Used to be good. Now delivers half to a third of the oxygen tanks I ordered. Supplies requests go unfilled. Very frustrating for an elderly man coping with COPD. read more

Quick and easy to get what I needed. The workers were very nice and informative. They offered delivery for my mom since she was not able to get around well. Very please with the type of care that was provided. read more

If I could give negative stars I would. A few months ago, my mom, who is physically disabled due to having polio as a child, applied to get a new motorized wheelchair as her old one was over 10 years old and way past due to be replaced. We made an appointment for her to get fitted for the new wheelchair though Adapt Health. A portion of the new chair was to be covered by Medicare, through my mom was responsible for 20% and the additional cost of adding a lift feature to the existing wheelchair. Fine. We were told 4-6 weeks. It ended up taking a couple months because the Adapt Health person didn't submit it yet. After getting this sorted out we waited a bit longer for it to be ready. The set up an appointment with my mom to bring the chair to her at home and set it up for her. This is where things go further down hill. Before bringing the chair, it was to be paid in full. This was $5000 for the lift and $2500 for the chair itself after Medicare paid their part. I was present when my parents paid the entire amount and and scheduled delivery. 3 months later, they get a bill in the mail for an additional $1600. I questioned this because it was paid in full in order for them to deliver it. They told me to wait and make sure Medicare had paid in full. A month later, they received a call threatening to send the bill to collections if it wasn't paid immediately. Again, it was paid in full before it was delivered. I called before my parents sent any money and asked what the issue was. I was told "the new model was more expensive than they thought". To avoid collections, my parents reluctantly paid the additional amount. My parents are on a fixed income and have been taken advantage of. I filed a complaint with the BBB and the company refused to respond. This is beyond poor business practices and they should give my parents that money back. I have all the paperwork and receipts for everything. This business is crooked and taking advantage of people. I've never experienced such unethical business conduct. read more

-5 STARS If it were an option. I live on enteral nutrition, only. I have told them for MONTHS to please come fix my feeding pump or send me a new one, but no one ever calls back or comes or the pump has not been replaced. nEvery time I call back, it's not in their system that I requested such assistance. I consider myself to be calm and patient, but this is ridiculous Friday I was promised someone would contact me that day, maybe Monday. Nothing! call them, today Monday, wait on hold for the usual 15-20 minutes, and get a very nice young woman, Esther P. I nicely explained the situation and ask to talk with her supervisor. She tried many times to get one, but none were responding to HER requests! Esther was very apologetic and really wanted me to get the help I needed, but she tried. I ended the call by asking someone to call me back tomorrow and I will be closing my account, calling the hospital, my insurance and the better business bureau and reporting this entire mess. There is no after hours number or employees to help if you run into a situation that needs immediate attention. I agree with others, this company used to care about their clients. Now it's only about money. Their affiliate in Gastonia that was supposed to contact me is totally unprofessional. I do NOT recommend this company at all! Run, fast!!!! Esther, thank you for trying. Find a better company to work for. read more

Ordered supplies as advanced suggested. Risperonics Dreamwear changed their headgear configuration but Advanced gave no notice of the change. Since Medicare only supplies that one simple but absolutely necessary part every 6 months, Phillips leaves it out of the bag but no one at Philips or Advanced tells you! Open the bag and assemble your new mask and discover you can't use it! Call Advanced and they make it look like you should have known this! Very simple notice to the patient when accepting the order would work! They didn't do that! New owners?? read more

we Have an older sleep apnea machine. They no longer sell parts for it so we have to buy on amazon and because we are "not current customers " they made us wait for help getting a print out required by law to get a dot physicAl. After waiting an hour they told us they were "too busy" to help and come back in a couple of days when they had more help. (Printing the form is at no charge) So I guess this customer, who waited an hour, wasn't as important as the othe TWO that were waiting 10 minutes behind me!!! The service has really gone downhill since they were bought out by Adept! We had been customers for over 15 years! Shame shame shame to treat older customers that way! read more

As a health care provider I get that COVID negatively impacted everyone. The lack of attention to customer needs as basic as oxygen is unacceptable. My mother was ordered home oxygen and it took three calls to get it delivered. The technician was more concerned with my husband fish tank. The tank filler never worked properly so she could not go outside her room. I made 2 calls to get help with the filler and calls were never returned. I called Lincare and within 2 hours a portable oxygen tank and concentrator was delivered. It again took 2 calls to get the equipment picked up. I'm so embarrassed that I had recommended this company for years . Please find another company. If oxygen is needed Lincare is wonderful read more

