By far in all my life having been to multiple Urgent Cares in my lifetime was I more impressed with…read morethe medical professionals at American River Urgent Care. The time and well thought attention I received for my new job physical was incredible. All of the staff that worked on 1/13/21 at 11am were amazing. They were expedient in the process from paperwork to medical treatment that was administered. Thank you all again! Nick V. Fair Oaks, CA

Will do everything in their power to not do their job. Had an appointment for a pre employment drug…read morescreening, arrived before the allowed time frame ended. Filled out the forms and gave my ID. Then sat and waited for 30 minutes until just after that time had passed and only then did they tell me I was "too late" and should've known to arrive at least 3 hours early. Which it said exactly no where on any paperwork I received. Now my scheduled start date has to be pushed back all because of this place. If you value your time don't come here.

The young ladies here were extremely helpful helping my mom to be seen with no appointment, and…read morealso the care they provided. Also were very informative

This location is horrible, this isn't the first time I experienced the same problem. First I would…read morelike to say " THIS IS NOT A WALK IN WELCOME" as it shows on the door, it's false. I had something in my eye, so I thought this location is closer to me. As the sign outside says walk in welcome. I told the front desk person the situation, she took my ID and then told me, that they couldn't squeeze me in. The front desk person told me, I can come back the following day. It's because the doctor had a lot of paperwork to catch up on. WTF. She referred me to drive to Folsom, I told her driving that far distance will be difficult because of my eye. Then she pond me of on other urgent cares. The prior year I had the same experience, where they tell me that I need to make an appointment. They need to take the sign off WALK IN WELCOME because it's all BS. The prior year I was told that facility was ONLY for like physicals and small issues, that is what they are equipped with. The situations I had were not major health issues. They need to put appointments ONLY and not give patients that false security of walk in welcome. Then when they tell me the doctor has a lot of paperwork to complete. As much as most people have to pay for healthcare, this is totally unacceptable. I going to get in contact with corporate representatives to show how a doctor has a lot of paperwork to do to see a patient. The prior year I thought it was just that day but it happened again and I bet I am not the only one that this has happened too.

Doctor DeBruin is trash and I feel bad for his staff. He has no bedside manner and is completely…read morerude. Instead of looking at my grandmas medical history he argued with us saying she hadn't had procedures done that she had just had done a few weeks prior in the hospital. He never had anything helpful to recommend and raised his voice at me over a telemedicine appointment when he thought I was out driving when I was sick with COVID. Save yourself the trouble and just find a new doctor if you're searching for one.

Dr. Mark DeBruin and his staff are very efficient, responsive and helpful. Dr. DeBruin has…read moreextensive experience and he can get to the heart of any problem very quickly. He listens to you and works with you to get to the bottom of your health issues, explains things concisely, and will refer when necessary. I've had a very challenging year with multiple health and emotional issues, and he, along with a few other doctors, were there for me the entire way. I'm finally feeling better, and I was definitely well cared for. Thank you Dr. DeBruin, and keep up the great work.

My family along with myself have been using this Urgent care for years. The waits are always short…read moreand the experience always pleasant. The Dr that treats here and owns the facility is super nice and friendly!

Waited 2 hours with an appointment for a knee injury only to be told at the 2 hour mark that they…read moredidn't have an X-ray tech available. They also claimed I "only" waited 1.5 hours according to when they checked me in the system which tells me they either forgot to actually check me in when I showed up 10 minutes ahead of my appointment time or they dragged out the process by having two different receptionist collect my info at different times. I also was a little annoyed that they made me come up to the front desk for different cards or paperwork three separate times with a known knee injury instead of collecting everything at once. I waited without complaint until the two hour point, to which I did lose my patience a little bit and asked why they wouldn't mention that they didn't have X-rays available when I checked in for my kneecap clicking in and out of place. They claimed that's up to provider discretion on whether or not I would've ever gotten an X-ray, but personally I would have gone somewhere else if I had known it wasn't even an option. As I was cancelling my appointment and venting my frustration to the receptionist about having waited so long when they couldn't have helped in the first place, they FINALLY called my name and the nurse seemed shocked that they hadn't ever told me there wasn't an xray tech available in the first place. He did offer to still see me and potentially get me scheduled for an xray another day but I felt I had wasted enough time and didn't need to waste my money being told to ice it and take ibuprofen in the meantime. Don't bother booking an appointment, you'll still wait hours past it, and make sure you ask outright if the service you're looking for is available. I personally won't be returning.

We love Randi and think she's a wonderful midwife. My wife and I were very weary of finding the…read moreright fit, but we didn't have to look far. Randi answered all of our questions and let us feel like she really cares about every step of our birthing experience. Thanks Randi

I am so happy I had Randi at my side through my pregnancy and birth. She was supportive of my…read moreintellectual, emotional, and physical development during this time. If you want a birth where you don't have to prepare for battle in order to avoid abuse or being stripped of your power, but rather a guide for you to recognize your power, she is the midwife for you. When it came to my birthing time, I was happy she was there, but I felt like I also could have done it all without her. I think this is the mark of a great guide and teacher. If you are considering home birth, just do it. If you have some apprehension, hire Randi to ease your mind and free your inner goddess (she's in all of us).

