I have made numerous-numerous attempts to have my records sent to me, utilizing their means to do so...its been 3-4 years of failed attempt after failed attempt. The Veterans Administration needs those records to correctly document my sleep apnea/PTSD this has held up my VA disability for almost a decade - WHY CAN'T I GET MY OWN DAMN MEDICAL HISTORY. This is my last attempt, 6 months ago I finally found a lawyer that will take on my issues and seek the financial damages their unprofessionalism has cost me and my family. Chose another resource; This places follow on care is horrible. read more

This company is worthless. They bill my insurance company monthly, never send me a bill and never answer their phone. I have been unable to reach them since October of last year. They billed my insurance company over 3,000 dollars last year alone. read more

Advanced Sleep Medicine Services - Literally not visited or spoken to a single time. - Sleep Specialists Near Me - Torrance, California

Warning, for your health, Do Not Go Here! This blistering rash, under both my arms, was caused by the filthy/infected chest strap provided as part of the take home sleep machine. In addition, while I was waiting for the machine to be ready I was attacked by the numerous fleas in the office. I watched a flea jump onto my pant leg, brushed it off and another landed on my other leg. I now have bites on both legs up to my knees. More, the tube that supposed to sit in my nose was filthy and stunk so bad that I had to wash it with soap and then with alcohol before I would wear it. I wasn't able to sleep even one minute last night due to the sever pain and itching caused by the rash and flea bites. This is a filthy place that should be shut down for health reasons. Absolutely no way I would ever go back to this location or any other location owned by this company. Any company that cares so little for cleanliness certainly doesn't care about my well being. I hope HIPPA pays a visit to this S Hole and fines them for the numerous health and safety violations. I can not stress this enough. DO NOT GO TO THIS FACILITY! Danger! This place is so filthy that I won't even go into the awful customer service. Run away! If your Doctor recommends this place, get a new doctor because that one doesn't like you. You can't see the filth on the surface but you will likely contract something if you go there because of the hidden germs throughout the office and on the equipment you bring back to your home. I am totally disgusted by what happened to me and I don't want it to happen to anyone else. Just say NO to being infected by them. read more

I stayed in Suite 410. My overnight technician, Alden, was professional and courteous, but the sleep clinic itself is the reason for such a low rating. In short, this place replicates a cheap motel right down to the uncomfortable bed and thin walls. I heard a baby crying and loud snoring/choking noises all night along with an incessant beeping in my room. Also the clamp on my finger was cutting off circulation. Needless to say I got a whopping hour and a half of restless sleep according to my fitbit, which is a record low. Do not be fooled by the pictures of a cushy and relaxing room on their website. Perhaps the other locations are better, go anywhere but here. read more

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my appointment was at 10:30 sharp. I arrived at 10:30 sharp. I sat in bright white 6x 6 waiting area for 30 min. I was taken to a 12x 10 bright white room with a bed and tv. A women hooked me up in 20 mins or so. and switched the lights off. she never said more than 25 words and there was no instructions or warning that it was last call/ lights out. I took over 2 hours to relax (in the dark, no remotes, music, etc.) and get comfortable enough to fall a sleep. Bam! it was on. I wonder and doubt the results will be accurate and do not believe they will paint a true picture. The place and employee should have been more soothing, warm and quiet. lights should have been lower maybe some light music. Some instruction on how to get comfortable, what was going on and a moment or two to settle in. read more

The WORST customer service ever. I went into my appt to pick up my supplies & was trained my someone in shorts, flip flops & tattoos. Since I've had the machine I received bill after bill for supply's I NEVER ORDERED. It takes 10-15 phone call to get they to a person that can actually help. The billing office is NEVER AVAILABLE when you call. You are forced to leave a message. They call back 2-3 days later. I would recommend this to anyone, unless you have unlimited time to spend trying to get ahold of them read more

I do not recommend. No one seems to have an answer. All the employees sounds like they hate their job. The last person I spoke to didn't even know how to transfer a phone call to the correct department. Wait times to speak to a representative are also above 20 minutes. Updated 05/13/2019. Just received a phone call from my ENT. They informed me that they had constant issues ordering supplies and sleep CPAP devices from this company. I let my ENT place an order with a different company. read more

