While the actual interaction with the ophthalmologist Dr. Kurica was pleasant enough, I felt the…read morestaff unprofessional and the scheduling of appointments severely lacking in customer service. Bathroom was in need of attention. It is a large practice. I wanted to go to the uptown office but because I wanted evaluation for cataracts, I had to go to the Metairie office. I was seen by a technician who wore sweatpants as a uniform. Seriously? She did the refraction. Several times I told her that the images were NOT clear to me. Eyes examined and seen by Dr. Kurica who said I didn't have cataracts. Great. Given an rx and he said, "It's practically the same as your old one; I just tweaked it a bit". Got glasses made at Costco and the rx was WAY off. Costco said there was a BIG difference between previous rx and new one. Definitely not a "tweaking". Tried to get a return appointment for correction and was told I had to see same doctor and got an appointment for 3 weeks later! For second visit, the waiting room was completely packed. Several people in wheelchairs. Was seen by same technician as first time. When I explained my situation she immediately blamed Costco for error. When I pointed out that the rx he gave me was significantly different from my previous rx, in spite of him telling me he only "tweaked it", she said, "Well his idea of tweaking is bigger than our idea of it". ???? Went back to waiting room but it was so crowded I chose to wait in the hall. Looked like a COVID factory in there. My appointment was at 1:45. By 3:00 I still had not seen the doctor. I asked a few times about the delay and was told they were really busy (obviously). Clearly he was over scheduled. Finally I grabbed the doc between exam rooms and told him I'd been there since 1:45. Shortly after I was roomed. Doctor came in and did his own refraction and admitted the technician did it wrong. Gave me new rx. So I had two visits and an afternoon blown because of technician's incompetence. Not to mention time and material wasted by Costco. Now I have to go back and get another pair. I do not recommend this practice. No offense to Dr. Kurica but his staff needs training and improved dress code to look professional, and scheduling needs correction.

I developed serious issues after cataract surgery. The doctor told me to call immediately if this…read morehappened. I called every possible extension and no one answered the call. I left voicemails and no one ever called me back. I then called to make an appointment and was told he didn't have anything available for 3 weeks. I had to go see a a different doctor in a totally different clinic.

Staff does not answer the phone or return voicemails. I had an infection post-op but could not…read morereach anyone.

Waiting time is horrid & parking lot exit (with time-in ticket) usually doesn't work. When it…read morefinally works you get to pay $5 because you were there so long. My doctor is great .. but the practice needs to do a better job of scheduling appointments.

Doesn't deserve 1 star not the best caring staff there they look like they're miserable and it…read moreshows with their service wouldn't recommend!!

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Visited this office for the first time. I was very pleased with service and care from all staff…read moremembers. Dr Auro was a very soft spoken, gentle speaking person. I really appreciated how he took his time explaining my condition and not rushing me out of his office. So glad he was referred to me by my eye doctor.

Dr Arora has been my go to retina doc for years, and recently became so successful to open up his…read moreown practice. Everything about his new place is an almost idealized sort of experience. I came in for my check up and immediately got greeted by a very attentive and professional staff that got me going. After a very brief wait, a tech called Tisa took me to an exam room and took very good care of me; she was very friendly and efficient and made me feel calm. Dr. Arora came in a few minutes later and gave me my check up very efficiently. He was again very attentive and willing to answer all of my questions. He surprised me by remembering about me and my family, and asked about them. He made sure that I knew everything I wanted to know and took the time to allay all of my misgivings and questions. Dr. Arora and his team take you back to a time when Drs actually cared about patients. He is not only one of the best at what he does, technically, but also takes the time to make you feel comfortable with the whole process.

I have been using Warby Parker for Rx eyewear for a few years now and have always been a fan of the…read moreMagazine St. location. The team there is patient and very helpful. The whole Warby Parker concept is somewhat unique, but the team at Magazine St. has always been more than accommodating and helpful with any issues I had. Definitely recommend this location!

Special thank you to Jess for adjusting all of my frames today so they fit correctly! Jess was…read morekind, fast, and super helpful. Great location, everyone is always so eager to help.

I have been a patient for a few years and I am completely satisfied with the care I receive. Dr…read more Lanous is extremely knowledgeable and a very compassionate physician.

Went to him with a stye (chalazion) and was told I could have it cut/drained or have a steroid…read moreinjected. The ladder "would be less painful and leave a small mark under my eye for about 2 weeks". 5 months later and I still have a bright white sack of steroid fluid under my eye that looks like a pimple. It has barely changed since the day it was put in. After inquiring about it several times, I was told to be patient and put makeup on it. I would have NEVER chosen to go this route had I been told I might have this for months, years or even permanently. Very disappointed with how this turned out. Update: Perhaps due to this review, his office refunded my co-pay. He also called and asked to have another look, but I had already started to see another eye doctor.

