Nobody listens to you in this company, they force you into paying more every year. Loyalty means…read morepay more to Cox.! You can do your part and call ahead of time to renew your promotion rate but they will still find a way to charge you more and lie and say you never called a head of time before promotional lease ended . Don't trust always recorded every time you call customer service always have a third-party recording you please.

Moved into salina, got cox service... three months in we have had them out twice for issues one of…read morewhich was their guy installed our boxes wrong... we suffer from constant modem drops... when we call tech support they just want to reset on their end but it never lasts...Customer service needs to actually help the customer and not just do generic BS... aka if someone is complaining about modem dropping them send a tech to check the hardware out...don't reset 5 million times hoping that will fix itself.

On the biggest College Football day, New Years Day, Twin Valley has an outage that they say could…read morenot be helped. Missed the Rose Bowl and Sugar Bowl and every other channel that I pay for. The answer was that they were working on it as soon as they found out.....NOT TRUE. I have been with them for over 10 years because they are the ONLY cable provider in this area. If you have any other option....GO ELSEWHERE! You would think that my bill would have stayed the same but in 10 years my bill has steadily gone up, up, up, yet service has not improved!!!! If you have the option....GO ELSEWHERE!!!!! $180+ Dollars a month and a phone line that I never use!! TOTAL SCAM!!

Living in a rural area we are blessed to have fiber optic High speed internet and digital…read moretelevision available. The few problems we have had over the years they are quick to resolve and send out a service tech ASAP. We definitely recommend them to anyone in the service area.

As fast as advertised , great service . To bad they don't have it yet where we moved toread more

From the owner: No only do we provide the only fiber-to-the-home internet service in Emporia, we provide the best…read moreinternet service in Emporia.

We live in a newer area of Abilene. We first had issues with the company not burying our line. Fast…read moreforward 5 months line still not buried after repeated calls. The. Our internet would go out randomly and regularly for 8-10 hours a day. Would call get the script response of power cycle your modem. Oh we will send a tech out. He'd come out and say nothing is wrong with our equipment. Now we are sitting at 7 days without internet and have called, used the online help and gone in person to get the issue fixed. They are unable to give us an eta on repair or anything. Apparently it's something to do with the node is what we are told. But the only response we receive is it has been pushed to a higher level of repair we will reach out when we know. 7 days is insane for any company to not be able to provide the service you pay for. Extremely frustrating experience and we are considering switching to a different provider.

I have a gig service and hit my numbers all the time, very fast and reliable. I signed up with 100m…read moreand graduated overtime but very reasonably priced value

Found out by a search on the internet that they closed and now I don't even know who my internet…read moreprovider is to call for help because my internet isn't working. Thanks a lot.

From the owner: We provide high-speed internet, high-definition television service (including whole home DVR) and…read morehome telephone service.

Angel helped me out above and beyond I was a very satisfied customer when I left. I had tried…read moremultiple stores and they weren't able to help. Thanks Angel

Other then one rude employee I have encountered so far this is the best AT&T i have ever…read moreexperienced. I have lived in quite a few states. I'm thankful that these guys are in town at this location because they treat you like a human being. Unlike the one by Walmart off of Kellogg and Greenwich where they are literally sitting around doing absolutely nothing but playing on their electronics no one else in the store but they still don't have time for paying customer when they walk in. So they end up treating you like trash and chasing you out! My husband and I came there after leaving this rock location because of inventory issues and those jerks had us running away from the store after they lied and were super super super rude! Thank God for decent people like these here at Rock and K96! Keep up the great customer service and work guys! Juan the manager as well as Nathan the salesman are great! Nathan is so incredibly informative and goes the extra mile to make sure you are satisfied! Very reputable people save one! Thanks for reading! Hope this helps!