Comfortable, clean, quiet. Sam knows what he's doing and is very personable and professional. Important to scope out the correct Skypark building in daylight because it's not well lighted at night. After seeing the negative reviews here, I was prepared to stomp out if necessary. Glad I took the chance. read more

I had to sleep at their lab. The rooms look like hotel room, but with no bathroom. You have to go out of the room and down the hall. They had me come in at 9:45 PM, which was fine because they need time to attach all of the wires. The nurse that I had was very nice and patient. My biggest problem that I had, besides the fact that I have trouble sleeping away from home, was that the room was really cold, so it hurt to breathe, and the bed was hard. I had a very hard time sleeping and this test is all about being asleep. About the time that I was really asleep, 5:15 AM came along, and they woke me up to go home. I, luckily, didn't have to be at work until 11AM, so I was able to get a shower and go back to sleep at home. read more

After writing my first review I got a call back and now have an appointment for the next day to do an in home study. Raising to 4 stars and hoping the rest of the process continues to go smoothly! read more

Worst "medical" facility I've ever seen! INSIST your doctor refer you to another one. There are plenty in this immediate area too. From the old run down facility to the shabby sleep quarters to the gas station bathroom to the poor patient service, to the months it takes of paperwork to move from sleep study to actually getting a CPAP device, their organization is poorly run and this place is just plain horrible and not acceptable! read more

Friendly staff. Clean rooms. Not an ideal experience for a sleep study. I went in for a sleep study for insomnia, so needless to say I need a comfortable and quiet room. There is no barrier between the lobby and the rooms, so when the phone rang or the tech had conversations with other clients, the noise sounded like it was right outside my door. I would suggest they get a phone with a more subtle ringtone & construct a glass divider with a door between the lobby area and the hallway with the sleep study rooms. The intake process was slow and deliberate, but i was not impressed with the discharge process. In the morning the tech gave two quick knocks, and came in and said the study is over, flipped on the bright overhead light and started removing wires. I asked him to flip on on the dim table lamp and turn off the overhead fluorescents so that my eyes could adjust as I awoke. I'd recommend waking up your patients, and giving them a couple of minutes to wake up before removing the wires and turning on all of the lights. Another small courtesy would have been to remove the bedding after i collect my things and leave, not while I'm in the room getting my things together. I wasn't being slow. It felt very rushed at the end. The bathroom was not stocked with paper towels or toilet seat covers, the devil was in the details with this place from my perspective. I gave 1-star because the tech was very professional and friendly throughout the experience. read more

I was nervous about coming here w my young daughter based on the reviews I read. I almost cancelled my appointment but I'm so glad I didn't. Our experience was really smooth and comfortable. We got there at 9pm, the tech was really nice and informative and he put all the wires on my baby, then we fell asleep. Bed was comfy, pillows too , the room was cool and dark and my baby slept good despite all the wires on her . Our experience was easy and pleasant. Thank you!!! read more