Had excellent service, the sales associate was extremely knowledgeable and very helpful full,…read moregreat product and excellent quality highly recommend this optical store front

Now let me be upfront, I've never used this place for eye exams for me or my kids, never bought…read moreframes from them... however I have used them twice for issues involving my kids' eyeglasses.... that's what this review will cover.... I've had 2 instances in the last 6 weeks with my kids and their sight equipment... first time baby girl had the leg on her glasses come off when the screw fell out. I didn't have a replacement screw and I didn't feel like driving into Baton Rouge to the place where the glasses were bought so I figured I'd pay whatever they charged to get it done local... stopped in asked if they could repair, didn't tell them I'd never been here before.... they said sure in under 10 minutes glasses back together and in my hand....I say what's the cost? They say nothing, free service...to myself I'm like Damn that's great! Thank them and leave.... A few weeks later the boy comes in with the lens out of his glasses... dropped them he said.... Back I go, the folks here look at them and 10 minutes later completely repaired.... how much I ask? Nothing, free service they say.... again I'm like Damn that's great! I'm pretty sure they know I've never used them before for eye exams but the staff has been 100% friendly, efficient and professional.... they offer exams, frames and lenses and after my repair experiences I'm thinking I may have to start taking my kids here.... I'll wholeheartedly give them my endorsement because if my experience as a non-customer is any indication I expect they treat all their customers great!

I've been going to St. Charles Vision for some time now to take care of these ol' peepers my…read moreparents graced me with. The fact that I'm horrible at taking my contacts out and blind as a bat (bats can probably see better than me), makes me a wonderful candidate for eye issues and updated prescriptions. The techs are always super sweet, and don't leave me hanging around blind for too long. I've been seeing Dr. Lappen on my last couple of visits, and he answers all my ridiculous questions. I know that I'm not "legally blind", I shoooould probably take out my contacts once in a blue moon, at least, and my eyes are not perfectly shaped like cue balls (and that's okay). I haven't bought glasses from this location in a long time. I bought an expensive pair quite a while ago, and after my sweet sweet puppy ate the temples off of them, I needed to get them replaced. There was a bit of a snafu when the temples finally came in and they were the wrong color, but I was told because of issues they had had with this company they were no longer going to carry them. Either way I'll be more than happy to update my review when I get fresh on that four-eyed game!

Awful customer service. Twice I have called to book an eye appointment, and twice I took off work,…read moreshowed up only to be told they had not booked enough time so the appointment was cancelled and would have to be rebooked. It took over a month for my contacts to arrive, and the prescription was off, so I could not read. When I called, I was told the doctor had moved to another location, so they could not handle it. My experience with this location was awful

I had a problem with a long wait time from a eye clinic before so changed to this clinic a year ago…read moreand I am really pleased with it. When you go in you will be treated with very welcoming front desk and they call or text us to make sure come 15 min early to the appointment. When I have eye exam appointment it's really quick; you usually don't wait any longer than 5-10 min and get done in 20 min. They have a lot of modern technology like retinal screening that you don't need to dilate your eyes for exams to quickly get over the exam and it only takes few min. After everything was examined, the doctor (Dr. Carlin this time, Dr. Waguespack is great too) came out and explained everything and answered all my question. While everything was quick, it was not rushed and and I got a comprehensive assessment and clear feedback what I should be doing to better my eye health. The best part was the staff; the front desk was so nice, checked on my well being and made sure if my insurance was able to cover without asking. After ordering contacts she deliberately give me a lot of contact solutions to take home and I was so thankful. It was such a very good experience overall.

My family and I were on vacation and my only pair of contacts ripped. We were visiting New Orleans…read moreand made a pit stop in Baton Rouge for the kids to run around. I needed a pair of contacts since I was not able to see and with this heat it's almost impossible to keep your eyeglasses on your face without it slipping off. I searched for the nearest optometrist office and this office popped up. Luckily, they were able to take me in very quickly, and Dr. Carlin was able to see me. He was very knowledgeable, patient, and very accommodating since I had my two littles one with me. I have really dry eyes so he gave me several pairs of trial contacts to try to see which one fits my eyes best. Dr. Carlin did a very thorough exam and explained everything to me. In between the exam he'll also check in with the kids to make sure they were not bored. Ihighly recommend this office and Dr. Carlin. His professionalism and his knowledge made me feel comfortable walking into this office, and knowing I'll receive the best service. Your eyes are really important so I'm glad I was able to take care of it with someone I can trust.

These guys have been taking care of mine and my family's eyes for a few years now and all of us are…read moreso happy with the level of service we've received. Everyone is professional, kind, and knowledgeable. Most importantly, we have all been made to feel as though we matter and our care is truly the most important part of the business. Recently I was talking to a friend of mine who lives pretty far away. We came to the realization that we were both patients. Although there are many practices much closer to her home, she wouldn't think of making a change. Truly a gem.

Visited this office recently to become re-established with an optometrist after relocating from out…read moreof state. The staff were friendly and Dr. Mike was great. Will return for my next annual appointment! :)