Stopped here for a quick scan with a previous scheduled appointment. Upon arrival my experience was…read morenot going well as I checked in at 2:20pm & waiting room was full. After waiting for 15 min & hearing names called who weren't checking in I asked if they were near my name or my mothers name (who was also here for a test 15 min after mine). I was told yes they would get to me as soon as possible. I then had a friendly conversation with the first staff person but she didn't check us in. Another 10 min I get called to check in -keeping in mind I'm now over 40min past my appointment time. The lady checking me in was friendly and helpful and explained the facility was without power until 11:30am! Well I asked why they didn't call & let us know so we could schedule accordingly. She stated it only affected morning patients. I beg to disagree. The techs in the back were very friendly and helpful. I would like to give this location a better rating but if you have a scheduled appointment time they just can't seem to get you back in time. This has happened before and I will not come back again! I will give the two front desk staff 5/5 for friendly service and helpful service. Also give the technician doing the test a 5/5, would be higher if possible-she was great and friendly! Facility is clean but needs more parking especially for handicap!! This is at a medical center so that also takes points off!

Breast Cancer patient. Had a double mastectomy in May, reconstruction over the summer with my last…read moresurgery a month ago. I had a follow up with my surgeon, I felt a small lump, she feels it is scar tissue and sent the script for me to have an ultrasound. I called the scheduling center and they told me that I HAVE TO HAVE A MAMMOGRAM and that my doctor needs to send that script. It is their protocol...but I have zero breast tissue...and I am still recovering from surgery. I contacted my doctor and she said absolutely not. They told me to have my Dr send a script for a mammogram and ultrasound and just tell them I don't want the mammogram when I get to the appointment. I said, my doctor doesn't want me to have a mammogram, why would I ask her to write a script for it if she doesn't want me to have it. I asked them what their protocol is for someone who just had a mastectomy and not reconstruction...they said "Oh, an ultrasound". Make this make sense.... I'm dealing with cancer, surgeries and just need an ultrasound, WHY is this so difficult... I spoke to 4 different employees and they all told me the same thing.

My husband needed an MRI and the doctor wanted it STAT. I called the usual imaging place and told…read morethem I would go to any place where they had an opening this week. After looking, I was told no one could take him until 8 days later. Plus, I got the impression it was "take it or leave it". After searching my phone I found Chesapeake Imaging and called. They told me the White Marsh facility could see him that day...could I get there by a certain time. Yes, I could. They were WONDERFUL!!!. Great attitude and good treatment. As a matter of fact, I was told that any time it was a STAT order they will stay to help. How refreshing. I know this is long but I was in a panic. My husband has had some strokes and another was suspected. The doctor needed the information now. Thank you, Chesapeake White Marsh, you all are so appreciated, especially in a world where people are just shoved on down the road and thought of as a number. Don M.'s wife

I saw on my script a list of 10 or so locations. Having made an appointment early this morning and…read morebeing told the whole day was basically open for MRI scans, I scheduled to come in at 2pm. I was told it would be 30 mins long and to come in a few minutes early to fill out paperwork. The time is 2:30pm having left my job to come here on my lunch break - arriving 10 minutes early at 1:50pm. I am being told it will be another 10 mins before they can begin the scan. Had I know it would be nearly an hour before starting what should have started a whole lunch break, I would have chosen any other location but this one. Good thing they weren't busy today. Who knows what this place might look like with another person before me.

Needed to get an ultrasound done and was skeptical about the location at first. It's more than an…read morehour and a half away from home in an unfamiliar area. The appointment was made via MyChart. Parking was free and easy as was the check-in process. My testing started promptly on time and ended quickly. The facility was clean and organized. The tech who worked with me was delightful! I went home with tons of new Mediterranean restaurants to try. Loved my conversations with her. It made my otherwise invasive testing process feel more pleasant. I wouldn't hesitate recommending this location for any imaging needs in the future. It's a lot better than the Bethesda one by a large margin even with the drive.