My glowing review follows but first: they have NEW incredible facilities!!! They are no longer in the dingy, old office space on Lomita Blvd. no one liked. As of July 2017 they are now located: ADVANCED SLEEP MEDICINE SERVICES INC 23332 HAWTHORNE BLVD STE 302; TORRANCE, CA  90505-3749 I went first in June '17 to the old Lomita location to get a Home Sleep Study. Remberto Ruiz has been my ASMS professional each time, and he has been FANTASTIC (he's why I'm really writing the review)! The Home Sleep Study kit he explained and loaned to me worked, and all went well with that. Home tests are great! This home sleep test diagnosed that I have apnea, so I had to return to choose a CPAP unit and get fitted for a mask. Remberto again, but at the new location. In July he fitted me with a nasal pillow per my request. Remberto is charming, professional, and explains things extremely well! Explaining electronic devices and head gear well is an art, so as an employee, Mr Ruiz deserves a raise or bonus:) My hour appt. flew by, I went home with my new device. Turns out I'm (do not insert jokes here) a mouth breather, though, who knew? So the nasal pillow does not work well. After 2 weeks, I called the main office to set up another CPAP appointment to be fitted with a full mask, as the chin strap you can use with a nasal pillow looked like a medieval torture device. I spoke with Linda, who's a manager, and she was great, too. All my phone interactions with Advanced Sleep from setting up the initial appointment for home sleep study have been very good. (I have been put on hold quite a bit, but always got a person eventually.) She recommended I go in the full face mask & she set up my last appt. I saw Remberto again for this last August session! And he was just as nice & helpful, despite having to fit me all over again and go through new head gear instructions. He helped me, got me fitted with a mask that worked, and I was out the door in less than 30 minutes. So now I'm set. I probably should have gone with the larger mask to start with, but live and learn. At least Remberto & Advanced Sleep Medicine have made the whole rigamarole relatively painless. I put this off for ten years due to a previous negative experience in NC, and now wish I hadn't. Thanks so much for everything Remberto!!! By the way, the NEW location on Hawthorne Blvd. looks like a pricey hotel! I did an in-clinic sleep study 10 yrs ago in North Carolina at a dingy old clinic, but I couldn't sleep, as it was too noisy, which defeated the whole purpose of the sleep study! After my good experience here in Torrance, I thought the home study kit was the way to go, until I saw the new rooms--SUPER nice and everything is brand new. It looks quiet and is spacious, though I was there at 8:00 and 9:00 AM. I would do an in-clinic sleep study there, as the rooms are spacious, very private, and they have central A/C, but too late. If you're not going to Advanced Sleep Medicine because of reviews about the old Lomita location, you should check it out now. read more

I just finished my sleep apnea exam I had a great experience here I think I slept better than I have in a long time. I recommend that if you're in need of a sleep study you give this place a try top notch services .ps. ask for sam he was awesome read more

1. INACCESSIBLE: The building is incredibly hard to get into and LOCKED. So I had to call up to be let in even though I was not alerted of this prior. 2. LATE: I had to go to bed pretty late (slightly before midnight) because they were running slow hooking the other people up. This was bad because I also had to wake up very early the next morning. 3. LOUD: There are more noises heard within this building than I hear in my condo in downtown Long Beach (aka it was loud). 4. The night nurse was very nice (this is the reason for the single star). 5. UNPROFESSIONAL: I had to do the narcolepsy test during the daytime. For some reason there was a child (I believe it was the child of someone who worked there) running back and forth on the floor directly above my room, which made it practically impossible to sleep (and it was annoying). 6. LACK OF INFORMATION: Also, over the phone the company told me that for a short period in the morning between the tests I would have to leave the premises... so I did not pack food because I planned to be able to leave to go get food. Instead of this being the case, I was not allowed to leave because they didn't want to reattach the sensors, so I had to order delivery (and in this area there are very few vegetarian friendly restaurants that deliver that are reasonably priced and taste even remotely decent). 7. THERE IS NO WIRELESS. So during the times when I had to remain awake during the daytime portion of the study, I had pretty much nothing to do except watch TV. If you happen to only speak English, it means there are pretty much no television stations you can watch. 8. UNCOMFORTABLE: Not only was the chair in my room uncomfortable, but the bed was incredibly hard. I could actually feel the individual springs. Also, the bed was very high up, which is hard to get in and out of (especially when you are covered in paste and sensors and wires. 9. BILLING: I was sent over there because Kaiser was unable to do my study in-house because they lack the ability to do daytime sleep studies. I was charged the initial $25 copay, but they forgot to charge me on site for the second $25 copay for the daytime portion of the study. So I had to deal with calling billing and receiving a bill in the mail about 5 months after the study was performed (because no one even bothered to alert me until then). 10. COMPARISON TO OTHER STUDIES: You may be reading all of this and thinking I am just fussy, but I have actually had 3 other sleep studies done. The other studies were in rooms that weren't pretty to look at; they were done in hospitals. However, during those studies I had a private restroom, a comfortable bed, wireless, lack of outside noises or the stomping feet of children directly above, and the location was easy to access. In addition, my previous 3 sleep studies showed that I have periodic limb movement disorder, which is a disorder that doesn't go away. This study however did not detect any such movement, which leads me to believe it was also performed improperly (because if 3 say yes and 1 says no.. odds are the 1 is incorrect). read more