-This company is now called Adapt Health. A long time ago, it was a very efficient company. Now, you go through an automated phone service, and then no where. You can't talk to anybody. If you are able to go through, you leave messages. Lucky if you get to the right person, otherwise, you will be transferred from one person to the next. Finally, you just quit working with them. On the other hand, you just might get lucky. So what happened to Advanced Home Care? Did it merge with another company? Maybe they did. And, in this process, policies and procedures fell apart. Now, if you still want to work with them, try to go in person to their company, and see what happens. I give up!----Victoria D. read more

I was given the wrong information by 3 AHC employees regarding travel with oxygen concentrator. I ended up in Hawaii when my equipment failed. Advanced did nothing. I had to purchase a concentrator ($3500) in order to have oxygen. They did try to sell me one but would not service the one I rented. I spend 1-2 months waiting on CPAP supplies after ordering. They continued to bill me for oxygen concentrator! Don't use this company! read more

I know our healthcare system is broken, but this is ridiculous!! Company known as AdaptHealth now. Horrible!! My doctor ordered a c-pap compliance download and a new c-pap machine. Two weeks pass and no contact. I contact my doctor, he once again contacts Adapt. Another two weeks pass with no download and no contact about a new machine. I went in and they could find no order from the doctor even though my doctor had given them orders twice. I went into the retail store with the memory card and they looked as me like they didn't know what to do with it, so they printed the results out and handed them to me. What??? I want to take my business elsewhere, but I'm not sure there are any better options. Still no new c-pap machine. read more

After reading all the awful reviews, I was almost intimidated to call this company! But, it was necessary for me to do so! To me complete pleasure an surprise, I was handled quickly with kindness and an efficiency seldom seen in today! My problem was solved! Thank--you so very much, because when you are in need, this kind of resolution is essential!! read more

I concur with all of the reviews.....have called 4 times to order CPAP supplies, always get an answering machine, never get a return call. Am ready to turn in my machine and try elsewhere. read more

You can never get to the right person or location. On CPAC machine and when an adjustment is needed it can take 2 weeks then are told the machine is working properly. I was then told someone would get in touch with me. That never happened. Personnel are rude. Walked in one time and the young girl asked if I had an appointment--never said hello. The whole time I was there I was the only person in the store. The store I deal with is on Westchester but I believe the way they operate there is part of their business culture read more

They were charging me $1300 for a knee scooter I could get from Amazon for $125. I didn't know until I got a second bill.

This company is very hard to do business with for CPAP supplies. I have been using a CPAP for 15 years and had to change suppliers due to an insurance change in 2017. It took two months for Advanced to process my new CPAP and supplies order. When I went to order normal supplies their local office told me I was eligible to certain supplies in 3 months, when I went to order over the phone their representative told me it was six months. What the local office told me and what their home office told me were different. When I received my supplies the paper work stated what the local office had told me. The first order they also sent the wrong type of mask. Placing orders and receiving them with this company is next to impossible. If I had any other supplier choice I would go elsewhere. If you have alternative suppliers available run to them as fast as you can. read more

Never had this much trouble getting thru to any company. Leaving messages for four or five days now for a non-functional wheelchair has resulted in a complete void of response from this company's tech support department. They don't have enough trained technical professionals to handle the demand. HELP! read more

Should be called "advanced home theft" Claims to be non-profit but their store and home services are many times more expensive than anyone else around. They are part of the problem we have in the US with outrageous medical costs! read more

I wouldn't recommend this company to my worst ENEMY! The actual home health people are a mixed bag, some very good, some truly awful, but the corporate side is filled with unfeeling, uncaring jerks! My husband died at a hospice home, and an hour later, when I wasn't even home yet, they were calling to pick up their equipment! They didn't think I would have wanted their crap out of my house as soon as possible anyway? I would have called them when I got home!! read more

Horrible company. I have had just one interaction - delivery of an air mattress and hospital bed - and it was a complete fail. Delivery person dumped the equipment, left no instruction manual, and left us to troubleshoot the equipment on the first night. Very frustrating. This is typical for home care companies. AS soon as their payment is received that's all they care about. ZERO customer service. Even the person on the telephone help line was incredibly unintelligent and rude. read more

I own 2 companies. They employ 20+ people. This is the worst company I deal with. Bar none. The phone staff in NC was pointedly rude. The Respiratory Therapist I saw in Winchester, VA was very difficult to even be around. I was told my insurance would no longer cover my CPAP supplies until I went in and chose a new mask. Mine was discontinued. I took half a day of my life to drive the 2 hours to Winchester only to be told I only had 1 choice. Take it or leave it. The leadership at the top must be just terrible to have a company so permeated with the carelessness you will find in Advanced HA Home Care. This industry should be filled with caring people instead you have a money grubbing attitude. read more

