SCHEDULING IS HORRIBLE. First person asked all the questions then couldn't figure out the coding…read moreprocess, put me on hold for 10 minutes, disconnected and never called back. The second person had to ask all over again. Got personal about my health issues. When I inquired why they were usurping doctor's orders they again talked about coding. It took nearly 40 minutes to schedule an ultra sound for 2 areas. One test is NPO the other I drink 32 oz. That took 5 minutes to confirm that npo and 32 oz did not conflict. Unfortunately they have a near monopoly.

If I could give a 0 stars I would. I went to Advanced Radiology last week because I have a lump in…read moremy Thyroid that my Endocrinologist is concerned about. I haven't been to Advanced in years and have a $0 balance with them. They asked me for my ID and Insurance Card and made copies. Then told me the Ultrasound I was having would leave an "estimated" $143 left to be paid after Insurance and how was I going to be paying that today. I told her I have $0 copay and my Cigna was an 80/20 plan and I get an EOB (explanation of benefits) after it's processed and I'll pay the balance. She said even though it wasn't processed yet and the scan wasn't even done yet I would have to pay the estimated responsibility. I said I get paid tomorrow can I pay half today $72 and the other half tomorrow. "No, absolutely not, You have to pay the full balance and if insurance covers more of the procedure we'll credit you back the difference". I said you guys can't work with me at all? She said "yes, you can apply for Care Credit card to use". So I cancelled and left. Now they are texting and emailing me several times a day about rescheduling. Advanced Radiology is complete sh*t show, their front desk staff is rude, they are NOT patient friendly. They will not work with you and don't care at all about the people coming to see them. When I called to talk to them about what happened I spoke with women in Pakistan that barely knew English. I was transferred twice and they didn't understand what I was telling them. One said the $143 was my copay. I told her my card said I have $0 copay. Please do yourself a favor, if you need imaging done, stay away from Advanced Radiology, especially the one at Franklin Square, they are beyond awful.

My husband needed an MRI and the doctor wanted it STAT. I called the usual imaging place and told…read morethem I would go to any place where they had an opening this week. After looking, I was told no one could take him until 8 days later. Plus, I got the impression it was "take it or leave it". After searching my phone I found Chesapeake Imaging and called. They told me the White Marsh facility could see him that day...could I get there by a certain time. Yes, I could. They were WONDERFUL!!!. Great attitude and good treatment. As a matter of fact, I was told that any time it was a STAT order they will stay to help. How refreshing. I know this is long but I was in a panic. My husband has had some strokes and another was suspected. The doctor needed the information now. Thank you, Chesapeake White Marsh, you all are so appreciated, especially in a world where people are just shoved on down the road and thought of as a number. Don M.'s wife

I saw on my script a list of 10 or so locations. Having made an appointment early this morning and…read morebeing told the whole day was basically open for MRI scans, I scheduled to come in at 2pm. I was told it would be 30 mins long and to come in a few minutes early to fill out paperwork. The time is 2:30pm having left my job to come here on my lunch break - arriving 10 minutes early at 1:50pm. I am being told it will be another 10 mins before they can begin the scan. Had I know it would be nearly an hour before starting what should have started a whole lunch break, I would have chosen any other location but this one. Good thing they weren't busy today. Who knows what this place might look like with another person before me.

Needed to get an ultrasound done and was skeptical about the location at first. It's more than an…read morehour and a half away from home in an unfamiliar area. The appointment was made via MyChart. Parking was free and easy as was the check-in process. My testing started promptly on time and ended quickly. The facility was clean and organized. The tech who worked with me was delightful! I went home with tons of new Mediterranean restaurants to try. Loved my conversations with her. It made my otherwise invasive testing process feel more pleasant. I wouldn't hesitate recommending this location for any imaging needs in the future. It's a lot better than the Bethesda one by a large margin even with the drive.

There was a problem with my DEXA scan referral. Cindy, the secretary, was extremely helpful in…read moresolving the problem. The technician (or radiologist), Catherine was excellent. She was professional, and thorough. I recommend Advanced Radiology in Perry Hall.

There seems to be a disconnect between the schedulers and the office staff at the facilities. This…read moreis my 6th procedure this year and when I schedule, I ask if there is any co pay due and I'm told at the time, there is none. Yet, when I show up for my appts., I have been charged the copay. It just such a hassle to make repeated phone calls to get my money refunded. And it's unnecessary. This visit, I was told by Lindsay (front desk) that my insurance was "sub-par" and that is why I needed to pay my copay up front. She repeated the "sub-par" portion of her conversation in a very loud voice, so I was mortified, which is what, I believe, she was trying to do. Keep in mind, my insurance is underwritten by Mutual of Omaha and I would hardly consider them "sub-par". The staff that actually do the tests are very professional and kind. I just wish I could say the same about the front desk.

First I want to start by hoping that all reading this have a good day thereafter. Second, I want to…read moreapologize for the lateness of this review, for it is long overdue for sure. The staff at Azura are magnificent. The doctors are nice, with soft, warm, approachable energies, which is important, especially when having surgeries done. And the surgeries... I am one who is not keen on the idea of operations, incisions, and the likes. The mere thought of medical devices being left inside of me after surgery is a nightmare, fearing those nightmares in itself. The fears are turned into ketchup and latex, like so many children's monsters. It is the final stage of a visit; however, that is, as the children say today, the chef's kiss. (side note, even typing that is cringey as hell.) The ladies of the nursing staff (and I only say that because all of the nurses that I have dealt with have been women, but if there are men, I am sure they meet the same standards) are kind, sweet, funny, warm, and attentive. Their bedside manner should be more people's topside manner. (walking outside and everyday interactions.) The staff at Azura have been polite, friendly, understanding, and patient in EVERY interaction I have had with them (even bill collecting), and that has been all the more important for me as I am a new dialysis patient receiving a fistula. This entire process has been new and challenging, but this aspect here has been one of the most pleasant aspects. The staff here make having medical issues not so bad. Thank you, staff at Azura, and to someone specific, I hope you pursued it!

First you use the kiosk... then you get called back for the blood draw…read moreTomeka was professional, friendly and competent I did not have any interaction with the 2 desk ladies other than I said have a nice day ladies on my way out. Both replied thank you, you too In and out in 10-15 minutes

I've been visiting this Imaging center for 5+ years for my annual mammogram and it's always been a…read morepleasant experience. From telephone scheduling, until leaving after exam, great interactions. Everyone I've ever encountered has been very professional, and gentle. The office is easy to locate, clean waiting room, super quick self check in, great radiologist, and comfy changing rooms. I will certainly continue to have my annual exams here as they make me feel respected as a patient.

Outstanding experience. They accommodated my appointment needs even though I was in a hurry to get…read morethe scan done to make a physicians appointment. No muss, no fuss. Clean, quiet office environment with staff who knows what they're doing. Seen on time. Nurse got the IV going with one stick. MRI was read and report issued before I got home! All in a 5 star experience.