I began the process of attempting to have an in-lab sleep study appointment in August of this year. I was referred by my Primary Care Physician, had it approved through my insurance, and then a series of process and management failures to such a degree that I have spent over 5 hours of my life (time I will never get back) merely trying to get the study done. I wish I had read some of these reviews before accepting them as the referral. It is by far the worst customer service follow-through that I have experienced from ANY company in ANY industry; it is that horrific. What is most baffling is that their first-line customer service reps and their supervisors are incredibly nice. They seemingly have things handled, yet time after time, the simplest of processes and promises FAIL. Let me share an excerpt from a few of the emails from the supervisor about an in-home sleep study that I had previously shown up to the confirmed appointment, and the technician wasn't even there. Apparently, he was in Torrance and somehow, though that very morning I got a text message, voicemail, and email confirmation, I never got my THIRD cancellation. So, I thought an overnighted package that was eventually agreed upon with the promise by the supervisor that she would personally monitor my overnight and call me in the morning and when it shipped. I received her calls. HOWEVER, this is the email I received at about 5 pm: "I have been monitoring your account closely all day to ensure I get you correct information. My customer service manager, Liz, informed me that the overnight shipping wasn't an option." Such an email prompted me to call the center immediately, seeking to speak with the supervisor and eventually this "Liz" person. After waiting on hold for an hour and twenty minutes, explaining I no longer believed that someone would "call me back," I received another gem of communication once again from the supervisor, NOT upper management. "Due to the late ending time of the conference call, I regret to inform you that I have been informed that it has been escalated to upper management and they will be giving you a call back first thing tomorrow morning. I can't possibly apologize enough. I'm so incredibly sorry." SHE is sorry? She should not be. No, her superiors, who are unavailable to deal with the fifth error on their part, don't work for the patients; they are only available when it is convenient, even though the call center is open until 11 pm? What a farce. It was the manager of the department who broke the promise of the one person who was delivering customer service to me. This Liz person didn't even have the courtesy to tell it to me directly. So a coward, drone, and a failure to deliver on the brand promise of ASM, due to their schedule. So if you want terrible customer service, management that interferes with patient care and terrible, broken promises from a corporate entity that treats its patients not by word but by action with the utmost contempt and disregard, Advanced Sleep Solutions has you covered. I warn you now if I had it to do over again, and tomorrow is a new day, I would never do business with this company again. I hope others would encourage the sharing of their stories with their doctors who refer to this "specialist" how badly you are treated. Maybe if enough of us refuse the referral, demand appropriate, responsible care for sleep studies, the change will happen. Frankly, I hope their accreditation is revoked, so they can no longer be able to even bill insurance because my experience is that they are defrauding me the patient AND my insurance. I cannot be more emphatic with my disgust. read more

Stay away far away. Tried to get my insurance verified, got the run around and an extremely rude person in Customer Service who interpreted me constantly and tried to "explain" my benefits to me. I had called my insurance company already. With this kind of "service" prior to my Sleep Study, figured I was not going here... read more

I had another sleep study here (MSLT) recently. The daytime tech, Remy, was very kind and did his best to explain everything; no problems there at all. They've recently painted the rooms so they're no longer that horrible yellow; the clean white walls look much better. They put me in a room with no windows at the very back of the lab; I seem to have been lucky because there wasn't very much noise at all during the day. I didn't have any problem sleeping in the room They warned me in advance to bring food and drink for the day and to bring some things to do between the nap tests, so those bases were covered. They do have a microwave, fridge and hot/cold water so you can warm up your breakfast and lunch. My only con-crit would be the same one I had before: I wish ASM warned patients in advance about the electrode gel/conductant. They need to use it for the studies so there's no complaint about that, but after the study it's very hard to remove and burrows right down into the pores. At my previous sleep study, I ended up with a fairly nasty case of acne from it. This time I knew better and packed a full bag of facial cleansers. They send a very detailed set of instructions that go over everything from the sleeping arrangement in the lab to the type of pajamas they require you to wear, and it would be really nice if they could add a few lines reminding people to bring a hat (the gel gets into your hair, and makes it looks matted...you will want to go home and wash it out because it does look gross) and some sort of cleanser so they can de-goop themselves. Fair warning, then: whether you're doing an overnight sleep study or an MSLT, remember to pack baby oil, makeup remover, strong soap/facial cleanser and a hat so you can get home without looking weird. read more

