Most people do not post a review when everything goes right. They get their care, go home, and…read morecontinue with life. But let somebody get torqued off, and suddenly they are posting everywhere about how terrible the whole place is.
So here is one from a happy patient.
I have been with Ami Tucker at WellSpace for somewhere around four or five years. Between my health history and my wife having 67 surgeries, we are not rookies when it comes to doctors, hospitals, medications, tests, and waiting rooms. At one time, I was taking 33 pills a day, so my care was not exactly simple.
Ami is good at what she does.
She normally arrives within about five minutes of my appointment time. She is cheerful, listens, gets down to business, and does not waste the appointment discussing the beautiful clouds in the sky. She is quick, but she is not rushing you out the door. There is a difference between being rushed and being efficient, and Ami is efficient.
I once had another doctor whose office said she regularly ran four to five hours late. When it finally happened to me, I arrived for a 1:00 appointment and was told to remain there for approximately four more hours. I said, "Like hell I have to stay here. I'm getting another doctor."
That experience taught me to appreciate a provider who respects my time.
Ami is also almost unbelievably responsive on the patient portal. I have received answers late Friday night, early Saturday morning, and at about 6:00 on a Sunday. She once apologized for taking a day or two to answer.
I told her, "Anybody that gets up at the butt crack of dawn on a Sunday morning and takes care of her patients does not need to apologize in my book."
WellSpace has its problems, just like every large healthcare organization. The telephone system can be frustrating, appointments can be limited, insurance companies create hoops, and providers can only see so many people. Ami cannot personally control all of that.
The portal helps tremendously. I can check my labs and test results, reread medical notes, see appointments, upload pictures, send documents, and review imaging reports at midnight, five in the morning, or whenever it is convenient.
I also believe patients need to do their part. Show up on time. Get the blood work done. Go to the MRI. Take the medicine as directed. A doctor needs those results and that cooperation as "bullets in the gun" to fight whatever medical problem you have. Do not handcuff your provider and then complain that nothing is getting accomplished.
Ami once called me her favorite patient. I thought she was being sarcastic, so I asked why. She said, "Because you listen."
That made my day.
I am not positive because life has always been easy. It has not. I simply believe in appreciating what people do for you. If somebody gives you $100, do not get upset because they did not give you $101.
Ami Tucker gives her patients a great deal, including time and effort she is probably not required or paid to give. She deserves a sincere thank-you and an excellent review.
