Front desk was helpful and kind. The techs I worked with were also nice and not rushed.read more

The Indian woman who sits at the front desk is terrible with patients. I have visited this office…read moreseveral times and every time I visit I witness how she treats those who approach her desk and is rude and dismissive. I walked in to make a schedule, which I've done before with no issue. This rude woman hands me a card and tells me to call scheduling. I've made appointments in person before with no issues. The office wasn't busy and she claimed the scheduler was out for the day, which was a complete lie. She has no patient advocacy skills and should not work in patient care.

I went to this particular Rayus because the staff are very kind and friendly. That's why they got…read more2 stars. It's been nearly 3 weeks and I have no mammogram results. I called and was told they would expedite them and call me back today - - well, it's tonight and no call. I've checked the patient portal. Nothing. Somehow I'm sure that they already billed my insurance - - they get paid whether we see the report or not - - something needs to change. I will find another facility from now on. Unfortunately I will have to continue there for my bone density if I want to continue getting comparisons but everything else will be elsewhere.

I had a very disappointing experience at Rayus Radiology, Wellington FLa. I arrived on time for my…read morescheduled appointment and was waiting to be called back when I was unexpectedly called to the front desk and informed that the medication required for my test was not available. There was no prior notice, and no one contacted me ahead of time to reschedule. This caused a major inconvenience and wasted trip. I hope the office improves communication and ensures necessary medications are in stock before confirming appointments so other patients don't experience the same frustration.

On December 16th, 2021, I went to Wellington Regional Medical Center Outpatient Diagnostic Center…read more(ODC) for mammograms and ultrasounds. My experience was wonderful. Starting with scheduling, Karen was very patient with me, fitting my busy work schedule with the testing schedule. Angelica greeted me nicely upon arrival, and sign-up was easy and short. I did not have to sit and wait. Right away, Narkeisha, the mammogram technician, came to pick me up explained the procedure to me regardless of my clinical background. Then, Natalia greeted me and was very professional for my ultrasound. The completion of both tests was under one hour. I did not experience any long wait. Great experience. This place is fantastic. I would highly recommend it for your no-delay testing. I am so glad I chose (ODC) and would highly recommend it to anyone.

Had a 1pm appointment, had to wait 30 mins before being taken care of. Once called to the mammogram…read moreroom, the experience was painless and uneventful. The wait was long and that is why I gave a 3 star rating. I didn't think they were so busy that I had to wait. As you can tell, waiting is not something I like to do for a long time and in an empty waiting room, 30 mins felt like forever.

This location does a pretty good job handling it's clients. It's conveniently located, had a nice…read morewaiting area and the staff are friendly and helpful. BUT... The phone process of scheduling an appointment is the worst of any company I have ever experienced. The call center is hopelessly backed up with waits of greater than 10 minutes being the norm. The hold messages gives no indication of how long the wait is expected to be and for more than the past year has been playing a message that blames the delays on the transition to a new medical records system. Management should ALL be terminated for gross incompetence.

THE WORST! First, the good- the people who work there were actually lovely. They were helpful and…read moreon time. My test was labeled STAT by my doctor, so here is the bad. The test was completed at 8:40 AM. I was asked to wait in case radiology had questions. Well, no one was there, so they sent me home 40 min later. Did I mention this test was supposed to be rushed? It is now 2 pm the next day, and NO ONE has read the test. I have canceled 2 doctor's appointments, and I am hoping they will have it by the end of the day today. I spoke to someone who said they didn't have a radiologist to read it. WHAT? That is all they do. I am pretty sure it is remote at that. I will never return. What gross incompetence. The fact that the test was labeled STAT and no one has looked at it is beyond comprehension. Maybe they should listen to their own message (which I did for the better part of 30 minutes) about how they are on top of things and care ablout patients. Just horrible.

The staff here is very unhappy. As such, I shall not call anyone out by name. Anyone who has worked…read morein a large company can see the signs of a berated, micromanaged staff. The lack of empowerment, uplifting, or training from the powers-that-be is always incredibly evident with the type of care a staff is emotionally able to offer their clients. This place has definitely turned their staff into "just here for the paycheck" people because it is evident they are CAPABLE but they're certainly not enlightened or encouraged to give the best care they can. This fish rots from the head.

I wish I could give 0 stars. This is the second bad review I've ever left in my life; I rarely get…read morethis pissed off. I waited in this waiting room for almost an hour. My appt was at 2pm and at 2:45 I was taken back to get my cat scan. As I was about to lay on the table, I was told that they couldn't give me the cat scan because I had checked the "possibility of pregnancy" box on my paperwork. Good for them for being safe; HOWEVER, why was I not told this the minute I handed the paperwork to the front desk lady? My entire afternoon was wasted because of this; I even had to reschedule clients at work to make time for this appt. Not to mention I paid $317, which they said refunded. (I'll be checking my bank statements) What a joke. No organization at all. Nobody apologized. Do not go here.

Had a cat scan today -- my very first-- at Acumin in Wellington. I was terrified! The girls at the…read moredesk were very friendly and reassuring. The tec, Cory was very professional and kind. A very comfortable and secure experience.

Went in July for an imaging paid for my service. Seven months later I get a bill from the…read morecollection agency? Finding out they show I never made a payment. Luckily I had a credit card statement from MasterCard. Be aware.