If I could rate less the zero, I would I had a sleep study done two months ago and have yet to have my supplies, can't even get someone on the phone to place an order, as I'm writing this I have been on hold for over an hour!!!!! I have explained to people in the past that my doctor has sent everything needed, they say yes we got it no problem call back, and we will send it now they are saying it is wrong. I DONT WANT TO DIE IN MY SLEEP, but if I do, I hope my wife files a wrongful death lawsuit against this company. THE WORST!!! read more

DO NOT put your health in the hands of these people!!! None of the administrative staff hold themselves accountable to dropping their ball. The managers don't return my calls to explain why they have not sent my paperwork to my insurance company.They've lied and said they were waiting on my insurance Company, but when I called Blue Shield to facilitate my paperork, Blue Shield confirmed that this company had never even sent in the paperwork at all, and I have been waiting for weeks!!!! When I call to get answers, the scripted response is "Not my fault, I just answer the phone". No remorse, no accountability, and they take no responsibilty! The managers don't care and they are all condescending. All they care about is collecting a payheck while they answer the phones and basically say "Oh well, not my fault, I just answer the phone". I ended up making an appointment with another company that scheduled me right away. I would hate for any sick person to be subjected to this callous company. Take better care of yourself and find a company that will care. DO NOT put your health in the hands of these people!!! EXTREMELY UNPROFESSIONAL!!!! read more

Horrible place. Do not go here. Rude, unhelpful, unprofessional. You'll feel like you're being treated at a Third World country's worst facility. I had a small issue over billing, and no one would listen to my situation, they were like a stone-wall, giving the worst customer service imaginable. I just paid a bill I should not have had to pay, rather than mess around with these worthless goofballs. Run from these clueless people! read more

I start off by checking in, right on time with my paperwork filled out and ready to go. I am then informed that someone was supposed to tell me to bring my own food for the next 18 hours, which I was never told, which was not in the paperwork, and which is not found on their website. I have to bolt to a nearby store to grab food and I get back and get hooked up. The rooms are painted a bile-yellow and vomit green, it was disgusting. The bed was so hard I felt like I was laying on the floor, the cable didn't work so there was no TV, no internet, and no lamp to read by. Ideally, the intention is to mimic one's at-home sleeping experience, which this place hasn't come within a mile of doing. Fix the appliances! It would also classy up the place if my room wasn't also being used as a storage room with a large metal cabinet (which the staff had to access during my stay) and medical equipment all over the floor and leaned against the walls. Now onto the sleep part... I know I don't sleep well, that's why I'm here, but this facility makes no attempt to help that. I'm in room 6 which is sandwiched inbetween the bathroom and some poor gentleman in room 5 who snores so loudly that he can be heard from the front desk area. So between the insanely loud plumping and the noise from room 5, even if my body had a tiny desire to close my eyes and sleep, I was wide awake again every few minutes. 4am is when I finally dozed off and this was only because I took medications out of frustration. I was then woken up at 6am to begin the MSLT (for narcolepsy) where you are permitted sleep for 40 minutes every two hours but must stay awake the rest of the time. This was made difficult because the building has multiple floors and all I could hear was the constant noise from the room above me. It sounded like children running around (maybe a pediatrics office), I could hear people talking non-stop, and vacuuming. I left two hours before then end of the test. IF PEOPLE ARE SUPPOSED TO SLEEP HERE, MAKE IT QUIET!!!!!!!!!! Maybe schedule the MSLT people on a Friday night so the offices aren't as occupied (if at all) on Saturdays. Overall, this place is a low-quality operation with poor equipment and non-functioning appliances. The ONLY reason this place got two stars from me and not one, is because of the staff. Tim was my overnight technician. He was friendly, right from the beginning, intelligent (and having experience with some of these conditions himself at some point), and very professional. He answered any questions I had and explained everything he would be doing overnight from start to finish. In the morning, Remmy (sp?) was my MSLT technician who was much less talkative, but no less friendly or knowledgeable. Thank you to both of you if you're reading this! Otherwise, this already frustrating experience could've been much worse. Update: Shockingly, the expensive headphones I accidentally left on the nightstand were never found..... read more