Pam was incredibly caring and persistent to help me with getting my insurance authorization…read moresituated. She didn't have to, but she went above and beyond to ensure that I was comfortable and didn't have to pay anything needlessly that my insurance would cover. That dedication has made me a fan of JH Imaging for life, and although I normally go to Columbia, White Marsh is now my fave!

There was a problem with my DEXA scan referral. Cindy, the secretary, was extremely helpful in…read moresolving the problem. The technician (or radiologist), Catherine was excellent. She was professional, and thorough. I recommend Advanced Radiology in Perry Hall.

There seems to be a disconnect between the schedulers and the office staff at the facilities. This…read moreis my 6th procedure this year and when I schedule, I ask if there is any co pay due and I'm told at the time, there is none. Yet, when I show up for my appts., I have been charged the copay. It just such a hassle to make repeated phone calls to get my money refunded. And it's unnecessary. This visit, I was told by Lindsay (front desk) that my insurance was "sub-par" and that is why I needed to pay my copay up front. She repeated the "sub-par" portion of her conversation in a very loud voice, so I was mortified, which is what, I believe, she was trying to do. Keep in mind, my insurance is underwritten by Mutual of Omaha and I would hardly consider them "sub-par". The staff that actually do the tests are very professional and kind. I just wish I could say the same about the front desk.

First I want to start by hoping that all reading this have a good day thereafter. Second, I want to…read moreapologize for the lateness of this review, for it is long overdue for sure. The staff at Azura are magnificent. The doctors are nice, with soft, warm, approachable energies, which is important, especially when having surgeries done. And the surgeries... I am one who is not keen on the idea of operations, incisions, and the likes. The mere thought of medical devices being left inside of me after surgery is a nightmare, fearing those nightmares in itself. The fears are turned into ketchup and latex, like so many children's monsters. It is the final stage of a visit; however, that is, as the children say today, the chef's kiss. (side note, even typing that is cringey as hell.) The ladies of the nursing staff (and I only say that because all of the nurses that I have dealt with have been women, but if there are men, I am sure they meet the same standards) are kind, sweet, funny, warm, and attentive. Their bedside manner should be more people's topside manner. (walking outside and everyday interactions.) The staff at Azura have been polite, friendly, understanding, and patient in EVERY interaction I have had with them (even bill collecting), and that has been all the more important for me as I am a new dialysis patient receiving a fistula. This entire process has been new and challenging, but this aspect here has been one of the most pleasant aspects. The staff here make having medical issues not so bad. Thank you, staff at Azura, and to someone specific, I hope you pursued it!

Terrible!!! They don't care about their patients. I asked them if they could check on my adult…read moredaughter because she stopped taking her meds. They responded she's an adult she has to ask herself like I don't know she's an adult. All I asked is if they could check in with her. Nobody wants to do their jobs nowadays!!!!

First you use the kiosk... then you get called back for the blood draw…read moreTomeka was professional, friendly and competent I did not have any interaction with the 2 desk ladies other than I said have a nice day ladies on my way out. Both replied thank you, you too In and out in 10-15 minutes

Everything from the friendly appointment staff to the docs is always first class. It's the only…read moreplace I trust for my annual mammogram. I used the The urgent care clinic for a broken wrist last year. They were wonderful.

I had a schedule MRI at this location. Its was an early morning appointment. The office space and…read morebuilding was so quiet and relaxing. I entered into the imaging suite and was in search of the kiosks, as my chart instructions for a quick and efficient check in, was to scan the QR code that was provided. As I was I was probably looking confused, a lady quickly asked if I had an appointment, verified info I provided and told me I was checked in and someone would be out to get me. There were about 4 other people in the waiting room that seems to seat comfortably 35-40 people. I waited about 10 minutes and was taken back to prep for the imaging. Staff were friendly and efficient. All areas were clean appearing. The MRI imaging table and techniques hurt my back and was very uncomfortable. At some point I think I was forgotten about as there was a 5+ minute pause in the scan. I had a bi lateral imaging done so the first side was 12 minutes and the other side was about 20. It was too long for no cushion under my legs or back. I would come back to this location in the early morning as today. (Before daylight)