Try to actually speak to a person at Advanced Home Care....don't plan anything other than sitting on hold and listening to the "all representatives are currently assisting other clients. " Equipment deliveries are a nightmare and the retail store is no better. They need some competition so maybe they can learn lessons in customer service. read more

On vacation and had trouble with my cpap machine, tried to reach Advanced Home care and that was useless, no one available to answer questions, in their world I guess no one ever has problems on Saturday or Sunday, just pitiful! read more

I am dealing with the Winston Salem Store and I will turn them in to the BBB. I order some supplies from the for my CPAC and finely got them. When I open the box it was not even what I ordered so I tried to call and like everyone else I got the answering machine and on hold for 30 min. and still had to leave message. They are going to bill my insurance and me for all these things and I did not order!!! I will be calling my insurance company and letting them know what's is going on. I am going to start ordering from someone else. read more

No credentials were ever shown to me by the 5 or 6 people who represented the care team. These unprofessional, unhappy, seemingly unqualified "therapists" should be penalized for charging Medicare a dime for seeing me multiple times. Totally fed up, I cancelled any future business with this firm as of April 25, 2018. Greensboro, NC. read more

Never in my life have delt with inexperienced people in my life they have no communication whatsoever with the doctors and one of the nurses I'll leave her name out does not know nothing about drawing blood tore my father's arm up his arm was literally black and blue all the way around. I highly do not recommend Advance Home Health Care. read more

This company overcharged me for medical equipment that I could have purchased online for 40% less. It was supposed to be billed through my insurance but after four months they converted it to a purchase and billed me for the full, remaining amount. And the amount I owed was still more than what I could purchase it for online. When I tried to return it they said they have a no return policy. They are committing insurance fraud by overcharging in order to up their return from the insurance companies. My advice is to shop for competitive pricing for medical equipment and file your own insurance. read more

This company has more problems and bad staff than can be imagined. It seems like this area does not have any good options for medical supplies. They did have a decent sales person at one time(4 years ago now). When I left a facility and was needing supplies, they did send out someone with everything I needed in their car. For cpap supplies, they are horrid as they cannot do everything in one go. I am in good standing with the company, but I have to go there to order, then return a few days later to pay an estimated amount, then go home and wait a week or more for the supplies, then wait for them to file insurance and then I have to do a final amount. Tired of their problems. read more

Worst company I have dealt wi in my life. Has lower back surgery. While trying to recover I was set up with " wound care" and physical therapy. Myself and my wife had went though 4 different "wound care people before we found someone we could trust. During that time we were canceled on and had a theft in the house from this company... then while setting up PT I had a death in the family and explained I needed a week for funeral and burial.. that did not stop them from setting up two appoints during that week so they could try to bill out my insurance company... the best part I had the two ding bats calling me while I was at the funeral itself trying to get me to cancel and appoint that I never set up... phone call was recorded and sent in to the insurance company. Crooks do not use them.. asked for another company because they do not care about your wellbeing. You are a pay check. read more

Without a doubt the worst company I have ever dealt with. No one answers phone. No one follows up on issues. Now an Audit Team has been created which does nothing but cause more problems. I started my order on 9/10 and today is 10/1. I still have no new supplies, I have had no return phone call from a message I left per their instructions since evidently no one ever answers a call. I have just sent an email requesting they call me and give me an update. All below are correct though that they are stellar in receiving payment. What a mess they are is right. read more

These people can't anything right over the phone. They sent supplies I didn't order. They sent me someone else's supplies. They didn't correct the billing info and billed me for the the return anyway. I'm finding a new supplier. read more

This company is a mess. Their system for CPAP supplies is maddening. Long complicated stories. I would like to be able to order supplies on-line but there system sucks. I became eligible to order certain supplies but the last email link they send me previously said something obscure that I don't remember when I used it basically indicating a no go. So I had to call once again. The on-line thing is worthless. You don't get any detail and you always have to call and that will take a while. Today I got 5 identical notices that my order it on it's way. They make things unnecessarily complicated and you will spend a lot of time on the phone. Unfortunately you may be stuck with them once your relationship starts through doctors. read more

Lousy Customer Service. Made several calls to local store in Greensboro, NC, with questions. Never got a return call. Stopped by store to ask question which was inconvenient for me as the store closes at 5:00pm. Luckily, the product I was calling about was in stock. A few days later, I called to request information on another product.....4 phone calls in two days and no return phone call, even after I mentioned that my mother had fallen, hit her head, and spent more than six hours in an emergency room. Frustrated, I also called the national office and after 7 minutes of being on hold, got transferred to a customer service rep. who put me on hold again to find the appropriate person for me to speak to. After holding for a total of 10 minutes, I was routed back to the options menu and told that if I didn't punch in my party's extension I'd be disconnected. I hung up in frustration and disgust. Find another place to do your business...NOT recommended. read more