Worst health care company I've ever delt with, was told my deductible up front which was about $200 for a home test and $600 for an in center test and now thier herassing me for $36. Piss off. So glad I'm with kasier now. With that said the the techs and staff are Courteus and do their job just fine. And no I don't want to f....king talk about it, so don't ask. read more

My Doc suggested I get a Sleep test done to check for sleep apnea and was sent to this establishment. Upon arrival at Ten pm on Sunday night I was promptly instructed by Amy to dress for bed and sleeping in the buff is"verboten" I donned my loosest shorts and tee shirt. I was then subjected to being covered by sensors from head to toe and was then told what was going to happen next and was told to lie down and go to sleep and not to toss around to much. Yeah, right, I felt like Gulliver after the Lilliputians were done with him. But wait, there's more. I have no idea of what time it is being that I don't wear a timepiece am told now (2ish?) that they were going to put a CPAP machine on me. This device a Continuous positive airway pressure, a particular type of ventilation (breathing) therapy was strapped to my mug and turned on, straps adjusted for fit and told not to move around much and go back to sleep. Yeah right! I did although restlessly and was finally told test complete! I did good! and to check with my Doc in a couple weeks for the results. It was 5:30 am! I felt better after that "red-eye" I took to Boston last month! All in the name of science! Amy and her associate Daisy (?) did a great job of making me as comfortable as possible though this event and I wish them Merry Christmas! read more

Experience was great from the first phone call to set up the appointment, to the technician at the sleep study center! Keep up the good work! read more

Went to Oceanside facility for a sleep study equipment for home study on a Friday. That night set it up and went to sleep. Woke up and the unit was not working. Installed their second set of batteries .They were no good! finally found some batteries that I had and got it to work. I had a horrible night and did not sleep much at all. Saturday I called no body available to help. So I had to take the unit back. Left a message about the problem with the unit and also E mailed them. I figured I needed another test to make it accurate. Nobody contacted me. They sent results to my doctor. Which I told the doctor I could not see how they could be accurate. Horrible experience. No customer service what so ever. Never heard back from them. read more

DO NOT go to this company! They will bill you for services by doctors that you didn't see you. You will then try to discuss it with them as to why you were bill and then wait 20 minutes on the phone without a live person. Then you will be transfer to another department for another 20 minutes. Then operator hung up on me when I asked that they send me the bill with an explanation. read more

The worst customer service EVER! If I could give this place no stars I would. The people in the DME department as well as the billing department need training. I called last week and left two messages with no response. Called Friday and spoke to general customer service and was told "well you just have to let them get back to you, they will call you sometime next week." Ok fine. Got no call Monday so I called this morning and got a rep in the DME department. He basically told me my insurance requires me to pay my 50% copay in 9 to 10 payments first and then I can pay the rest after that. That that was my insurance contract states. I explained to him I've NEVER had this issue with all the DME purchases before but that I would contact my insurance to clarify as I have ALWAYS paid my copay up front and never had a problem. I also explained that I hadn't heard anything from them. I was rudely told well an email was send to you two weeks ago! Well I didn't get it! So I asked him to please resend it and proceeded to fill it out while we are in the phone. I end the phone conversation and reach out to my medical management and with the person that writes our contracts for my insurance since it is a small private insurance. Both medical management and the contract writer stated that No nothing in our contract states you have to make monthly payments you can indeed pay up front with no issues. Was told if Advance Sleep has a problem they can reach out to the insurance and receive clarification. I proceeded to call back to Advance Sleep and left another message. I got a call back from the same guy I spoke to and I informed him of my conversation with my insurance and he tells me that that is the way Molina is. I explained that I do not even have Molina bit that I did clarify with my insurance that what he was saying was not the case. He proceeded to talk down to me and tell me the same thing over and over again. I cut him off and asked him to transfer me to a supervisor. He told me I needed to calm down. He was rude and arrogant. He proceeded to transfer me to a billing department manager who told me that's what it is and we need to move forward. Again repeating the same thing. I asked this person to please reach out to my insurance for clarification and she said she will not and they do not do that because they have a contract and that is it. She proceeds to tell me if I want to to pay the whole machine up front and then I can go after my insurance for the other 50% but that I have to pay payments if I want my insurance to pay the other 50 %. She told me we need to move forward and that what did I expect her to do as this was the answer and that the guy was telling the truth and knows what he is saying. I asked to speak to her manager. She informed me that he wasn't available that if I wanted to I could call back tomorrow and be transferred to speak to him but that she wasn't transferring me. I asked her if she was denying assistance and advocating on my behalf as I am asking her to reach out to my insurance for clarification. She ended up repeating the whole conversation again at me like I was stupid. I told her that I would be talking to my insurance and inquiring about another DME provider and she acted like she didn't care nor would she assist me. I am shocked that the company operates this way and treats patients in this manner. Your patient rights one of which is to be treated professionally and be heard. That does not happen my advise is go anywhere but here. read more

