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    Advanced Valley Dental

    2.1 (22 reviews)
    Open 8:00 am - 5:00 pm
    Updated 1 month ago

    Services - Advanced Valley Dental

    Cavity treatment

    Dental exams

    Teeth cleaning

    1 More Service

    Tooth filling replacement or repair

    Advanced Valley Dental Photos

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    Avon Dental Group

    Avon Dental Group

    2.8(11 reviews)
    4.0 mi

    Here's a cautionary tale about Avon Dental Group in Avon, CT. I've been going there since I was a…read morekid, and never encountered any issues. Recently I needed to undergo a crown procedure. The day before I called into the office and was quoted ~$600 for the procedure. I have Delta Dental Insurance provided through CIGNA, which Avon Dental accepts. After the temporary crown was installed, the front desk refused to submit the bill to my insurance, and asked for up-front payment of upwards of $900 instead. I asked them why the number was so different from the price quoted the day before, and the nasty front desk administrator informed me that the person who helped me was mistaken and did not know what they were doing. I was told that since a permanent crown requires them to spend money I would have to pay in advance. I told them I did not have that type of money on me, and paid them $700, which they seemed more than happy to accept. After the final crown was installed a few weeks later, I met with the Billing Manager (someone different than the nasty front desk admin). She explained that they have contracted rates with the insurance companies, which is why they knew the exact price I would have to pay, and again quoted me this $900+change figure that needed to be paid up front. I refused to pay her the additional money at that time and said I would pay what I owed after the bill was submitted to my insurance. A few weeks later, I received my Explanation of Benefits from my insurance, and the price I was due to pay (after insurance) was as I had been originally quoted the day before the procedure: $613. I had been forced to overpay initially. And if they would have had their way, instead of owing me $87 back, it would have been over $300. I angrily contacted the Billing Manager and demanded to know what was really going on here, and how they not only could demand up-front payment w/o submittal to my verified insurance, but also how they could get the amount wrong by over 30%. TWICE. The Billing Manager ADMITTED that when the company was acquired a few years ago, they had over half a million dollars in debt on the books due to unpaid customer bills. To fix this problem, going forward they would charge customers upfront estimates and submit to insurance after that. And that it was the job of front desk workers to collect as much as they could upfront. And that they were good at their job. Yep. You heard that right. That they were good at their job, of intentionally overcharging customers initially before submitting to their accepted insurance companies! I told her I would no longer be a customer or patient of their office, and am awaiting my reimbursement via check, which I was told will be received in 2-3 weeks. This is how Avon Dental Group operates now. It is not the same place it was, and unless you want an experience like mine, I would not suggest you go to them for your dental needs!

    I thought I had found a great new dental place. All was great for my first basic visit. My second…read morewas JUST a teeth cleaning. That's it. They sent a dentist in at the end, I asked what this was about, technician says "Oh we always have a dentist come in" but they did not ask my specific permission. He literally poked his fingers around in my mouth for 30 seconds or so. And when I get the bill, they socked me for $56 for this poking. NEVER AUTHORIZED THIS DENTIST PART, NEVER AUTHORIZED AN ADDITIONAL $56!!! If you can't trust them for a simple cleaning, I sure as hell will never trust them with more. And now they have lost a patient. NOT HAPPY WITH THEM AT ALL.

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    Avon Dental Group
    Avon Dental Group
    Avon Dental Group

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    Center For Dental Excellence

    Center For Dental Excellence

    4.2(5 reviews)
    2.4 mi

    If you are within driving distance of this dental practice you should make the trip. I have…read morecompleted a year of extensive dental work and can say that all the procedures were explained, my opinion weighed in making decisions, all procedures went as expected, I experienced almost no pain and am totally delighted with the results. To be clear I had extractions, a bone graft, bridges and crowns , multiple cleanings and an implant. The staff is helpful, pleasant and efficient. I received reminders so that I never missed an appointment and did not wait long once in the office for my time in the chair to begin. While needing major dental work is not a good position to be in, this team makes the experience as pleasant as possible. I can only say this dental experience was the best ever in my 80 years.

