Omg, the receptionist in Dr. Heistein's office is devoid of any compassion or helpfulness. At the…read moresuggestion of a friend I contacted his office. I am trying to find a plastic surgeon for breast reconstruction following breast cancer surgery. I shared my intent and desire to see the doctor. I could tell from the beginning that this was a person who loves saying no. She was rude, condescending and had prejudged that I shouldn't see the doctor. She first tried to tell me to see the surgeon suggested by my oncologist surgeon. I told her I didn't care for his manner or plan for reconstruction and wanted to see Dr. Heistein. At one point well into the convo, she says, "I just don't know what it is you want." I want reconstruction on my breast on which I had surgery for breast cancer. She proceeded, without having even seen me, said that some breasts are just not candidates for reconstruction. Some breasts are mangled and have a big ball of scar tissue and just aren't fixable. She ( a receptionist, not a doctor) said that to me with absolutely no knowledge of my situation. She eventually told me that they take Medicare but not Medicare advantage and so can't help me. I said well, you take Medicare and she told me I would be paying a huge amount out of pocket. Still, she'd never seen me, hadn't precertified me or anything else. It was a horrible experience and I suppose I should be glad not to deal with this person ever again. Dr. Heistein should know how horrible this person is. If he knows and he's ignoring the issue, shame on him. If he doesn't know, someone should tell him how awful she is.

I cannot recommend Dr Heistein enough- when all else was lost, and it felt like I was up against…read morethe wall they were a breath of fresh air. He was a previous surgery that I had done with a very reputable group in town that went horribly wrong. I cannot recommend him enough, and I wish I would've gone to him initially. As I would not have been in this situation. One of my friends recommended him had a lopsided stomach, and breast Asian, as one of my implants had ruptured. My scars are smaller than what they were initially, and it's a better job than what I had the first time with my prior surgeon. Considering that this was a replacement, I cannot recommend Dr Heistein enough. What are you waiting for, book your appointment today, and you will feel right at home !!

*** CHOOSE ANOTHER SURGEON ***…read more Before making a decision, please take a moment to read my story below and see photos of the devastating results I experienced, along with comments from other patients who faced similar outcomes. UPDATE: I will continue to share updates based on responses to this review received from the practice. Over the years, I've reached out to the practice multiple times with no reply. Meanwhile, I continue to endure painful and costly laser treatments, hoping for even slight improvement--and this experience is still part of my daily life. In response to earlier (now deleted) comments from the practice, claimping they didn't recognize me as a patient, I've attached a document provided by my surgeon, Dr. Mark Mason at Southlake Plastic Surgery Center. The practice is fully aware of the harm caused by the procedure, yet I never received the promised refund, despite multiple requests to help offset my ongoing treatment costs. While this may be "in the past" for them, I live with the consequences every day. I wish I had spoken up sooner; perhaps it could have helped others avoid a similar fate. The photo in a swimsuit was taken three weeks prior to my surgery at this practice. The surgery left me with severe skin discoloration across my entire abdomen and section over six inches tall and wide of puckering, which now prevents me from wearing a swimsuit. I'm sharing these photos so others can see the impact of my experience. Please, choose your surgeon carefully.

So listen ladies, when coming to get implants, make sure you have an open mind. This is why,…read more I have been flat my whole life. I mean barely a bomb, and I went in hoping to get that one piece of confidence I lacked from Dr Mason. I'm 5'9, and I didnt qanr stripper boobs that wouldnt match my body, but something that looked pretty natural. Recommendation: 1.Take in a pic of what you want to look like on your 1st or 2nd visit. 2. Have your schedule wiped clean for a week or 2. Or have a great husband "like me". 3. When you wake up, they will look weird, that will change. For 3 months they will change. For some longer. 4. Dont expect to not wear a bra just because you paid for them, but its ok you dont. 5. Use that cream and massage scar when applying. My scars look great 1 better than the other. I've been excited to be dismissed , but its always great to see the staff. Sensation may not come back in the nipple immediately, but one has more sensation than the other and I'm at 6months. Hope this helped, ask me anything anytime. I will definitely refer them. Great place to be and staff to see.

Doctor Rihani and his team provided me with exceptional service. I had a small cyst on my nose and…read morealso had a time restriction to have it removed due to insurance purposes. I was able to get a consultation and schedule the removal in a timely manner. I am very pleased with the results and can barely see the incision which will vanish over time. The results make driving from Dallas to Southlake a breeze knowing I am receiving exceptional service from the whole team.