Awesome crew, facilities are clean and comfortable. I've always put it off taking the study but now I am ever so sorry I did not do it earlier. I am very happy with this group both doctors, techs, and customer service. read more

The reservation and phone response is the poorest i have ever encountered. This is not a good business practice and needs immediate attention. read more

False advertisers. The website stated that the rooms are comfortable and equipped with a TV and DVD player. When I arrived with my young child, there was NO TV, NO DVD player, and NO comfort. The technician left us in a dark room at 9:00 p.m. Needless to say, she couldn't sleep and we left at 2 a.m. The tech that helped us was nice, but he needs a filter. It's ok to leave some things left unsaid, especially in the presence of a minor. Again, do not go to this location. Ask your doc for a home sleep study. read more

Terrible customer service! I've been trying to get a bill for a machine I purchased months ago. I've emailed, called the person I had worked with, and no one has told me why I haven't received a bill yet. Very unhelpful when you need something.I found the telephone service person, when presented with something out of the ordinary, rude and a little combative. Not good people to deal with when you have a problem. read more

Advance sleep Medicine services call center have poor costumer service representative with the exception of very few of them. Overall the representative come off as if they hate there job/cold, or assuming things. They don't seem to be well informed about the facilities or why certain things are done a certain way. The feeling I got from representative and anyone else that I came into contact with was very disjointed. Also there facilities are not all kid friendly, my experience with my son at Bakersfield facility could of been better suited for a child as far as having a proper bed with railings or some sort so he wouldn't fall out of the bed, which ended up happening and I asked with time to make sure the bed/facility would have the proper bed for a 2 year old. Which I was assured that it did. I was very disappointed that last minute I find out that they don't have a bed with railings and I had to sleep in the bed with my son which was fine if it was an actual queen bed like I was told by representative, it was a twin. Despite all the negatives the one thing I can say positive is that the tech that took care of my son was wonderful and did her best with disjoint and poorly equipped facility. It's sad the the company doesn't put forth a better effort to make there services run smoother and better attitudes from there representative, which again is a very poor representation of what the company offers. I also had the chance to speak w/ Teres or Teresa not 100% sure on the name but she is a supervisor, gave me her extension to speak w/ her directly if any questions but that was useless because she never returned my call back. Again poor representation of the company, communications, and care for the client. You would think if your coming to a company for assistance in your health needs that they'd have higher standers and expections. Lastly , the tech even had a hard time communicating with someone from the company. The list can go on but I'm sure I've made my point. I SAY IF YOU CAN FIND A DIFFERENT SLEEP SERVICE Company WITH BETTER COSTUMER SERVICE DO IT, unless you have the patience to deal with there poor services. read more

not rating on this location but the company in general.... i ordered supplies and never received or got a response back... its been a real hassle dealing with them all these years.... id say go elsewhere where there is better service... update.... thank you julia r. for the excellent service.she made sure that i was taken care of that day when i called her... i think it depends on who you talk to ..... to get things done read more