It is an unfortunate dealing of the universe that I chose this agency as my insurance. For the…read morelongest, I have been a State Farm customer, I was pampered with excellent customer service and unbeatable premiums, heck I even remember days in which I check my email to find that my State Farm agent sending me ways how to discount my already discounted bill (looking at you, Drive Safe and Save). However, and due to a State-to-State transfer, I had to blindly select this agent as my insurance broker, and that's when all hell broke loose.
Insurance bills/cards being delivered two months after the fact (blaming the USPS as their reason), dropping the ball on updating my billing method because for some reason it got reverted to my oldest credit card "when the transfer happened", my old renter's insurance still active despite the fact I moved from that place (and the State) 3 months ago, up until last week, and this is true, Kelli from their office got mad at me (I still can't believe someone at fault still getting to be angry at a long-time customer) because as I called to see if they had my address right (because it was jotted down funny on my mailed bill), she told me "by the way, your account in closing status", and for that, I was undoubtedly furious, I had responded to all their requests with exactly what they wanted.
While all of the above is "sad" funny, it really is comical that I am having to deal with this agent, as that even that I am logging in today, I found out that my Drive Safe and Save (my favorite discount) was disabled, and NO ONE from this agency even bothered to discuss that, I am guessing customer satisfaction is not what they are after. The sole reason why I still am dealing with this agency, is I want to give them benefit of the doubt, dreaming of someday getting the same standard of service I got from my Texas State Farm agent...
