The problem with this practice is that, instead of making more time for patients to have a dialogue…read morewith the doctors, they mostly discourage dialogue. This allows them to see many more patients. However, the so-called "soft skills" (eye contact, making time for communication, bedside manner) are part of the healing process.

Since the last review was 2015, I thought I'd relate my recent experience: I injured my hand in a…read morefall and was referred to VOI. I don't think I could have asked for a better experience. Doctor Taylor was engaged, explained the injury and what I needed to do to regain mobility in my hand. The nursing staff was very supportive & I felt like I was in good hands. On follow-up I met with Jonathan & he was also superb. Asked questions, and made a number of suggestions that I think will be very useful. Jonathan thought to ask about other potential injuries from the fall to look out for - I'd banged my knee pretty hard, but it had been kinda neglected. Good experience all around (except for the accident part).

He is an amazing and dedicated Orthopedic Joint Replacement Surgeon…read more.. His bedside manner is wonderful and his knowledge is amazing!

I am getting care for a chronic infection, Dr Mcpherson has been treating me for almost five years…read more If it wasn't for him preserving my joint and keeping the infection at Bay, I would have had to have undergone very invasive surgery and possible amputation. He has explained everything in my care extensively and in details. I feel like I'm one of the fortunate ones to be under his care. His is very supportive and kind.

It's fairly easy to get an appointment with most practitioners. The general medicine side is…read morepretty good, except for the seeming difficulty to keep a doctor around long enough to feel like there is a genuine continuity of care. The psychiatry side is kind of hit or miss. The telemedicine portion is surprisingly useful (when there isn't a technical difficulty) and the psychiatrist is phenomenal. The desk staff used to be pretty horrible but a recent change has changed the whole feel of services provided here. The therapy staff are pretty basic and can handle general mental health issues but falls short when it comes to anything more intense. The urgent care center is pretty efficient and the staff are exemplary in this regard, and also compassionate. Please be advised that most staff for the RHC will -not- fill out forms for government agencies, Federal or County, even if they are your GP.

They were all very nice. When it comes to fixing ur teeth 6 months down the road. While everyone…read morewas walking around. Doing nothing!!

The Dr's are fine. Dr papoian saved my husband's life and was very kind to us. However, the front…read moredesk staff? No. I've never encountered such rudeness in my life. I don't know how the woman at the front desk keeps her job.

Zero stars! I would strongly caution anyone--especially patients with complex, chronic, or rare…read moremedical conditions--before seeing this provider to RUN the other direction! Unless you WANT to be spoken to condescendingly and be ultimately dismissed due to Wilburn's medical ignorance and lack of education. I left her office feeling pure rage as it was one of the most dismissive medical encounters I have ever had. I came in trying to explain serious symptoms& concerns that had already been raised by other university level medical professionals, including the need to evaluate possible pelvic venous disease and vascular compression-related conditions that affect my cycle. Instead of fully listening or acknowledging that the issue may fall outside her expertise, she repeatedly smirked, laughed, interrupted me, and told me that what I was saying did not make sense. She spoke out of pure ignorance& instead of swallowing her pride and admitting she's never heard of it before, she tried to tell me it wasn't real. Compared it to "walking pneumonia". I didn't even have time to show her my abnormal labs before abruptly ended the appointment, not wanting to be my doctor as I was challenging her, saying she shouldn't be dismissing a condition that she knows nothing about and needs to do some research instead of just being dismissive and ignorant. She was so condescending and rude. Rather than saying, "I'm not familiar with this condition" or referring me to someone who was, she acted as though her lack of knowledge meant the condition itself was not real. As if Interventional Radiologists don't diagnose pelvic venous diseases all the time. That level of arrogance and ignorance is dangerous in medicine. A provider does not have to know everything, but they absolutely should know when to listen, research, or refer. Not dismiss and gaslight. Her bedside manner was appalling. I left the appointment in rage tears, shaking with anger, and feeling retraumatized after years of being misdiagnosed, gaslit, and dismissed by providers just like her most of my life while suffering from very real medical problems that has caused me life long damage due to medical negligence and delay of care. Patients should not have to fight this hard simply to be heard especially when it comes to rare conditions. This is not a provider I would trust with any complicated or common medical issue. She cannot be trusted if her ego is this big. If you need someone compassionate, curious, respectful, and willing to take your symptoms seriously, I would go elsewhere. ANYWHERE. I would not wish this experience on anyone. Medical providers like Wilburn hurt more patients than they help bc they're burned out or haven't learned anything new to update their skills and practice in years. Or just too prideful and arrogant to admit they don't know anything about rare vascular compression syndromes.What I needed help with required too much effort, research, compassion, and listening skills that were way above her capability. If Wilburn sees this:Continued education is important in the medical field where discoveries, research, and development are changing more every year. You're not doing your patients any justice by dismissing them and not looking into this instead of speaking out of ignorance. Pelvic venous disease (including PCS and May-Thurner syndrome) is prevalent in patients with chronic pelvic pain. Women who have persistent intermittent pain with no other underlying pathology should be considered for treatment, which consists of sclerotherapy, embolization, and iliac venous stenting. Interventionalists should be familiar with the symptoms, workup, and treatment of this disease, as thoughtful treatment can significantly improve the patient's quality of life.REFERENCES1. Mathias SD, Kuppermann M, Liberman RF, et al. Chronic pelvic pain: prevalence, health-related quality of life, and economic correlates. Obstet Gynecol. 1996;87:321-327.2. Durham JD, Machan L. Pelvic congestion syndrome. Semin Intervent Radiol. 2013...". Google some med journals Wilburn.Learn something new!

Dr Frey is excellent. I recently had a endoscopy and…read more He was very knowledgeable and Easy to talk to.

Horrible!!! First of all I have to drive 2 hours just to come here - I get to my appointment and…read morethey tell me that the doctor is not even in today. No one called me to tell me this which they could have done this morning before I made the long drive. They were open 2 hours before my appointment even was scheduled for. She leaves to go check on something and comes back saying they tried to call me on 6/8 which was over 2 weeks ago and that my number did not accept calls. I call BS I have voicemail on my phone and I have no record in my phone log of them calling me on that date. Not to mention they could have tried more than once between then and now and did not. Horrible customer service. I've worked in the CS field for over 2 years and this is completely unacceptable. Will not be coming back here again.