    If 60 Minutes or The Hartford Courant were to do a story on Cosmetic Dentist Scams, DR NGHEIM…read morewould steal the show. His lies..endless. Within 3 months I realized I was in serious trouble with DR.NGHIEM, but felt helpless. He had filed all of my natural teeth for the crowns, I knew finding another dentist at this stage would be a challenge. I was referred to this office via a doctor from Western Mass to see Dr. Lawrence Christian. I called the office to let them know I needed full mouth reconstruction, they recommended Dr. Ngheim. I checked the website to confirm that the implants and bone grafting I needed were a service they offered. I intended to wear braces on my bottom teeth throughout this process if possible. Dr. Ngheim assured me he could do the implants and grafting and agreed with my need to have these things done. He informed me that I was unable to wear braces, my roots were BLUNTED. None of the other cosmetic dentists I had met identified a problem with my roots. However, Dr. Ngheim had a solution. Crown my teeth and this would be equally as effective and successful as braces. I agreed to it. Within 3 months I knew my bottom teeth were a disaster which was creating a new set of problems. My general dentist informed me there was nothing wrong with my roots and braces would have been an option. I then saw five dentists from different specialties. All made the same determination; "my roots are healthy." They all disagreed with DR. NGHEIM'S MONEY MAKING DIAGNOSIS. I've gathered 20 yrs of dental xrays which reveal no changes in my roots. I shared this info with Dr. NGHEIM, his response; "FIRE ME",(my husband witnessed this and I recorded it). Dr. Ngheim failed from the start to go over my Treatment Plan. I asked him repeatedly to review the plan. After four months I requested a meeting and brought my husband as a witness. I asked Dr. Ngheim to review my Treatment Plan with us, In a very flippant manner he replied, "I DON'T KNOW HOW". I asked him why he didn't start the bone grafting at the beginning of the process since it takes months to heal. He responded letting me know he had no intentions of having or doing bone grafting My temporary Crowns were slamming against each other and I was in pain. He said "live with it". At one point I was in pain. My arches were so narrow I had difficulty with pronunciation. He said "you'll get used to using your tongue differently". On another occasion l let him know my smile was crooked, Dr. Ngheim said "retrain your jaw". Early on when I asked him about the bone grafting. I was shocked when he gave me the name of an Oral Surgeon to call. I assumed Dr. Neighm was hands on throughout this process. Why would I assume otherwise? I asked who was paying the Oral Surgeon, he said "YOU". He charged me 58K for CROWNS, what I didn't know was that the Treatment Plan did not include any of the services I came to him to have done. I was unaware of this because he refused to go over the treatment plan or the bill, I now realize it was intentional not to review these with me. Would I have signed that contract if the three problem areas that I needed worked on were not included? My purpose for seeing a dentist was not for pretty teeth and I indicated that at the onset. My 58K bill was now 80K+. Halfway through the plan Dr. Ngheim let me know that ANNUALLY HE HAS ABOUT 5% OF HIS PATIENTS , 15 LAST YEAR, THAT HE HAD TO DISMISS. HE DID NOT KNOW HOW TO COMPLETE THEIR TREATMENT AND SUGGESTED THEY SEE A SPECIALIST (I thought he was a specialist?) AND NOW I'M ONE OF HIS VICTIMS. Fifteen patients that probably paid in full and were dismissed in the middle of their plan, and like me, don't know where or who to go to. I asked if it is legal to dismiss me when he hasn't completed the work and filed all my natural teeth down without crowning them. He let me know "IT WAS HIS CHOICE AND LEGAL". I requested a dismissal letter and full reimbursement a month ago. Have had no response.

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    Center For Dental Excellence
    Center For Dental Excellence
    Center For Dental Excellence

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    Avon Family Dentistry

    Avon Family Dentistry

    3.9(8 reviews)
    4.1 mi

    Had been a patient of Dr Sanford's for years. And was always pleased. I had the need for a dental…read morecrown. From the day it was put in, until the day it fell out on its own, it caused pain, gum swelling and intermittent migraines. I returned to Dr Sanford for 4 additional visits with the same concerns and reported pain. On the 4th visit Dr. Sanford was visibly angry and very aggressive in his approach in examining the crown and overall area in question. He was also insistent the crown work had been completed 5 years prior and vehemently disagreed with my statement of 4 months until he found the date in my medical records. After 4 visits with no visible progress made, and now having a frustrated doctor taking it out on me, I choose another dental group to reinstall a proper fitting crown. It, along with several other crowns that I have had for many years are working great! Between Dr. Sanford's inability or interest to make the appropriate corrections and his highly unprofessional behavior, I requested a return of payment. He wrote a letter placing responsibility on me, the patient, for the dental issues. He refused to reimburse but instead advised me to come in again to see what could be done. Candidly, when I have an issue with my car, I do not give the mechanics 4 chances to get it right. Why would I have a lower standard for my own personal dental health? The service provided was sub-par at best. At the very least, a refund should be made. Simply a dreadful experience!

    Avon Family Dentistry, on Dale Road in Avon, is a really friendly place. Everyone you'll encounter…read moreis positive and helpful. I think Dr Doran is outstanding. He communicates well and is very careful not to cause pain.

    Advanced Valley Dental - cosmeticdentists - Updated May 2026

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