Let me start by saying for 3 days I've gone to all three locations starting at lake worth. While…read moremaking the appointment I told the woman do they take Humana she said yes I told her it's also car accident related. I gave her my health insurance and car insurance information and told her I have a couple referrals prescriptions. I show up to lake worth after signing in and waiting for 30 minutes the lady calls me up and says Can she help me? I say I have an appointment. She then says I'm not on her schedule. She looks in the computer and says "your at wrong locations your set for gardens you won't make it." I say " I told the woman in scheduling I wanted this office." She apologized then said "we're booked all week here however okeechobee has opening tomorrow at 10:30." I said "ok that will work" she asked for all my papers to scan them in for me for tomorrow. Great! I show up to okeechobee at 10:30 exactly the lady goes to the back in standing there after signing in for about 10 minutes the lady comes back out and "says can I help you?" "I have an appointment and hand her all my docs and say they messed up my appointment yesterday so the lady in lake worth scanned everything on for you." Here she says "well I need it all I don't have it" [what was the point of scanning it yesterday if the lady will need it anyway?] then she says (after another 10 min of paper work) "it's 10:45 we can't see you."!!! My reply "what do you mean I got here at 10:30?" She said "that's our rule they should of told you that if you have a 10:30 you have to me be here by 10:15" "so why don't they tell you that or make your appointment time 15 minutes earlier ?!?! Or even 30 minutes earlier even knows they have to wait anyways! Oh my goodness." So then she said to me there was an opening now in Royal Palm I said "are you sure ? I can't run over there and they not see me." She again said I will Scan everything and went a step further and gave me the paper work fill out. Soooooo I hall butt to Royal Palm and show up sign in. And had all of my paper work, Id and both insurance information. And here it starts again but this time it begins with a Rude woman named Elizabeth rolling her eyes and talking to me like I'm stupid. "What's all this?" It's all the paper work you need this is the 3rd office I've come to in the past 3 days. "Well you still need a Humana referral." I said its there. She said "no this is not the right one" "are you serious? For three days I've come to 3 offices and now you say this? I could of had this before." So I automatically call my dr for the script to be faxed. "You can't do the mri unless you pay is $580, because I don't have the script" "ma'am this is ridiculous you just spoke to my referral lady from my primary that said she will send it with in 10 mins (needed to look up certain codes) before I'm off the table your going to have the codes." "No you need to pay first " "ok if I pay before I go in and then when I come out and you have the script will you refund my cash?" "No." !!!!! "Excuse me! You guys are unorganized! Unprofessional! You Shoild of told me that 3 days ago when I made the first appointment or the other 2 offices could have told me and in the car on the way here I would have had it sent so it would be clear!! Your ridiculous, give me all my paper work back. I will never use your company again" "that's fine ma'am don't blame me" "it's not your faults it's your companies fault, what is your fault is your attitude! I'm in pain and your being a pain" Yes my experience. Why give an appointment time and the. Have a policy to show up 15 minutes before your time. Why not schedule the appointment with the time included . Mind you no one told me about the 15 min time until the second office. Also when you call them they ask you for all the numbers and policy numbers and metal and pregnancy question BEFORE the appointment is made! So why not ask the proper questions when it's and auto accident primary and health secondary and specify all docs needed. They've waisted 6 hours of my life the past 3 days!!! I will never go to them or suggest anyone go to them. I called my dr Lloyd Lagrange in the midtown parking lot and spoke with Charlotte the woman in charge of referrals and scripts. She told me she'd handle it. I hadn't got to drive away yet and I got a call From MiMi from "Concept Open Imaging 561-540-8100 " saying she's sorry about what happened and can see me Monday at 8:30. She is the best sweated person to help me. I told her what happened and do I need to show up earlier or will not be seen said laughed and said no & told me everything I needed to bring ! So if you need a great dr with a wonderful stuff Dr Lloyd Lagrange (561) 832-0183 if you want a great kind imagining center for MRI CATSCAN X-RAY call Concept Open Imaging 561-540-8100 Don't waste your days, times , strength and patience on Midtown imaging center they do NOT care about you, your pain or your situation!!!!

Wow - I know that there are always complaints about Rayus but this place is fantastic! I arrived…read more30 minutes early for my bone density test. I was greeted by Rayna who was absolutely lovely. Immediately I was put at ease and felt welcomed. I sat down expecting to wait for 30 minutes so I opened my kindle. Oops - they called me! I didn't even get to read one sentence. I was then greeted by Precious. She was also kind and gentle. The entire exam took less than 10 minutes. I was back in my car before my original appointment time. Thank you ladies - it was a pleasure!

I showed up for appointment this morning and Giuseppa was incredibly helpful even though I was…read morecompletely disorganized. She could have been frustrated with me, but instead she was understanding and helpful which made my chaotic morning much better.

Check in was super simple and quick, all automated, similar to an ATM. While I wasn't taken at my…read moreappointment time, it was only a 20 minute delay...not bad. Waiting room was clean, as were the appointment rooms. My technician was super effective, friendly and quick which I appreciated!

Arrived at this location with the intent wait as a walk in customer. The Quest website set clear…read moreexpectations that walk ins are welcome, however you may have to wait. While I was at the check in kiosk, an employee came out and informed me that they do not take walk ins and that I needed to scan a QR code and come back another time. Keep in mind the lobby was empty this whole time.