. Trammell is the best of the best. Not only are the results incredible, the staff and process is…read morethe most efficient I've ever encountered. As an expert in organizational performance, his group is a model of excellence. Very caring people.

From the owner: Our Orthodontic office specializes in comprehensive child, adolescent & adult Orthodontics as well…read moreas skeletal & dental discrepancy intervention & treatment. Invisalign, ceramic brackets, mini-twin metal brackets are available methods of treatment. We employ a scanning system that can eliminate the need for impressions.

Note: The address is listed in Albany, OR, but I visit the Corvallis, OR facility at 2434 NW…read moreProfessional Dr, Corvallis, OR 97330. Dr. Anthony Paventy is an exceptional orthodontist. I don't believe it's called Paventy & Sheets (I'm not sure if this was a former name, but it's Paventy & Brown Orthdontics now). All of the staff there are incredible and very friendly, especially the front desk staff. I feel so welcomed and supported with every visit. I also appreciate the fun they have there--with music, decorations, raffles, etc. It's a great way to build community and incentivize positive and healthy hygiene and dental care habits. I have been impressed with the service and would highly recommend this facility. It was the most expensive orthodontist of the four orthodontists I visited in Corvallis, but I was fine with that once I noticed the high quality customer service, positive experience, and speed of treatment--Dr. Paventy was able to straighten my teeth in a year, compared to other facilities who were going to take a year and a half to two years to treat me. Logistically speaking, scheduling is easy, wait times are short, appointments are efficient and effective, and payment is flexible. I wish I had more time with Dr. Paventy, but his staff take care of me well, and I've become used to spending more time with his assistants rather than with him (which is the same when you go to a regular dentist). My only concern is that Dr. Paventy and possibly one other man seem to be the only men in the clinic. All of the other staff are women, and there are pretty much no people of color. It was an interesting observation I noticed.

Dr. Paventy and his team are professional and friendly but I have to make my review based on my…read morepersonal experience. The sure smile system did not expedite my treatment as my braces took six months longer than originally estimated. The total time if I had not moved out of state would have been 13-14 months. The original estimate was about 7-8 months. I only had my lower teeth done. It took two flights back before the braces were ready to come off. After they came off I had a permanent retainer put in. The next day I flew back and on that same day one of the six adhesion joints broke off. I wasn't eating when this happened and I blame it on a bad glue joint. Since I'm out of state now I'm stuck with having it done here which will be between $75-$200. I hope that other people have a better experience with this practice. The additional time it took my braces to come off has costed me around $600. Update: 2014/11/18 I had another orthodontist redo my permanent retainer after two joints broke off. The workmanship is night and day. I do not recommend Dr. Paventy for permanent retainers. If your glue joints feel like little mountains then they were done poorly. For this reason I'm dropping one star from my review. My wife is currently a patient and I will be having San Mateo Orthodontics t put her permanent retainer on.

I had a bad experience with a previous orthodontist, so I was a little nervous switching. But as…read moresoon as I walked into JFO, everyone was so nice and welcoming. Meeting Dr. Johnson really sealed the deal--he's super kind and made me feel comfortable right away. Thank you, JFO, for making my braces experience so much better! And a huge shoutout to Christina for always being amazing and making sure I never left with any questions.

Excellent experience! My daughter is beyond thrilled with her "new" smile! Staff is fantastic and…read morewe love how JFO continues to give back to the community! :)

I lost my retainers and needed new ones, other places I've gone to charged too much money. But this…read moreplace was honest with their prices and were able to see me same day! It seemed like the entire office staff were friendly and welcoming, I will be going back to this office in the future

TL;DR: Five stars isn't enough. They deserve dozens and dozens and dozens of stars…read more I've been going to the same orthodontists since eighth grade. I only have / had a metal retainer on my bottom teeth and only need to pop in about once every two years. Sadly, after 8ish years, my metal retainer popped off. And now that I'm in Salem, I had to find someone new. I am SO glad I picked here. First, it is the nicest dentist / orthodontist building I have ever been in. Very class, well decorated, it's actually a peaceful place. Second, every single staff member is nice. Genuinely nice. Front desk, the dental assistants, the actual orthodontist, everyone. They were able to put my metal retainer back on quickly, relatively pain free, and easy enough. This time around, the dang retainer popped off again! Only three months after getting it replaced, I called to see if they would put it back on no charge. They happily agreed and scheduled me as early as next day! I went in today and asked if it would be possible to switch from the permanent metal retainer to the evening plastic retainer. They were more than happy to oblige, and still cover it for me! I was able to get in, change the plan, have my teeth checked, and new retainer made all in less than an hour. Amazing experience, amazing people. I will recommend this orthodontist to all my Salem peeps forever!

Dr Benjamin Thornton is an excellent orthodontist. He took over my adult orthodontic treatment from…read moremy previous orthodontist who retired. I was very nervous about the switch mid-treatment at the time-- but it turned out to be the best fortune for me, my teeth and my family. Dr. Thornton has excellent listening skills and is conservative in his approach (he does not over treat). My teeth turned out beautiful and it was always a joy to come to the appointments as the entire staff are friendly and good at keeping busy adults and kids on schedule without drama. I later sent my daughter to Dr. Thorton for braces and to fix a tooth that was stuck in the wrong position. She is now 16 with a fantastic smile. She was always happy with her treatment. We have one more teen who will need some minor treatment soon. I wouldn't consider anyone else. Kids who attend Roosevelt and South can easily walk to appointments after school. In all, Thorton Orthodontics deserves a hearty five gold stars.

This is a great place The staff is so friendly and I always…read morefelt Very welcome every time I stepped into the office.

The receptionist is hostile, and when I called to ask about an urgent issue, they said I could walk…read morein. Drove more than an hour to get there. No, I needed an appointment! And, you HAVE to be there at 7am for an emergency visit, not 7:01, 7am sharp! Whatever happened to good service and clear communication?

Hard to work with this Dentistry due to the receptionist not the first lady in the first window but…read morethe lady in the second window which has been there for several years seems like she brings her problems to work with her when she is talking to the patients and unable to work with her and she's very unprofessional I see plenty of reviews about her on this site wondering why is she still there very poor customer service.