I've gone to Dr. Braid for years now. She is extremely in demand and it might take some time to get…read morein but once you're in, you're in. She is so welcoming and friendly that I forget she's my doctor and not my neighbor or mentor... she gets along with my quirky personality and always explains what is going on. I have gotten referrals and needed treatments in little time, and she has suggested so many things of benefit I would never have known about! I love my doctor!

It is rare that I put in a review for a physicians office, but Mercy Medical group has done nothing…read morebut help my family, and me feel better. The reception area is clean, and the people who work up front are fabulous. My physician Dr. Xiao is amazing. Keep up the good work and please ignore these old reviews that are 1 to 2 stars. They really do care for their patients.

As the sister of someone who stayed at New Dawn's Men's House, I can honestly say it gave me my…read morebrother back. From the moment he arrived, I could tell this wasn't your typical treatment program, it was more like a healing retreat. He'd tell me about the amazing fresh, healthy meals, the weekly massages as well as trauma yoga, acupuncture, and even the equine therapy that really opened his eyes to new ways of connecting and growing. The gym membership with a personal trainer made a huge difference too, he's stronger and healthier than I've seen him in years. The house is comfortable, the staff truly care, and the brotherhood he found there has been life-changing. I'll be forever grateful to New Dawn for giving him the tools and support to rebuild his life.

Our son went to New Dawn and we want to highly recommend this facility! From the first phone call…read morewith Brooke and later with Ashley, we knew there was a difference in this facility as compared to others. Our son shared about how much he learned about his own brain, what triggers are, and how he learned to relax as anxiety was an issue for him. The food was amazing and he would often send pictures of the food and he learned that what he put in his body is important to how he feels and previously he was not eating well. I remember when we saw the pictures and read that there was a private chef, we thought the picture was probably not their normal fare! Oh no, it was beautifully presented and our son said the food was amazing! The counselors were patient and made the information easy for him to understand, so he could incorporate changes into his life. The Administrator Donna was fair with Kris and he liked her sense of humor and we appreciate their understanding and willingness to work with our son on a few difficult days when he initially came. We can't say enough - just make sure you are ready to make the change and New Dawn will help you achieve your goals! Thank you NEW DAWN STAFF! P.S. Tried to download pictures, but for some reason didn't work - but just AMAZING food!

Most people do not post a review when everything goes right. They get their care, go home, and…read morecontinue with life. But let somebody get torqued off, and suddenly they are posting everywhere about how terrible the whole place is. So here is one from a happy patient. I have been with Ami Tucker at WellSpace for somewhere around four or five years. Between my health history and my wife having 67 surgeries, we are not rookies when it comes to doctors, hospitals, medications, tests, and waiting rooms. At one time, I was taking 33 pills a day, so my care was not exactly simple. Ami is good at what she does. She normally arrives within about five minutes of my appointment time. She is cheerful, listens, gets down to business, and does not waste the appointment discussing the beautiful clouds in the sky. She is quick, but she is not rushing you out the door. There is a difference between being rushed and being efficient, and Ami is efficient. I once had another doctor whose office said she regularly ran four to five hours late. When it finally happened to me, I arrived for a 1:00 appointment and was told to remain there for approximately four more hours. I said, "Like hell I have to stay here. I'm getting another doctor." That experience taught me to appreciate a provider who respects my time. Ami is also almost unbelievably responsive on the patient portal. I have received answers late Friday night, early Saturday morning, and at about 6:00 on a Sunday. She once apologized for taking a day or two to answer. I told her, "Anybody that gets up at the butt crack of dawn on a Sunday morning and takes care of her patients does not need to apologize in my book." WellSpace has its problems, just like every large healthcare organization. The telephone system can be frustrating, appointments can be limited, insurance companies create hoops, and providers can only see so many people. Ami cannot personally control all of that. The portal helps tremendously. I can check my labs and test results, reread medical notes, see appointments, upload pictures, send documents, and review imaging reports at midnight, five in the morning, or whenever it is convenient. I also believe patients need to do their part. Show up on time. Get the blood work done. Go to the MRI. Take the medicine as directed. A doctor needs those results and that cooperation as "bullets in the gun" to fight whatever medical problem you have. Do not handcuff your provider and then complain that nothing is getting accomplished. Ami once called me her favorite patient. I thought she was being sarcastic, so I asked why. She said, "Because you listen." That made my day. I am not positive because life has always been easy. It has not. I simply believe in appreciating what people do for you. If somebody gives you $100, do not get upset because they did not give you $101. Ami Tucker gives her patients a great deal, including time and effort she is probably not required or paid to give. She deserves a sincere thank-you and an excellent review.

I was very disappointed with my experience. The physician assistant had very poor communication…read moreskills and was extremely rude and unprofessional. I did not feel respected or listened to during my visit. I believe patients deserve better communication, patience, and professionalism from their healthcare providers.