"If you do decide to hire Joe, I strongly recommend that you have Joe SLOW down over the phone, communicate your expectations clearly, thoroughly explain how many stairs and turns he will need to make with the piano, and then determine an agreed upon fee."
I experienced communication issues with Advanced Piano Movers but my piano arrived in good condition and for a reasonable price. Joe is eager to please and very pleasant to work with. However, it is possible that he can work his business so quickly that he misses important details.
It was my first time hiring a piano moving company and Joe said that he had a flat fee of $125.00 for moving upright pianos. While I was looking to schedule the move for the next day or the day after that. Joe requested that he complete the move that night within an hour. I was pleasantly surprised. Joe agreed to pick up the piano at about 6:30 and move into my home. He requested that I text him the pick up and drop off addresses as well as the contact information for each address. I did so and included a text that stated that my unit was on the second floor.
I was informed by the people I purchased the piano from that Joe left their home (in Summerlin NV) with the piano at 6:30. He was to deliver the piano to my home in Henderson NV. Joe was not responsive to my texts or voicemails. At 7:45pm, I still had not heard from Joe and was beginning to be concerned that the piano had been stolen.
When Joe did return my call he proceeded to tell me that he had been to my complex, discovered that my unit was a second floor unit, and decided that he was going to return the piano to the original address because he did not have the right employees for a second story unit. Joe expressed frustration that I had not informed him that my unit was on the 2nd story (as he now stated there was an additional $100.00 fee for second story moves), and I clarified that he had not asked during our initial phone conversation but I did text him prior informing him of such. Joe's view was that it was the customer's responsibility to inform him of a second story move. My view was that it was my first time hiring a piano mover, Joe had stated he had a flat rate, and that it was the business owner's responsibility to obtain all necessary information in order to ensure that their business is run smoothly.
After further discussion on the phone, Joe agreed to pick up more workers and have my piano delivered that night on the condition that the additional $100.00 fee was paid. The piano arrive safely and Joe was pleasant. As agreed upon, I stated that I was still willing to pay the full $225.00 because that is the amount agreed upon to get the piano to the home. However, I gave Joe the opportunity to discount the fee as he later admitted that he had missed the text and only read the bottom texts with addresses. I was disappointed that Joe did not discount the rate or take more responsibility as a business owner. I felt very uncomfortable with the lack of communication.
However, I choose to hire Joe because he had so many wonderful reviews. I truly hope that my experience with Joe was a fluke. I'll let you decide. If you do decide to hire Joe, I strongly recommend that you have Joe SLOW down over the phone, communicate your expectations clearly, thoroughly explain how many stairs and turns he will need to make with the piano, and then determine an agreed upon fee. read more