The company overcharged me for their services. After many telephone calls they offered one excuse after another. I never received a full accounting even though I wrote the executive in charge. The company were even going to charge me for repairs to a hospital bed that I rented and was falling apart !! I would advise other people never to do business with this company. One star is far too much to give them. Buyer beware !! read more

Well I have read some bad reviews about this company but there are some good things about it too. I used this service several months. I had several different nurses and only one was unprofessional . They were very attentive to me. When it comes to personalized care I couldn't have have ask for anything better . The company it's self may need internal help but I recommend their nursing staff to enyone. Thank you for taking care of me. Jane Wadsworth . read more

They rip people off. Use them one time they bill insurance company and you for same amount for months . They turn in on your credit when insurance company catches on to their scam. read more

This place is a total rip off! They left a huge oxygen tank in my home along with the oxygen concentrator my dr had ordered. I can't lift anything over 15 pounds so I told them not to leave the big tank. The guy said he HAD to in case of power outage. I'm billed for it every month for two years now and when I called to tell them I didn't need it and to please come get it. They said I'd have to bring it in myself. Once again....I can't lift it! Today I called because my concentrator keeps alarming when I cut it on. I told the lady I needed it to be serviced. Once again I was told I would have to bring it in. I tried explain I can't lift it and live alone, but she said that's the rules. I then told her I thought they were there to help Aid handicapped people and I think it's a shame the way they do things. She hung up on me. They don't care about the patient...just the money. I'm going to try to find another company to get my oxygen through. Never advanced home care again! read more

I encountered a couple during Hurricane Florence in shelter. The husband was on oxygen, supplied by this company in Rockingham NC, 30 minutes from their home. On Tuesday before the storm, the wife called the company and requested extra tanks to be delivered to their home so they would be able to ride the storm out if they lost power. The company representative stated that they do not do that. The couple lost power and had to go to the hospital for shelter. The hospital sent them to us for shelter as they needed the hospital bed for sick patients. When power was restored, I contacted the company and requested a tank be delivered so they could get home. A ticket was created that went to their delivery person. Then she double checked and stated that they would have to go to the retail store in another town, that was 30 minutes on the other side of the patient, and would not be able to deliver. After hanging up,we received a call giving us a delivery time for the tank. I thought they had a change of heart and called back. No, the delivery person had received the ticket before it got deleted. They were still going to have to drive to the retail store 30 min away. The wife had her own health issues. They rely on her brother for transportation. This company showed no compassion for their situation and would not make an exception during a hurricane that caused power outages and major flooding in our area. Other O2 vendors in the same town these people lived in would have supplied extra tanks and delivered a tank to our facility to get them home. Another hospital had referred him to advanced home care. They want to change companies, but because of some Medicare billing, they have to stay with them. If I ever have to recommend an oxygen vendor, this company will not get the referral. Thumbs down all the way. read more

I paid up front privately for 1st month rental of hospital bed and specialty air mattress. 2 weeks later Hospice became involved taking over the rental costs. Mom died 5 weeks later. During the 7 weeks the specialty air matress had constant issues. Advance when called would say they were short staffed and I had to wait for replacement to be delivered. 8 days after the equipment was picked up Advance sent me a past due bill threatening collections. I called and explained I paid up front on delivery for 1 month and Hospice took over 2 weeks later and paid. Billing Rep insisted I owed this from the the original delivery. Hung up and called back to have another billing Rep tell me oh I see your payment, don't understand why it still shows you owe, they even show Hospice taking over. Told just ignore the bill. Well if they don't correct this good luck putting my deceased mom in collections. WILL NEVER USE THEM AGAIN or recommend them. read more

Dealing with customer service is a nightmare. They are not helpful. They don't service the equipment which causes machines to stop working. They billed me for home visits that didn't happen and when questioned about it, I was told "there are notes in our system that says they were there." Happy with the nice guys who brought my machines, too bad you can't just call them and skip CS. read more

I was anxious about getting a cpap, but from the moment I walked into the retail building they put me at ease and relieved any anxiety I had. They are all so kind and so professional, very personable people. It was a pleasant change from the hustle and bustle of the rest of the world, especially a medical office. The phone staff for AHC is top notch, even to a long time customer service manager like myself. They really go out of their way to take care of your questions and any issues that need addressing. I could not recommend AHC any higher. One of the best experiences I've ever had with a company, which is terrific since I plan to be doing business with them the rest of my life! read more