I highly recommend Dr. Rihani. He is an excellent doctor who listens and offers great feedback. I…read morerarely have been a doctor that I actually enjoyed seeing, but I don't mind going to see this doctor. It's very easy to get appointments. The staff is amazing, very friendly with great senses of humor. More importantly, the doctor does great work.

Very unprofessional and rude. I told the doctor I was on GLP-1 and asked to reschedule my surgery -…read morebecause you should be off it for multiple weeks before you have any surgery. Although I had already paid in full, they refused to just postpone my surgery for a week or two so I could get off of them fully, and instead told me "I would be fine" very dangerous and unprofessional scary.. They told me to take my business elsewhere. The anesthesiologist (who is the doctor's wife) was especially rude.

On 12/15/25, Dr. Bogdan performed my facelift, neck lift, and an under-eye fat transfer. I expected…read moregood results, but the outcome truly exceeded my expectations. The improvement in my face and neck is amazing, and I couldn't be happier with how natural everything looks. Dr. Bogdan did an incredible job, and I'm so grateful for the care and skill that went into my results.

Dr. Rumalla and his staff were outstanding ! I was treated extra special from everyone at this…read moreoffice. I had a tummy tuck and I am absolutely ecstatic with my results!! I would definitely recommend this Dr for your cosmetic surgery needs ! He really does care about your well being and he makes sure you are comfortable and in the least pain possible! Highly recommend very professional

Very impressed with Dr Rumalla and the staff. They made me feel comfortable from the consultation…read moreuntil the surgery. With Covid-19 they took extra precautions to ensure the health and safety of everyone involved. I will be recommending him to friends looking to get work done

I do not even know where to begin. I chose Dr. Obaid after…read morehaving five different consultations with five different board-certified plastic surgeons in the Dallas metroplex area. He was the one I felt most comfortable with. His nurses Angie and patient coordinator Melissa Have been there for me from the very beginning with any questions that I had. I scheduled my surgery two months out. And the morning of Dr. Obaid came in there and drew on me and all the nurses and anesthesiologist were very nice kind and considerate. Dr. Obaid may not be the cheapest, and who knows if he's the most expensive but you pay for what you get. He truly is a master at what he does- he is an artist. I am one that has had five different breast argumentation's in the past by different board-certified plastic surgeons. And he just made me look like a brand new person. My body looks amazing and I can't be any happier and I'm healing very well. If you're wondering what all I had done I had a mommy makeover as well as bodytite to the moms area with liposuction. And liposuction 360, also I had liposuction and bodytite to my chin area and liposuction and bodytite to my arms. Basically I had the works done and he did a fantastic job!!!! Also wanted to give a huge shout out to Lisa in the OR my overnight nurse she was fantastic and that's not even the best word that I can use for her ,because there was no one else that could have put up with me every five minutes needing something without getting frustrated or annoyed. I thought I was sleeping for 2 to 3 hours every single time I went to sleep in the recovery room but really it was just for five minutes and then I would wake up needing something else. Lol I wish I could have taken Lisa home with me. And my morning nurse was phenomenal as well. his staff is truly amazing. but needless to say my experience has been phenomenal and if you're looking for a board certified plastic surgeon then look no further than Dr. Obaid

I am amending a review I posted earlier in the week. I had originally given the office a 1 star…read morerating because of the lack of communication and other factors (the original review is below). However, Dr. Obaid called me personally to rectify the situation. If only all Doctors cared this much about what a patient went through! Our case is a very small cyst that has to be removed from my son's head, and he could just as easily moved on to bigger cases. I am extremely impressed that he would take the time to call us and actually cares about what happens to my son. Original Review: If I could give this office less than one star I would. We had a consultation to remove a small cyst from my sons forehead on December 1st 2014 at his Southlake location. I was told that they would get back with me within a couple of weeks once benefits had been verified. I gave them over a month and when I still had not heard back I called and was told that someone would get back with me. Almost two weeks later still nothing. Called last Thursday and was told by the office manager that the person I needed to speak with was on the phone and that she would get back to me within the hour. 5 days later, I called again to be put on hold for almost 10 minutes only to be told that we have not met any of our deductible. I do medical billing and am well aware that we are over halfway to our deductible. I thought that after waiting this long at least the information would be correct. I was looking at my benefits page as I was speaking with her. Absolutely deplorable professionalism. Not even an apology. I guess that since we were not there for high end cosmetic surgery, we did not qualify for professional, courteous or even accurate service.